Category Archives: Dr. Karen’s Podcast Guests

July 16, 2024

Deke Copenhaver: Former Mayor of Augusta, Georgia on Leadership That Transcends Polarization (Episode # 485)

Deke Copenhaver served as Mayor of Augusta, Georgia from 2005 through 2014.  As mayor he helped recruit over $1 billion in investment in the local economy and created thousands of jobs by building on the strengths of Augusta’s diverse labor force and bringing in major employers such as Automatic Data Processing, T-Mobile, Starbucks, and Unisys. Among many other awards and honors, Deke has on seven occasions been recognized as one of Georgia Trend Magazine’s “100 Most Influential Georgians”.

As Principal of Copenhaver Consulting, LLC, a niche consulting firm in Augusta, Georgia, Deke serves the needs of businesses, nonprofits, and local governments. He is the author of the Forbes Books Amazon #1 bestseller “The Changemaker: the Art of Building Better Leaders” and he hosts “The Changemaker” podcast.

As a Founding Partner of Starts With Us, a newly established national nonprofit, Deke inspires a movement to foster the daily habits of curiosity, compassion, and courage.

Today he speaks with Dr. Karen about how to use listening, curiosity, positive grass roots leadership, and Christian values to create powerful communities that transcend polarization, blind tribalism, and dehumanization.

Contact Deke at www.deke-copenhaver.com

June 25, 2024

Dr. Cedric Williams: How to Bring Values, Respect, and Collaboration to DEI Work (Episode # 482)

Dr. Cedric Williams is the founder and CEO of Legacy Consulting and Research Group. He and his group provide leader development models and services to help individuals, teams, and organizations to thrive. As a licensed clinical and consulting psychologist, Dr. Williams integrates psychology for the benefit of executives and leaders in Fortune 100 companies.

Dr. Williams’ research interests include multicultural humility and competence, occupational thriving, and leadership. His positive and fresh perspective on DEI work with first responders, including the police, mobilizes organizational strengths and mutual learning to co-create the best approaches forward.  He has also served on the executive board of the American Psychological Association’s Society of Consulting Psychology as the Diversity, Equity, and Inclusion (DEI) chairperson.

In addition, for 22 years as an active duty and reserve United States Army soldier and officer, he served soldiers and their families. In his book “Brick by Brick: Becoming a Clinical and Consulting Psychologist,” Dr. Williams says, “We don’t just stumble upon careers and lives that fulfill us, we build them brick by brick.”

Contact Dr. Cedric Willliams at www.formationpublishing.com; www.legacycrg.com


June 11, 2024

Pastor Troy Gramling: How To Reach Your God Potential And Purpose [Episode 480]

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | God Potential

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | God Potential

 

Pastor Troy Gramling has led South Florida-based Potential Church for over two decades. Under his leadership, the church has experienced remarkable growth, blossoming into a vibrant congregation of over 20,000 members across the United States and Latin America. Pastor Troy is deeply committed to his vision of partnering with people to help them reach their God potential.

Before answering his pastoral calling, Pastor Troy honed his skills as a college basketball player and later as a coach. There, he sharpened values like teamwork, discipline, and dedication, which he now imparts to his congregation.

As the author of the book, Potential: The Uncontainable Power of God Within You, Pastor Troy is known for his creative, innovative, and unconventional teaching methods, which make the gospel accessible and impactful for people from all backgrounds.

In this conversation with Dr. Karen, Pastor Troy shares actionable insights for executive business leaders, including how to move past fear into creativity, lead with authenticity and vulnerability, and think at least three generations ahead to create a lasting legacy.

Reach Pastor Troy at TroyGramling.com.

Listen to the podcast here

 

Pastor Troy Gramling: How To Reach Your God Potential And Purpose

Pastor Troy Gramling has led South Florida-based Potential Church for over two decades. Through his leadership the Church has experienced remarkable growth and blossomed into a vibrant congregation of over 20.

Do you ever wonder if God has prepared you for greatness? What’s the potential in you that you sometimes doubt and wonder if it’s real? How might God be equipping you for a future you haven’t yet imagined or even considered? My guest has walked the path of Potential in God and now shows others how to realize their God-given purpose, calling, and potential. Pastor Troy Gramling has led Potential Church for over two decades. Through his leadership, the church has experienced remarkable growth and has blossomed into a vibrant congregation of over 20,000 members, spanning the United States and Latin America.

Pastor Troy has an unwavering commitment to his vision, and a passion and mission to partner with people to reach their God potential. Before answering his pastoral call, Pastor Troy honed his skills as a college basketball player and later as a coach, where he sharpened the values of teamwork, discipline, and dedication that he now imparts to his congregation. He has an exceptional ability to develop and nurture leaders within the church community, ensuring that his ministry leaves a lasting legacy.

The author of the book Potential: The Uncontainable Power of God Within You, Pastor Troy is known for creative, innovative, and unconventional teaching methods that make the gospel accessible and relevant to people from all walks of life, and captivate and inspire his congregation. He and his wife, Stephanie, and their loving family are actively involved in the ministry of Potential Church in South Florida, their home. Pastor Troy continues to transform communities and to serve as a guiding light for those who seek to embrace their God-given potential and make a positive difference in the world. Welcome, Pastor Troy, to The Voice of Leadership and Dr. Karen Speaks Leadership.

It is an honor to be here. Thanks so much for the invitation, and I look forward to the conversation.

I do too. You have so many interesting aspects and facets of how you lead and what you’re doing down there in Florida. I’m looking forward to finding out all the good news that we can share with others as well.

I enjoyed that introduction.

Defining Potential: Capacity, Destiny, And Purpose

It’s all about you. First of all, since we know that potential is a big term for you, let’s start there. Pastor Troy, what is potential? How do you define it?

I think of three words. I think of capacity, destiny, and purpose. Potential is those three words wrapped together.

Say a little bit more about each of the three words.

Capacity, we’re all born with a certain sense of capacity. The great thing about capacity is as you increase your potential or your capacity, it increases as well. It’s never-ending in one sense. When you think about destiny, I believe as a Christ follower that we were knit together in our mother’s womb with a sense of destiny. Purpose is that which we feel with our gifts, our talents, and our experiences. You put those things together and discover what our purpose is and what we have passion towards.

I know that your church is also called Potential. Tell us a little bit about the backstory. How did you come up with that name for the church?

The church was about 45 years old, and I’ve only been here for 24 of those years. Originally, the church was Flamingo Road Baptist Church because it was a Baptist church and it’s on Flamingo Road. We’re located here in South Florida, and then they changed it to Flamingo Road Church. That’s what it was when I came. As we went multi-site, Flamingo is a big pink bird. We have campuses in Peru, the Bahamas, and different places, and big pink birds didn’t make a lot of sense.

We began to think about a word if we’re going to change the name. We ask the congregation to be a part of it. Potential is one of those things from the majority of my life. It’s that desire to coach and help people reach their capacity and reach their potential. It was unique. It was in 2010, and we were able to get all the handles. We felt it was a unique opportunity to be able to get the handles and embrace the name. There’s always a few jokes or memes about potentially being a church and that kind of thing, but it’s been a lot of fun.

Who would you say has potential? What if someone feels as though they don’t have potential?

That’s always the biggest challenge. It’s for us to believe that we have that. Especially if we haven’t seen a lot of success or grew up in a difficult situation, sometimes we doubt. We think you have to be a celebrity, famous, or even have a lot of money. In reality, we all have potential. We all have gifts and talents, and even experiences. Even though they might be negative, they can help us to reach our destiny. That is always one of the biggest challenges for us to grab hold of. It’s to realize and understand and then, most importantly, believe that we do have potential and that we can be more than we are.

The Role Of Faith In Reaching Your Potential

Those are great points. You started to mention that sometimes even the challenging things in life can be part of shaping that potential. Talk to us a little bit about that connection or the intersection between pain and potential. How do those two work together?

