August 18, 2022

Customer Experience is Providing Consistent VIP Star Status

Do you treat your customers like VIP Stars? Invest in your customers and see them happily invest in you! In this episode Dr. Karen shares ideas on how you can increase customer loyalty and satisfaction by treating your customers like VIP Stars. Remember to get some of your best ideas from clients and other industries.

August 16, 2022

3 Major Mistakes in Customer Experience

One cardinal rule to keep, is remembering the importance of the customer. To forget the value of the customer is a major mistake. Customers have choices and they decide based on the Customer Experience you provide. Delight your customer so that you become their preferred partner. If you preach a scarcity mindset to your team, they will also treat the customer from a mindset of scarcity. How do you promote a mindset of abundance and how do you create a delighted return customer? In this episode, Dr. Karen answers these questions and more.

August 9, 2022

Sandra Yancey Founder and CEO of eWomenNetwork Shares the WOW Factor of Customer Experience (CX)

Sandra Yancey is the Founder and CEO of eWomenNetwork, the Premier Success System for women entrepreneurs. Her award-winning, multi-million dollar organization connects over 500,000 women through 118 chapters across the US, Canada, Australia, and the UK.  Sandra is committed to helping a million women to each reach a million in business revenue. Today, she speaks with Dr. Karen about how to deliver distinctive Customer Experience (CX) that produces “stand out” excellence, repeat customers, raving fans, and brand loyalty.

Reach Sandra Yancey at

Mention “Dr. Karen” for a special VIP rate to the eWomenNetwork annual August ICON conference. Call Anne Payne at 972-620-9995, ext. 2002

August 4, 2022

How did Businesses Thrive During the Great Depression?

Did you know that many businesses started, grew, and/or thrived during the Great Depression? What did those companies do to thrive? What kinds of products, services, and winning collaborations did they create? In this episode Dr. Karen shares several lessons and insights we can apply to our world today.

Schedule a consultation with Dr. Karen to plan your business success

August 2, 2022

How to Thrive in Business During a Recession

Success is intentional and the result of proactive and creative planning. What questions can you ask yourself and your organization to increase success no matter what is happening in the external economy? In this episode, Dr. Karen shares critical questions for your roadmap to creative advantage in the marketplace.

Schedule a consultation with Dr. Karen to plan your business success

July 26, 2022

Shundrawn Thomas: Top Executive, Wall Street Insider, and Man of Faith

Black Enterprise Magazine identified Shundrawn Thomas as one of the 75 most powerful Blacks on Wall St. and one of the most powerful executives in corporate America. Most recently President and Chief Executive of Northern Trust Asset Management and Management Group member, he also held key roles at Goldman Sachs and Morgan Stanley. Known industry wide as an innovator in investment management and a champion of socially responsible investing, Shundrawn is also the author of four books, including Discover Joy in Work: Transforming Your Occupation into Your Vocation. Today he speaks with Dr. Karen about his unique brand of leadership, how he successfully navigated corporate America as a Black man in top financial services companies, and his new business venture.

Reach Shundrawn Thomas at

July 21, 2022

What Does it Take to be a Christian Executive Force Multiplier?

The effective Christian Executive Force Multiplier must also address his or her own development and use of spiritual resources. Prayer, which is a two-way conversation between God and us, is one of the spiritual tools. What other resources are important? Dr. Karen shares the top requirements for Christian Executive success as Force Multipliers at work.

Request a consultation with Dr. Karen to multiply your capabilities:

July 19, 2022

The Christian Executive as a Force Multiplier

Borrowed from military wisdom when she was in the Army, Dr. Karen says that a Force Multiplier is the use of resources and strategies in such a way as to multiply capabilities. Christian executives are in a unique position to operate as Force Multipliers when they effectively coach and mentor their top talent. Dr. Karen says this development goes beyond focus on strengths and gifts to also include exploration of character issues for maximum long-term success. Learn the importance of being a Force Multiplier in your organization and the key strategies to make the process work in your Company.

Request a consultation with Dr. Karen to multiply your capabilities:

July 12, 2022

Steven Perry, Author of “The Capacity Model: How to Build Your Best Life”

Steven Perry is the author of “The Capacity Model: How to Build Your Best Life.” Dr. Karen speaks with Steve about his tools to intentionally grow capacity, his secrets to financial and life success, and how to live a life of radical generosity. As a nationally recognized financial professional, speaker, and leader, Steve explains his belief that stress is a gift and shares success strategies that result in a life of significance.

Reach Steve Perry at


July 7, 2022

Whose Priorities are We Following?

God provides our food, shelter, clothing, and everything else we need when we prioritize His priorities. When we make our priorities first over God’s priorities, our lives don’t work as well. Why is it that we close the doors on God while we are walking through the doors He has opened on our behalf? In this episode Dr. Karen provides additional thoughts and reflections on priorities. God wants us to glorify Him among the nations. Dr. Karen concludes with some powerful questions for you, the marketplace ministry leader, to reflect upon.