Are your customers so inspired by your service that they heartily recommend your place of business to others? As a business executive you set the tone that creates the culture in your organization. You highlight shared values and telegraph how you want employees to treat your customers. Gain key insights on how to improve your company’s customer service from two contrasting examples Dr. Karen shares in this episode.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Google Podcasts | Spotify | RSS