I think about success. To me, the more of our potential that we reach, the closer we are to success. To me, a definition of success is reaching our potential and becoming what we were created to be. Pain tolerance plays a big role in that. As someone who played basketball, it was my ability to deal with pain, whether it was running bleachers, lifting weights, or practicing. The more pain I could endure, the better basketball player I became, and the more of my potential as an athlete I was able to reach. Pain plays an incredible role in our ability to reach our potential. Also, pain is an incredible teacher. You have pain as part of the process of growth, but pain is also a teacher. It plays both of those roles in our lives.

When I think about exercise, in a lot of ways, we’re often breaking down something in the muscle where there’s some pain and hurt. You’re also breaking it down to build it up in a stronger way so that you ultimately can do more. If you’re growing trees, they say not to coddle the trees and overwater them. You want to give enough water so that they have to reach for it a little bit and grow some roots. I see what you’re talking about in terms of how pain has a role in our development and making us stronger in many senses.

There’s that saying, “No pain, no gain.” That’s true in all areas of life. In relationships and any type of growth, pain is an integral part of that growth.

That’s true. Even when we think about bringing children into the world, that’s usually fraught with some pain too. Yet, that’s a good experience that someone new is coming to the planet. It’s a part of our human condition, and we have to learn to leverage it and use it for our benefit. That’s one of the things I’m hearing in this conversation. You also referenced this whole notion of belief. Tell us a little bit about the role of faith in this whole notion of potential. How does that fit in?

Pain is an integral part of growth in all areas of life. Click To Tweet

The idea that you didn’t fall out of a tree and didn’t wash up on the shore. David says in Psalm that we were knit together in our mother’s womb. Jeremiah says that God put us together and that he was called before he was even born. Faith is the idea that there is a meaning to life. There is purpose to life. There is something to pursue that’s going to bring a sense of fulfillment. I do believe that is the most challenging aspect of potential. That comes across in a spiritual sense as well. Our faith in Christ, our faith in the scripture, and all of those things play a big impact in our worldview and how we pursue things.

Even someone who might not be a Christ follower but desires to reach their destiny or their potential, without faith, it’s impossible to do that because there are enough things in life that happen that would make you think you can’t succeed. If you don’t have faith, confidence, or belief that there is a purpose to your life, that there is a reason, and that there is a meaning to life, then you’re going to have a hard time going through the pain, as we were talking about earlier.

Let’s talk a little bit more personally then about these concepts. What is your potential story? How is it that God led you to where you are now as the pastor of Potential Church?

Through pain. I’m here because we were partnering with a denomination that we were a part of to start a church in Little Rock. We were going to do it maybe a little differently than they thought originally, so they decided not to pursue it. That was probably one of the most painful times in my life because I felt like a failure. Doubt is not a good feeling that we all have in our lives.

Through that pain, and the pastor that was here had invited us to come down and do a young adult service. I ultimately ended up parking cars because the young adult service was getting off the ground, and that’s how I got here. He wrote a book and went out, and I feel very blessed. He gave me an opportunity then to step into that position, but it was through the failure of Little Rock that I ended up here. I didn’t know it at the time. I didn’t know I was coming here to be lead pastor. I was coming to learn and to help them reach young adults. I was young at the time.

What were you doing in Little Rock at the time all that happened?

I had started the church in a small town and had success. Little Rock is the capital of Arkansas, and that’s where we’re from. The denominational leaders thought, “Why don’t you move here and do the same thing?” We were feeling a nudge in our heart. I wanted to be where stuff was happening, where there was traffic, even some of the bad things, but all the opportunity that comes with people and movement and excitement.

We moved down there, and I got a part-time job. The kids went to a new school, Steph went to work, and all those kinds of things in preparation to start this church. As they discovered more about our vision, they got more concerned that our approach was going to be contemporary in style, so they decided we weren’t quite ready for that. Politics.

Sometimes, differences probably shouldn’t make a difference, but often they do. People want something else, and it’s still God’s way of shaping us, moving us, and placing us where He wants us to be. I know that somewhere in your backstory and your history, you thought you might end up being a sports coach. Tell us about that story and how you ended up not going into sports coaching, and doing something else instead.

The Great Commission: Ministry In The Workplace

I had planned on being a coach. I played basketball, played in college, went overseas a little bit, and then I ended up coaching. That’s what I went to school for, that’s what I prepared for. My in-laws are superintendents, so it was all set up. My wife’s degree is in Education. We volunteered one weekend. They needed somebody in this little church we were attending to do the youth. We said, “We’ve never done it.” Steph and I were young, probably 22 at the time, something like that, 23, and we said, “We’ll do it.” As we began to do that, we felt this sense or this nudge, it’s the only way I know how to describe it, that God wanted us to go in the direction of ministry. I didn’t know exactly what that meant.

My mom had taken us to church when we were young. I had grown up in the church and all of those things, but I’d never thought about ministry as a profession or a calling until God started to sense that. We went in that direction, unknowing what it meant, or where it was going to lead, or even what it was supposed to look like. That was difficult because I had a whole plan when it came to being a coach.

This is such an interesting point because when I think about the people in the community, many of them have almost the opposite experience. There’s a part of them that feels nudged and called to minister in the workplace, to be marketplace ministry leaders, as I think about it. Yet, at the same time, sometimes they’ll feel guilty and think, “I should be doing something more in the church house. I should be in traditional ministry at church.”

Say a little bit more about how you knew that this was God’s call, even though He had equipped you. He had prepared you to be a coach. You had that background, you had that ability, and yet He was calling you to step out of the boat to walk on some water in uncharted territory for you. Say a little bit about how you knew it was God and how you might encourage those people in the workplace who are hearing God say, “I want you there in the workplace.”

For me, the clearest way I knew it was God was that it wasn’t motivated by guilt. In other words, I didn’t have that sense that I can’t be a Christ follower and be a coach. I’d already seen through playing basketball that I could have an impact as a coach or be involved in athletics. I knew that I wasn’t motivated by guilt. It was a real sense that God was doing something different.

I didn’t know exactly what it meant. We like to go from point A to point Z. One of the ways to determine whether or not God is nudging our heart towards something is to take a step in that direction. You don’t have to sell your house or quit your job. Sometimes a step of faith is teaching students or taking care of preschoolers. As you take those small steps, you get more sense of peace about what God is doing in your life.

I would encourage all of our business leaders that there’s no greater mission field than where they are. They get the great blessing of not only having a spiritual impact on the people they lead, the people they employ, and the people who employ them, but they’re also ministering through business. Business is a ministry in and of itself. It provides an opportunity for people to learn leadership. It provides an opportunity for people to learn community and how to communicate, connect, and relate. It provides a job.

It’s a ministry in and of itself. There’s the opportunity to live out your faith in that kind of context. That’s incredibly influential, especially in the world in which we live now. People sometimes are suspicious of the church. I’m a pastor. They expect me to live a certain way, to be a certain way, and to act a certain way.

If you’re a business leader, it’s an incredible opportunity to have a lasting impact on people. It’s in real life, too. People come to church expecting to hear something spiritual. When they watch a business leader deal with a difficult employee or deal with interest rates, how you deal with those things has an incredible impact on the people around you, on their mindset, and on the attitude you’re able to have as you walk through those things.

I think about Jesus and the Great Commission, about going out into all the world and teaching, preaching, discipling people, and so on. That means everywhere we can be, the workplace included, because not everybody is going to be in the church house. We all have a ministry wherever He sends us and wherever He deploys us. That’s how I look at it. Thank you for sharing that perspective. Pastor Troy, I know that you have this notion about being in position and out of position with God, that He has a plan, and that He is putting us in position. Tell us a little bit about what happens when we get out of position.

False Assumptions: A Barrier To Reaching Your Potential

The Scripture seems to teach us that God desires for us to succeed. We were created to do something of significance. He wants us to win in our business and our relationships. In order to experience that, as the one who created us and even gave His life so we could succeed, we want to position ourselves where He has defined success can be located.

