One cardinal rule to keep, is remembering the importance of the customer. To forget the value of the customer is a major mistake. Customers have choices and they decide based on the Customer Experience you provide. Delight your customer so that you become their preferred partner. If you preach a scarcity mindset to your team, they will also treat the customer from a mindset of scarcity. How do you promote a mindset of abundance and how do you create a delighted return customer? In this episode, Dr. Karen answers these questions and more.