When I was a coach or when I was playing basketball, if you were going to get a rebound, one of the things you teach is to be in position. If you’re out of position, you’re not going to get the rebound. The other side is going to score on you. It’s all about positioning. A lot in life and our spiritual life, our walk with God is about positioning ourselves so that we can reach our potential and become what God has created us to be. When we get out of position, we miss out.

A lot of times, we think that God is over here, patting us on the head or disciplining us. He does discipline us, the Scripture teaches that. A lot of times, what we assume is, “Oh no, God is mad at me.” All along, the reason He told us to do life a certain way is because He desires to see us succeed. He knows.

Every challenge is not the result of a mistake. Sometimes, they're necessary to propel you into your destiny. Click To Tweet

It’s like if you go outside without an umbrella, you’re going to get wet because it’s raining. God knows where it’s raining, and He doesn’t want us to go into the rain, so He provides umbrellas. When we don’t go with the umbrella, it’s not like all of a sudden God makes it rain. He knew it was raining, that’s why He provided the umbrella. The same thing is true when it comes to our destiny or our success and potential in life.

It makes me think about the Blackabees when they were talking about experiencing God and the whole notion of going where God is working, where He’s calling you to join Him in that vineyard, in that field of labor, or whatever it is. One of the mistakes that people can make is being out of position and, therefore, not being as effective. What are some other ways people sometimes make mistakes in so far as their potential, discovering it, following it, and pursuing it?

One of the things that got my attention early on is that when the people of God left Egypt to go to the Promised Land, the Scripture says that God took them the roundabout way. Sometimes we assume that challenges mean we went the wrong way. In reality, they’re about preparation. False assumptions can cause lots of trouble in life.

I read a book years ago about the Vietnam War and all the false assumptions that were made that cost lives. The same thing is true in our own personal journey. We make false assumptions about what’s happening, maybe because we haven’t spent the time to continue to trust and follow, whether it’s in the Scriptures or the patience.

One of the ways we get out of position is by responding too quickly to challenges and circumstances, thinking we’ve made a mistake. Every challenge is not the result of a mistake. Sometimes the challenge is necessary to propel us into our destiny. It’s through that difficulty or process. It’s easy to assume we’re going the wrong way. It’s good to evaluate, but don’t so quickly turn around and go the other way.

In your case, for example, knowing that you had been prepared to do this coaching role, talk a little bit about how God has used everything in your prior preparation for what you’re doing now.

The Culture Of South Florida And Its Impact On Faith

The desire of a coach is to help whatever they’re leading. The goal of a coach is to help the team succeed, to become the best players, best people, best young men and women they can become. The great thing about that is you get to leverage basketball to grow those people. In my case, it was basketball, but whatever it is. That’s always been in my heart. I love to see people succeed. That hasn’t changed. I’m not just leveraging basketball. I’m leveraging ministry. We have lots of ministries here.

The great thing about ministry is that we’re accomplishing something like feeding the hungry, or people may be parking cars, doing all the different ministries, but it’s not just the task they’re doing. In doing the task, ministry is happening within the person doing it, and growth is happening within that person. I believe that when somebody becomes a part of, for example, Potential Church, it impacts every aspect of their life in a positive way.

Not only their spiritual life, but they become better leaders, better moms and dads, better husbands and wives, better boyfriends and girlfriends because that’s our heart. It’s to coach them in what they’re going through to get them to where they were created to be, that passion, that desire in their heart, to dream again if they’ve given up on it. A coach is always reminding the players not to quit, not to give up. That’s a passion we have here and that I have.

This reminds me of David. When David was a shepherd boy, he was learning how to protect the sheep, learning how to fight the wolves, the bears, the lions, and other enemies of the sheep. God used all of that training for him to shepherd the people of Israel, which was his ultimate calling, even though he was learning it as a shepherd boy. It’s very similar. You’ve taken those coaching skills and all of that ability and applied them to how you’re developing the people in your church now.

On a personal level, God used me while I was playing basketball to learn about my faith. Also, the fact that I was successful as an athlete gave me the confidence to go into a field that I didn’t have confidence in. In other words, had I not been successful as an athlete, it would have been much more challenging for me to go into the role of ministry.

The confidence of success in the past allowed me to have the faith, the confidence, that I could ultimately succeed in what I was feeling God was calling me to do. I’m thankful not only for the lessons I learned but for the success, because when you were talking about David, you think about the fact that he was able to take those animals out. I’m sure that gave him confidence when he looked out at the giant, to take that giant on as well.

That’s a great point that you’re making, learning that you can succeed and be successful, and having a track record of that, makes you less afraid to step into a new scenario. Even though it’s a little different from what you’ve done, you’ve succeeded in the past, stepping up to an enemy, a foe, a challenge, or a danger, whatever it might be. This brings me to ask you about South Florida. Let’s talk about the culture there and how it’s challenging for pastors. Tell us what it’s like, and also a little bit about what the church was like when you first got there, and how you’ve grown it to 20,000 people now.

South Florida is a great place to live, and it’s made up of great people. It’s an unchurched area, 95% to 98% unchurched. West Palm, a few miles north of where I am now, is the most never-churched city in the country. On a spiritual note, because there’s a big Hispanic population, there’s some Catholic heritage that people have, but not per se an active attendance, actively rolled. The great thing is we don’t have a lot of the politics that can sometimes go along with religion, and we have the opportunity to start fresh. All that demands is patience.

When we learn something new, it sometimes takes a while to comprehend all that’s happening and taking place. Our goal from the very beginning as a church is to try to do ministry and to reach the folks who don’t know Christ, who haven’t experienced Him. Everything we do, we do with that in mind, as opposed to trying to grow the church by maybe reaching an unhappy church person or that kind of thing. It’s been focused on reaching those who have never heard the message, or it’s been a long time, maybe they went with grandma. The reality is you have multi-generationally unchurched people here.

Growing up in Arkansas, people didn’t go to church, but they knew about it. There was an ought to mindset that I grew up around. Whereas here, there’s no ought to, which is unique in the sense that there’s not a negative attitude towards church, God, or religion. There’s just no thought about it. Lots of competition, we have the beach, we have Disney, not too far away. We’ve got a lot of stuff, but we’ve been here for 24 years. Our kids have grown up here. I remember when we came here from Arkansas, we had lots of folks say, “You’re going to Miami?” Back in the day, Miami was considered a dangerous place, with lots of different stories about it, but it’s been a great experience for them and us.

It’s interesting because when you’re going to a place where people don’t necessarily have the Christian foundation, they didn’t grow up with that, it is an interesting opportunity to start over, to start from ground zero, and to build a foundation. You’ve had to be particularly creative and innovative in your approaches in order to do that. Tell us a little bit about what it is that you do that is creative and unique in order to reach a variety of people.

It’s unique and creative in a sense. I think of creativity as the discipline to think past the first idea. There’s a tendency to find an answer and then move on with that. To me, creativity is staying in the room past the first idea, the first answer. As a team, we work together to ask the question, is this the best way? Is this the most effective way? I’m a visual person, so I like to teach using props, trying to be creative in the sense of what I can bring to help people be reminded of what we’re teaching or the principle that we’re trying to get across.

My goal is to help people believe something, not behave in a certain way. Behavior is important, but you can get certain behavior in a lot of different ways. Fear can do that, manipulation can do that, but that’s not transformative. Since I believe this is real and does have the power to change your life, I think that God did create us with a sense of destiny, potential, and purpose. Trying to use different props. The way we express ourselves is being who we are.

People have a certain mindset of what a pastor looks like or what a church service looks like, those kinds of things. Trying to break that mold sometimes is creative. It’s not in the sense that nobody could ever think of it, but it’s creative in the sense that creativity often is limited by fear. You think about fashion, and somebody who creates fashion. There’s a gift in that, no doubt. What keeps people from it so often is fear. It’s not that they can’t think of the idea, but it’s like, is it going to be rejected? How are people going to respond? What are they going to say?

It’s overcoming that fear to try new things. They don’t all work. Some of our creative ideas weren’t that great overall. Creativity creates a situation where people don’t know what to expect. Especially when you’ve been somewhere a long time, it can become more like we know what we’re going to get. If we’re not there today, we’ll get it next time. When people don’t know what’s going to happen that weekend, it’s important because they missed something if they’re not there.

What are some examples of something where you might have used a prop or something unusual that shook things up? If someone wasn’t there and they missed it, they might have even been sorry they weren’t there, “That was unique. That was different.”

Creativity is the discipline to think past the first idea. Click To Tweet

We did a series. I can’t remember exactly what we called it, but it was Daredevil. We invited the daredevil. At the time, he was on one of the cable TV channels. He came down and he was going to blow up a car. He got permission from the fire department and all of that. When he got here, he asked me to get in the car with him. He trained me.

I’m not a risk taker. I don’t ride roller coasters unless we’re videoing it for service. Anyway, he showed me how to do it. I got the whole suit and everything, and we got in the car. We got video of it exploding and us walking out of the fire. We were able to leverage that whole series to teach about having the willingness to take risks and take advantage of opportunity, and those kinds of things.

When you talk about relationships and you talk about sexual intimacy, one of the things that I have done is talk about cheesecake and leverage it in the sense that a lot of folks in their sexual lives don’t position themselves where God wants them to be. As a result, they just get the whipped cream, and it tastes good. A lot of times, when we think about sexual intimacy, we think of God trying to keep something from us. To me, the creative mindset is thinking God doesn’t want us to miss out. It’s not that he’s trying to keep something from us, he doesn’t want us to miss out on the best. We’re settling for the whipped cream when God wants us to have the whole cheesecake.

When I teach on that, a lot of times, I’ll have the can of whipped cream, and I’ll talk about how this is good. I love whipped cream, but when you put the whipped cream on the cheesecake, and you get the strawberries and the syrup, that is the whole thing. That’s what God desires for us. I’m always trying to think in that way because I know most people have a perspective of God as someone trying to keep stuff from them as opposed to trying to give them experiences and joy in life.

I love that you’re using these innovative approaches and these unique ideas to tell more of the truth about who God is and what he’s doing, and also to break some stereotypes out there as well. Quite memorable. I’m sure those people who were there for the daredevil experience won’t forget that. That was quite amazing. I can even see it in my own mind’s eye.

I know that you do a lot of things to break out of stereotypes. One of the things that I observed in first getting to know you was that, “Here’s a pastor who wears earrings, who has tattoos, and also wears that style that’s out now with the holes in the jeans and all of that.” Tell us about that, because your doctrine is very mainstream, very mainline. There’s no flaw there. You’re bringing this other perspective that’s quite out of the box and unique. Tell us how it’s working.

Mentoring And Developing Leaders: Strategies For Growth

To me, that’s the freedom that we have in Christ, that we can be consistent in what the scripture teaches. To me, that’s important. I feel like, as a pastor, that’s my authority. If I’m teaching on the platform here at the church, that’s my authority. That’s the truth. That’s what’s going to transform lives. I can do that, but I can be me. Is this something God wants me to do? That was the hardest part for me. Do I have to dress a certain way?

Especially growing up in the Bible Belt, I loved all the pastors I had, but they all had very similar characteristics. That’s not me. I like fashion. I like the tattoos, not because they’re in style or out of style, it’s a natural outflow of who I am. For me, that allows us to reach a group of folks who maybe might not get reached. I’m sure it limits us in some ways. Some people may prejudge what that says about us. I had one lady one time ask me, “You got your tattoos before you trusted Christ, didn’t you?” It’s like, not really.

To me, this whole thing is so important because I think that’s what God uses. He uses who we are, and the more we become who we are, whether it be in ministry, as a father, or in business, the more we discover who we are, who God created us to be, and the more we embrace that and become that, the more effective we’re going to be.

It’s one of the great benefits of believing we have a purpose and a destiny, because as we discover that and embrace that, and aren’t afraid of how people are going to respond to that, that’s where our success and fulfillment will be. The last thing you want to do is build a big business, a big church, or even have lots of money and not be happy. When you try to be somebody else, you might have some outward appearances of success. Is it successful if there’s not a joy, a peace, and a sense of purpose in what you’re doing?

Let me draw maybe a line from the pastoral environment, where you are in a church setting, and also talk about the business leader who is not in a church setting. There are a lot of restrictions in companies about what you can share with people about your faith and so on. They have to be very creative, and they have to be innovative in how they may reach people in that context. What would you say to those who are business executives, and there are those limitations? How can they be a bit more creative about reaching people in their setting?

It’s important to remember, you’re always being watched. If you declared your faith in any way, you’re being watched and judged. However you want to look at that, that’s the reality of the world. Consistency is probably the most important aspect of sharing your faith. That doesn’t mean being perfect. It means being vulnerable, being honest, being real, but being consistent. It’s easy to have a strong perspective on the morality of politics or the morality of something going on in the culture but then not live it out in our own lives.

That’s where people are looking. If I’m going to have a big opinion about a politician or about some event that’s happening in culture, I want to make sure that I’m backing that up with the way that I live. Not in the sense of perfection, but that people can tell that I truly do value those things and I’m living those things out. They’re not just preaching points. The great thing about being in the workplace is that people get to see that.

We have kids and grandkids, so people get to see us at the athletic field, and I live that out in my workouts and all those kinds of things. Most of the time, people’s experience with me is inside a spiritual environment. They already have an expectation that I’m going to be kind and all these kinds of things. One of the great benefits of being in the workplace is that consistency will stand out. Here in South Florida, it’s not known as a great friendly place. Anytime I go to the mall, being kind always gets noticed, and being patient.

If I’m patient and kind, I can guarantee you, whatever store I’m in, the sales associate is going to make some comment about either my patience or my kindness. At church, nobody is ever going to say anything about that. Nobody’s ever said, “You’re patient at the church,” but at the mall or on the ball field. I’ve heard that multiple times. I encourage the folks at the workplace. It’s about being authentic, vulnerable, and consistent.

That speaks volumes. We can say a lot of things. However, if we don’t live them out, then people don’t believe it. They believe what they see us do more than what we say. That’s a good point. Until every day, for hours, eight hours or more per day, at least five days a week, you have an opportunity to be authentic and live out the values that you profess to believe. That’s a great way of thinking about being creative. I know, Pastor Troy, that you are known for mentoring and developing leaders. What are some of your strategies for growing the others around you and preparing them for leadership?

The simplest thing that I’ve done that’s had success over the years is identifying people, first of all, and personally going to them. It is because people have a hard time believing. Going to people, and then inviting them into some context where you can do life. For me, a lot of times, I’ll use a book study, some kind of book, and we’ll go through the book. What’s in the book is great and wonderful, but it’s being able to apply leadership principles to life.

If you meet with a group of people, especially a smaller group of 12 to 15 people or even smaller, the book gives you a reason to meet. The hardest thing to do when it comes to developing leaders is who wants to go necessarily to a leadership event? They’re already motivated to be a leader, which is great if they come to a leadership talk or a leadership event or those kinds of things. I need to give people a reason to get together so I can speak into their lives. A book is a great way to do that.

If it’s ministry, when I came here, the reason I got into the parking lot was that I was serving in the parking lot. One, it needed to be done because it was crazy at the time. Two, it gave me an opportunity to build a team, to bring the cooler with the Cokes, and hang out with them in between the services, and all those things. When I became the pastor, I already had a team of leaders that I had developed out in the parking lot because that gave me a reason.

When it comes to leadership development, how you gather people is important. I don’t think it matters whether it’s at work or school or however. How are you going to identify them? What’s going to be the reason to gather together to be able to then pour into their lives and develop them? Sometimes that can be pain. Leaders are going through difficult challenges. It can be about marriage, whatever. It is because that’s the hardest thing in the world. Everybody’s busy. Iron sharpens iron. If you’re not together, it’s hard to develop people.

This is interesting because it reminds me a lot of what Jesus did. He identified people first, called them out, and then he had reasons for his close-in disciples to be meeting with him and going around with him. I’ll say doing life together is essentially what they were doing. He could pour into their lives because they were there and they were doing some aspects and some work together.

It doesn’t matter what it is you’re doing, as long as you’re doing it together. The way I parented is I would look for opportunities, teaching what I call teaching moments. To me, that’s much more effective than a teaching lesson. A teaching moment is incredibly important. Motivated folks, a teaching lesson is great because they’re sitting down, they’ve got their pencil, they’re on this podcast, they’re listening because they want to learn.

Consistency is the most important aspect of sharing your faith. It is not being perfect. It is being vulnerable, honest, and real while being consistent. Click To Tweet

That’s great. Those resources are necessary and important, but there are a lot of folks who haven’t believed yet in themselves who have great capacity or great potential. You need those opportunities to see a moment, and then talk about, why did this happen? Why do you feel that way? How do we move forward? You’re developing a leader without them even realizing it.

It’s all part of your time together. I know it’s important to you to leave a legacy. What else would you share that you do as far as the succession planning process at your church? You talked a little bit about how you identify the leaders, you spend time with them, and you pour into them. What about preparing the next generation, the succession planning? What else is in the mix that you practice on a regular basis?

The Importance Of Awareness In Decision-Making

I talked about this in the service. Our influence is much greater, but we’re responsible for three generations. Our generation, the generation of our kids, you might say, and then the grandkids. In the family context, it would be like that. In any other, it would be those three generations. To me, it begins by having a vision that’s bigger than me. A lot of times, we get a vision, and our vision has great clarity in what I hope to accomplish or what I want my company or my ministry to accomplish. God wants us to have dreams and visions that are bigger than can be accomplished in one life. God thinks much bigger than that.

That allows us to lead in such a way that we’re not just thinking about one generation. It is because that can cause us to get in a rush, it can cause us to make bad decisions. Our ego gets in the way, all of that. When we start to think about three generations, we can start making decisions and building things in such a way that it truly is a legacy. That intentionality comes into play in the decisions that we’re making, and that’s most important.

For one thing, there’s a vision and there’s a vision beyond one generation. You’re thinking three generations out. Give us maybe one tactic or specific thing that you do that reaches across, let’s say, even down to the grandchildren’s generation.

Most of our bad decisions in life are the result of being unaware of the right decision or not self-aware enough to make the right decision. Awareness is incredibly important. It’s about asking ourselves the question, if we’re going to build something physical, whether it’s an office or church or whatever it is, if you’re asking yourself the question, 30 years from now or 50 years from now, what decision am I making, and what am I leaving for 50 years from now?

It’s that process of thinking bigger than just the auditorium. In the pastoral world, you’re building an auditorium, or you’re building a children’s building, or whatever, but what you use, where you put it, how big you build it, trying to think through the process of 50 years from now. Not necessarily that it’s going to be standing, but what structure do you put in place? In my heart, they may have to tear everything down in 50 years, who knows? We may have robots. I don’t know what the world is going to look like.

I don’t want my legacy to be a building that can’t be torn down or a certain style of ministry that can’t be completely changed. I have to be careful not to put structures in place or lift structures to a level that then people are trying to fulfill something that is either no longer successful or not the heart of the leader that’s leading at that time. Structures are important so that people have freedom multiple generations from now.

I know, in church, it’s easy for that young leader to rise up and not be able to do anything because of the way things have been done for the last 30 years. I don’t think anybody meant for that to happen. Some of those folks are gone. They’re in that cemetery. In some churches, right outside the doors, as far as where they were buried. They’d be heartbroken to think that some of the things that are being hung on to are keeping people from being successful. They never thought through what they were putting into position and how easily it could be changed and moved.

I’m not talking about truth. You want truth to be steadfast. You want that legacy to be solid. Whether this building stands or is torn down, or whether the style of service or certain titles that we use for departments, all that kind of stuff, because you see it in ministry, and you also see it in business. Especially in the family, if it’s handed down from one family person to the next, where they can be limited by prior generations. If you’re not careful, that’s what will happen because people want to respect that. If you’re healthy and if you’ve been successful, you probably are a healthy organization, people want to honor and they want to respect what went before them. There’s a way in which to do that and still have freedom as well.

It’s the reason why the Bible is timeless, because it applies no matter what generation we’re in, no matter what the customs may be, and so on and so forth. If we stuck to how they did things back in the day, it wouldn’t be applicable in that sense. That’s what you’re talking about. It’s focusing on that which lasts and that which is most important. That’s at the core and the heart of what it is that you’re doing. That’s a very relevant point.

It’s hard. In ministry, it’s hard because I can remember for us, it’s like with worship. You have to think through these things. It’s something as simple as whether they’re going to wear hats or not on the platform. There’s a whole tradition, much like the tattoos, and you have to think through. It’s easy to say, “They’re not honoring,” and you give a whole set of motives to certain people.

You have to wrestle through and think through those kinds of things that the scriptures don’t necessarily speak to. It doesn’t speak to how you’re supposed to dress on a platform. It shows the kind of spirit and attitude you’re supposed to have. A hat in a building in 1950 meant something different than it does in 2024. Those small things will create a spirit and an attitude in any organization that are important.

Very good points that you’re bringing up. So far, you’ve been sharing an awful lot with us. I know that many of these concepts come out of your book that’s called Potential. Tell us a little bit more about the book, why you wrote it, and what people will get out of it if they read it.

The book is about the journey. Our example is the people of God. They go from being enslaved to the most powerful nation at the time, Egypt, all the way to the promised land. It’s an incredible blueprint because we all have a promised land. That is our destiny. The promised land is not heaven in the story or narrative of scripture. It is God’s promise. In all of our lives, the Bible says we are a masterpiece.

There’s a destiny, there’s a purpose for our life. That journey follows so much of what they went through. There’s so much that we can learn as we take that journey. We talk about how to be self-aware, how we’ve got to start by knowing who we are. We talk about the different challenges along the way that they faced and what we can learn from them. We talk about succession, it’s a passion of mine. We put it down with words.

Who would you say the book is for?

Everybody who writes a book wants it to be for everybody. I do think it’s for folks who hunger for more than what they’re presently experiencing. It’s for people who maybe have given up the dream that they know they once had and have become discouraged. It shows an example, a path. It gives some answers. My heart is to encourage. I think it’s encouraging to folks along the way.

Thank you. I’m so glad you wrote a book for that audience and for that population, something that can restart some of the dreams where the flame might have gone down a little bit. That’s fantastic. How can people reach you, Pastor Troy, and how can they get the book?

My name is Troy Gramling. My handles are my name. They can go to Amazon, they can go to Barnes & Noble, Walmart, any of the places they get books. They can go and get it online or go in person at Barnes & Noble, I’m sure they’d have it. It comes out on June 11.

That’s phenomenal. What additional words of wisdom do you want to leave for my community of executive business leaders? You’ve left a lot of wisdom already. What else would you like to say?

I don’t know if it’d be wisdom, but my encouragement would be what we’ve talked about every weekend that goes through my heart. The whole reason I wrote that book is to not give up. There’s a scripture that says, “Don’t grow weary in well-doing, because in due season, you will reap a harvest.” There’s a scripture in Psalms that talks about putting your wheat, which was their wealth, on the boat and sending it out because it’ll return back to you. The easiest thing in the world, the thing that keeps so many folks from their destiny, their peace, their purpose, a sense of fulfillment, is they get discouraged and they give up. The worst thing in the world to have to live with is regret, a sense of what might’ve been.

God wants us to have a dreams and visions that are bigger than what can be accomplished in one life. Click To Tweet

I don’t know whether you’re beginning the journey, whether the business is doing well, or whether COVID has made it incredibly difficult in these last 4 or 5 years, however long it’s been for you. Don’t give up. Don’t give up. You have to take one more step, and you don’t give up now. Don’t worry about tomorrow. Don’t worry about next week or next month. I don’t know at what time you’re tuning in to this, but whatever time it is, you’ve made it this far. You’ve already done that because success is a lot closer than people realize.

I love that. Success is a lot closer than people realize. Keep moving. You have a purpose. You have a destiny. You have God-potential, in essence, that’s what you’re saying. Pastor Troy, thank you. Thank you so much for being here. Thank you for sharing that encouragement with everyone.

It’s been a real honor, Dr. Starks. Thank you so much for the invitation. I look forward to the future.

Closing Scriptures And The Importance Of Community

Amen to that.

We will close with a set of scriptures that come from Ephesians 4. We will start in verse 11. It says, “”He himself gave some to be apostles, some prophets, some evangelists, and some pastors and teachers, for the equipping of the saints for the work of ministry, for the edifying of the body of Christ, till we all come to the unity of the faith and of the knowledge of the Son of God, to a perfect man, to the measure of the stature of the fullness of Christ, that we should no longer be children, tossed to and fro and carried about with every wind of doctrine by the trickery of men, in the cunning craftiness of deceitful plotting, but speaking the truth in love may grow up in all things into Him who is the head, Christ, from whom the whole body joined and knit together by what every joint supplies, according to the effective working by which every part does its share, causes growth of the body for the edifying of itself in love.”

We can see here that God has given gifts to his people. He’s given gifts to us collectively in the church. We don’t all do the same role or office, yet collectively, we are there for the edifying of each other and growing up together so that we each can reach our God-given purpose and potential. I hope that you see that. I hope that you know that you are an important part of God’s body and that you make a difference. Have a blessed day as you live out your purpose and your potential in life.

It’s Dr. Karen here, and I’m here to celebrate the work of the Bible League, which is a global ministry that provides Bibles, ministry study materials, and through activities like Project Philip, also teaches and trains local people in how to share the Word of God. The president and CEO of the Bible League, Jos Snoep, is with me to share a little bit more about what the Bible League is doing.

The beauty of the local church is that it is the body of Christ, and it is the Holy Spirit that is calling the local church to be engaged in a great commission. As Bible League, we come alongside those local pastors. In 2024, I met a pastor, whose name is Rolando, in the Amazon, and he has this great vision to reach 200 communities with the Word of God, and we’re able to come alongside them and help them with Bibles and resources.

Thank you so much, Jos. We are all partners together. You, the Bible League, are the hands and feet to the local people on the ground, and there are partners and donors out there who can be hands and feet to you as you also share with others. Those of you who are tuning in, if you want to be part of this ministry, and I invite you to be a part of it, I’m a part of it, go to BibleLeague.org, see more about the ministry, and see how you can participate and donate.

We live in a world with so many divides between groups of people, and today I am with Dr. Clarence Shuler, the President and CEO of Building Lasting Relationships. Dr. Shuler knows that cross-cultural friendships are part of the necessary healing journey. Dr. Shuler, tell us more about the power of cross-cultural friendships.

Dr. Karen, I’d love to do that, and maybe the most important relationship, or one of the most important relationships, we can build are cross-cultural friendships. The reason is because we have so much racial tension, and we found that if people from different cultures become friends, it lowers the racial tension in America.

Dr. Gary Chapman, the author of The 5 Love Languages, a New York Times bestselling author, and I have written this book, this resource, called Life-Changing Cross-Cultural Friendships: How You Can Help Heal Racial Divides One Relationship at a Time, and we believe if people would get that book and read it with a friend and talk about it, or make a cross-cultural friend and read through the book together, it can change lives forever, change the racial tension in America, and make it a better one. That’s our goal with that resource.

Thank you so much, Dr. Shuler, for sharing that. For those of you out there, if you would like to donate and contribute to creating cross-cultural friendships in our world, go to ClarenceShuler.com, and make sure you pick up a copy of the book for yourself and start a new cross-cultural friendship.

It’s Dr. Karen here, and I want to tell you a little bit about Spirit Wings Kids Foundation, a 501(c)(3) nonprofit organization. It’s an organization that provides profound services for orphans, widows, and families across the globe in many ways, especially in the country of Uganda. I’m speaking with Donna Johnson, who is the founder of Spirit Wings Kids and also a board member. Donna, tell us about some examples of the profound work that you’re doing in Uganda.

Thank you, Dr. Karen. We were there a few weeks ago, and it’s incredible. It’s more than an orphanage. We have a soccer academy that keeps the boys off the street. We have a widow’s program that matches them with children, and it’s a thriving network of entrepreneurs. It’s been such a meaningful blessing to see the work that we’re doing there.

Donna, what I love about what you said now is you’re talking about their whole lives. You’re creating families between the widows and the children, and you’re also making sure they have recreation and something to do with the soccer academy. You’re looking at the job situation and the entrepreneurial aspect. As a businesswoman yourselfwho’s very successful, you’re right in line with being able to make that difference.

Thank you so much for the difference that you’re making, and I’m inviting everyone to go to SwKids.Foundation and donate now. One hundred percent of everything you donate goes to those people who are in need and who are receiving those services. Thank you so much for donating, and Donna, thank you for this ministry.

 

 

Important Links

 

About Pastor Troy Gramling

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | God PotentialPastor Troy Gramling, a dedicated and inspirational spiritual leader, has led Potential Church for over two decades, overseeing its remarkable growth into a vibrant congregation of over 20,000 members, with a far-reaching presence spanning the United States and Latin America. His journey as a pastor is characterized by an unwavering commitment to his vision, fueled by a passion and a mission to partner with people to reach their God potential to impact the world for good.

Beyond his pastoral role, Pastor Troy Gramling is a multifaceted individual with a rich background. Before answering his divine calling, Pastor Troy honed his skills as a college basketball player and later as a coach, where he undoubtedly sharpened the values of teamwork, discipline, and dedication, which he now imparts to his congregation. His leadership insight is evident in his exceptional ability to develop and nurture leaders within the church community, ensuring that his ministry leaves a lasting legacy.

Pastor Troy is known for his innovative and unconventional teaching methods, which captivate and inspire his congregation. His creative approach to spreading the message of Jesus resonates with people from all walks of life, making the profound teachings of the gospel accessible and relevant in today’s world.

Pastor Troy, with his devoted wife, Stephanie, and their loving family, has made South Florida their home, where the family is actively involved in the ministry of Potential Church. His life’s work is a testament to the profound impact that faith can have on individuals and communities, and he continues to be a guiding light for those seeking to embrace their God-given potential and make a positive difference in the world.

May 27, 2024

Rick Gang: CEO And Co-Founder Of Holistic HomeCare Associates On Reinventing Your Business And Industry [Episode 478]

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Home Care

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Home Care

 

Rick Gang, CEO and co-founder of Holistic HomeCare Associates, leads the way in transforming home care services from Riverdale, New York. Confronting the challenges of finding top-notch caregivers within traditional home care agencies, Holistic HomeCare Associates reimagined the industry. They prioritize family control, ethical practices, and high-quality care woven into every aspect of their process.

With nearly four decades of expertise in home care management, Rick joins Dr. Karen to discuss his business growth journey, emphasizing change, innovation, flexibility, and reinvention. He shares how leveraging technology and outside advisement has delivered exceptional solutions for clients while driving exponential growth and profitability for his company.

Tune in to discover how Rick and his team deliver white-glove service with a deep understanding of the home care landscape, kindness, and a personal touch. Gain valuable executive leadership insights to accelerate success and profitability in your business.

Contact Rick Gang at Holistic HomeCare Associates or call 646-240-4888.

Listen to the podcast here

 

Rick Gang: CEO And Co-Founder Of Holistic HomeCare Associates On Reinventing Your Business And Industry

A Profitable Business That Serves Clients

When you understand your industry, the needs that most providers do not meet, and the frustrations of the clients who want better service, you are in a position to use your creative advantage to reinvent the industry and transform the client experience and results. Our guest has created a profitable business that serves clients at the highest levels because he saw the landscape and chose to operate in a different way. He shares his secret sauce for building a company that grew 30% during the pandemic and in 2024 saw a 40% increase in profitability. I invite you to read this episode for profitable ideas that you can apply to own business.

Let me tell you about my guest. Rick Gang is the CEO and Cofounder of Holistic HomeCare Associates, based in Riverdale, New York. In 2014, Rick established Holistic HomeCare to ensure that every client receives compassionate and high-quality service. Holistic simplifies the caregiver hiring process, prioritizes family control, and enhances overall quality. Fueled by the chaos of trying to hunt down top-notch caregivers in the jungle of traditional home care agencies, holistic reinvented home care to make hiring a breeze, the family the boss, and choice, control, and quality interwoven into every fiber of the process.

As a seasoned home care expert with nearly four decades of experience in home care management and a BA Degree in Sociology and Political Science as a minor, Rick has a knack for quick and accurate understanding clients’ needs. He and his holistic dream team offer clients top-notch employer support services, enlightenment on all things home care, and empowerment to make informed choices.

Rick ensures that he and his team meet every client with white-glove service, a deep understanding of the home care landscape, kindness, and a smile. When he is not focusing on home care, he also spent time as a deputy sheriff actively engaged in the community and he also parents his three children, River, Sam, and Ryan. Rick, welcome to the show.

Thank you, Dr. Karen. Pleasure to be here with you.

Difference Between Home Care and Home Health Care

It’s a delight to be here with you, and I know we have so much that we can talk about, so we’re just going to launch right in if that’s okay with you. My first question, because some people in the audience may not know about home care. First, give us a little bit of information about that. What is home care? Who needs those services? Is home care the same as home health care?

Home care is services that are brought into the home, typically paraprofessionals, all the way up to clinicians themselves. Home care is typically on a longer term. Whereas, home health is typically people like physical therapy and occupational therapy coming in for short-term, post-incident or fall, or whatever it is that’s needing their short-term services. We’re seeing more of a shift to in-home care of the medical delivery. Home health is also a developing field, but home health care is more of the long-term, some of the paraprofessional companion.

You have home health aides and certified nurses’ aides who are helping with activities of daily living, bathing, dressing, cooking, laundry, all of those activities. That’s the main differences. The services are usually received by anyone who needs any assistance with remaining at home or independent. It can be someone with a long-term chronic illness or a younger person. It can also be the seniors who are living much longer and wanting to remain at home.

Let me make sure I have this straight. Did you say that home care is typically the more long-term solution and home health the shorter-term solution?

Home health is also more the medical.

You can have more paraprofessionals in home care.

Correct.

Thank you. I just wanted to review that because I was thinking maybe I’d heard that incorrectly.

It is a place where there’s a lot of gray crossover. You can have nurses in a home care agency, and home care services provided through RN services. In home health, it would be more of an episodic situation rather than an ongoing relationship.

I think we have the landscape. Tell us a little bit then about who you see as your clients in the business and how you add value to those clients.

In our registry model of home care, we have two clients. We have the families that come to us for care, and we also have the caregivers coming to us looking for work. We act as matchmakers in the home care space. It’s a different model than the traditional licensed agency. Who’s coming to us are families who are looking to hire caregivers. Also, as I said, the caregivers looking for work. It’s our duty to vet the caregivers, and then also match them with the clients as best fits all of the personalities, the skills, the schedules, and all of the nuances. Whether they can play chess, speak French, and are not allergic to the cat.

Social Justice for Caregivers

I love the way you frame it as a matchmaking service of sorts. I know, Rick, that you also have a perspective that says you want to do a form of social justice, if you will, for the caregivers. Talk about that a little bit, and how you benefit the caregivers as a client as well.

It’s a win-win-win. It’s one of those places where, if you can identify a win-win-win and put yourself in that equation, it’s a home run and a guaranteed success. The way that we’ve done that is by having the caregivers work directly for the families. The overhead of my office, I have an internal office of under ten people but yet, I’m able to work with over 500 caregivers. If I were a typical agency, my overhead would be cost-prohibited for me to pay the end user, the caregiver properly. The margins keep getting tighter and tighter.

In our model, the caregivers are able to earn significantly more than their counterpart at the traditional agency. Typical agencies in my region are anywhere from $19 an hour to $22 an hour. We don’t have anyone below $25 an hour. Most of our cases are $30 an hour and up. In that regard, the caregiver is able to secure a higher paying wage. They have the steady, long-term relationship with the employer. They don’t have that turnover that they have at the agency.

That puts us in a position to lift up caregivers and get them into better-paying positions and reward them for their hard work. The family wins because they’re choosing who they want to hire. When they’re employing the aid directly, they can control those tasks as I said before. If you have a family member who has a long-term chronic illness such as Parkinson’s. You may have peg tube feeding or something.

An agency aid is not going to be allowed to handle that. They would require an LPN to come in. When the family employs directly, it’s just as if another family member is there to do that task. That’s another win for the family. We’re able to put ourselves in that equation and make sure all of the employment is done properly. There’s workers’ comp and disability, unemployment insurance, and all the payroll taxes are done properly. It’s a win-win-win. Everyone is happy. That’s the secret sauce that we’ve created here.

That’s a beautiful story because if you think about the people who usually do home care and are often not paid a living wage, this gives them an opportunity to provide for their own families and have a career that has a long-term trajectory to it. The families get to select the people who they want to have and not just have someone from the agency show up and lose control over that.

If you can identify a win-win-win and put yourself in that equation, it is a home run and a guaranteed success. Click To Tweet

Navigating New York’s Complex Home Care Landscape

Yet, all the back-end, back-office stuff that most family members would know how to do, your organization makes sure that that gets taken care of, the insurance, the benefits, and so on. Which brings me to another question, because you’re operating in New York. This is a field that’s regulated. New York can be a tough place in which to work. Say a little bit about how you’ve managed to make it work in New York. You know what they say, if you can do it in New York, you can do it anywhere.

That was one of the reasons I didn’t want to do this business without a business partner, honestly, because of the licensing requirements. I said I need a business partner for this and the universe was very good at that point and introduced me to Anne Sansevero, who’s my cofounder with me.

What we’re talking about is this whole notion of how you’re surviving in New York with all the regulatory demands and just the difficulty of working in New York. Part of the answer, you say, is your cofounder with you. What else is making it work for you?

Leaning into all of the regulations, figuring out how to make New York City’s sticky and overbearing laws fit into best practices so that we can check off the city’s boxes to work under our license that we need to oblige by, but also facilitate everything for the family. Part of it is we also develop software to do the registry model and to manage all of the moving parts. As we’re speaking with other registries nationwide, the rules are just very different and much more friendly to do business.

It’s like what we built it in New York. The only place that’s more challenging probably is California. It’s second to California. If you can do it here, you can do it anywhere because from there, it would be downhill. I didn’t mind jumping through all the hoops. It’s just trying to figure out how you check those boxes and yet still get your mission accomplished. I know other people that have figured out other creative ways. Whether they call themselves an online marketplace or whatnot, but I choose to do things the proper way, go through, and have everything buttoned up.

The proper channels in an innovative way, and you mentioned technology. Share with us a little bit more about how you use technology to do the matchmaking, the back-office part, and how that’s innovative in your industry.

It’s on so many fronts, and I’m not a tech person. Even just the ability for us to go fully remote during the pandemic. During pre-pandemic, I would have told you it would be impossible for me to have any internal staff outside of the New York area. Now, I know that that’s completely erroneous. No one else was supplying the software to match the clients and caregivers, so we wanted to be the eHarmony of clients and caregivers for the registry and home care space.

That’s where we started and we built that. The companies that we were using for payroll, scheduling, and communications were gobbled up by venture capital. One company was closed and condensed into the other, and customer service went downhill. I saw the writing on the wall and decided to lean into the opportunity and build those modules that we needed into our existing software.

It’s just about solving problems, identifying a need, seeing if there’s a solution out there. If not, then I went kicking and screaming into software development, but it’s taking off now. It’s an interesting endeavor. I’m running my registry two years now on it completely. Even if it didn’t sell, I know the money that I’m saving by using it myself pays for it.

Leveraging Technology to Enhance Screening and Vetting

This is phenomenal because this is not your area of expertise, and yet you jumped in at the deep end of the pool, I’m sure with help and partners and so on, to make it happen because you saw the need, and you created the solution for it. That’s part of the secret sauce in your business that you do see the needs, and then you figure out, how can we solve for this? How can we create a solution that is that triple win again? That’s what you’re talking about. Part of your technology, as I recall, even allows you to be unique in how you do your screening, vetting, and matchmaking. Say a little bit more about how the technology helps you to do some things that maybe others are not able to do to get such great matches.

Despite even like some of the regulations in Florida, they don’t want you matching on personalities, but we have to be realistic. If this person is in your home, doing personal care and living with you, you need to make sure that personalities match. This isn’t someone coming to wash your windows. This is someone who’s coming to personally be involved in one’s life, so make sure that match. We’ve come up with the most unusual matches. It’s always worth it. It’s always worth investing the time to make that match, even if it’s not the easiest to make.

These are very personal relationships that we’re facilitating, and software doesn’t eliminate anyone. We have over 500 caregivers in our roster and over 75 RNs. It constantly reshuffles them, so it re-ranks them according to the match. We never wanted to take the human element out of it. We do love technology. We’re leaning into AI, and so far, so good but we never wanted to take the human out of it because the schedulers or whoever it is, is always going to know some detail that the software doesn’t know. It’s important to work smart, not hard, but still have the human touch in it.

Let me ask this, what was it that prompted you to even start Holistic HomeCare? What did you see maybe that was broken in the industry at the time?

I had been doing caregiver placements through my mother’s care management practice. My mother is now a retired nurse. She was one of the founding members of the Aging Life Care Association. The first chapter was in New York in 1985. A group of women, mostly social workers and my mother was one of the few nurses that got together and formed this organization. I grew up managing my mother’s private practice as a nursing-based care management practice.

During those years, we would always screen caregivers for our clients to privately hire, because we saw that that was the best way for them. We had a lot of clients that were running almost medical homes, chronic care conditions, suctioning, and trach. Having highly skilled caregivers who are able to do those things was always important. After twenty years, I had amassed about 200 caregivers that I had just constantly rolling through and getting placed on cases. We would do their background check, and then we would open an ADP payroll account.

After my mother retired, I continued to run the practice a few years and was then looking to hand off some of the Manhattan cases to Anne Sansevero. She said, “Rick, what are you going to do after you wind down the practice?” I said, “I don’t know, Anne, but I’m ready for a break out of care management and getting the 3:00 AM calls that Mrs. Smith is going to the emergency room, and it’s time to get the power of attorney on the phone.”

My life had done that for twenty years, and was ready for a little bit of change. Anne knew I had 200 caregivers, and she said, “Why don’t we open a registry together?” I said, “That I’ll do,” because I was always ready to do it, I just needed a partner. I said, “Are you willing to do that?” She said, “Yes, because I can’t get good caregivers for my clients.” This is an opportunity for my clients, my business, and for her as well. That’s when we decided to join forces and officially kick off.

That’s another opportunity as a win-win, so to speak, that’s in more than one direction, the two of you coming together, having been out there separately, knowing of each other and interfacing, and now partnering together. Let’s talk about that a little bit. I know that business partners is not always perfect. You got to figure out like in marriage as husband and wife, how you’re going to make this thing work. Talk a little bit about that and a little bit about Anne’s role also with ALCA, the professional organization that your mother was very involved in, how she’s connected with that as well, and how that relates to what you do day-to-day.

I see an EIN, Employer Identification Number, for any business almost like a Social Security number for a child. It is a marriage. We are stewards of this young life that we need to cultivate and help mature. Anne and I are very different personalities. Anyone who meets us I think realizes that. It’s also one of our strengths that we are different. It was not always easy in communication and getting to figure out each other’s style, but I think it’s a good balance. Having different personalities makes the business itself stronger.

Anne has a thriving care management practice in Manhattan called Health Sense, where she has several nurses and a social worker under her. She will refer clients as appropriate. If a client has a policy that won’t reimburse for this model of home care, she refers to agency models, or she’ll refer to multiple. That’s one of the things about ALCA, Aging Life Care Association, the ethics and the standards of everything are very impressive. I haven’t seen another professional organization that has such dedication to professional ethics, which is refreshing, especially nowadays.

It’s good to have those ethics in place. The two of you have figured out how to divide the responsibility, so to speak. What are some examples of what Anne does versus what you do and how it all comes together?

I’m more involved in the day-to-day operations, and less and less over 2024, as we promoted our manager to our director of operations. I was able to step out of the day-to-day operations and more into running the business. Whatever the saying is, spending time developing the business instead of running the business. That and the software takes up most of my time. Anne is very busy with her care management practice, referring clients who may need services, her role with ALCA, and her other various endeavors.

It is important to work smart and not hard, but still have the human touch in it. Click To Tweet

One way of thinking about it, I see Anne as if she’s down on the street level, so to speak, seeing what’s going on, who might need things, having the connections and the relationships with people in the industry to know where the referrals can come from, and so on. You’ve got your operations person in the middle, doing the day-to-day of running the business. You’re in more of a strategic oversight role. Looking at what the business needs in an overarching sense is what I’m hearing in how you describe that.

Building also those relationships. I did several conferences and 2 to 3 networking events a week. I don’t know what hat I’m ever wearing, whether I’m wearing my Holistic Home Care hat, the software hat, or the connector hat. Either one always turns out to be fruitful in one capacity or another, and they’re always good when they’re mixing.

It’s good to have a diversity of skills and abilities that you can bring to the process.

Even if the worst thing I do is connect someone, that’s still a wonderful thing.

That’s a skill, by the way, connecting people. I consider that a skill. When you’re building this business, and you mentioned having ten people and so on and so forth. It can be challenging sometimes to get the right people on the team. We talked about you and your co-founder and the two of you figuring out the best optics and ways to work together. What about getting your team together? What have you faced? What have you had to do in order to get the right people?

It’s been a learning process, and it’s definitely changed over the ten years as well. We’ve been very blessed with a good internal team, and I’ve been a part of the hiring of each and every one. I do feel that I am a good read on people. I did have an unfortunate experience of being ghosted by a young person who started and then disappeared, but that’s the trend now. I know I’m not alone in that but finding the right people, complimenting them and paying accolades when they do a good job, compensating them appropriately, and having good communication is critical.

My personal assistant was also our first employee. She’s been with us for years. She’s in her 70s and she works as many hours as I do. I can’t sing her accolades enough. I think finding the right people who can grow with you and who believe in the mission and vision and internalize it because then it’s no longer employer-employee. It’s a bigger mission.

It is like a partnership of sorts, and that values-mission fit is important to creating the right culture. We all run into people who we think fit but don’t. What experience have you had with maybe having to make some shifts? Maybe somebody wasn’t the right fit.

Even as the company grew, there’s sometimes resistance to growth. They say, “We’ve been doing it this way all this long,” and presenting the potential negatives from their perspective. If there’s ultimately just resistance, and that’s what we had in this one case. It seems our mission and vision have separated. It was just a very easy conversation. He said, “In all honesty, I want to go back to producing shows,” which is his former career. It’s fine. Everyone is in their time and place as it’s right and feels right. Sometimes it’s okay to also just separate. I think as long as people are in good communication about it so that it’s not that quiet quitting perspective, but just a dialogue of what your current interests.

It doesn’t mean that the people are bad people. They may have served their season in the business, let’s say. Maybe there’s something else that they’re more passionate about at this time. Perhaps there’s a better place for them to go. The business has changed. All of these things. We just change chairs and seats when that happens.

Remain respectful of and willing to see the good in the other person, even if they’ve moved on to something else. That’s critical. I mentioned earlier, Rick, that your company grew during the pandemic, when a lot of people were freaked out about it. Talk about that a little bit. What were some of the factors that enabled growth at such a difficult time?

It was a challenging time. Nothing prepared any of us for what was coming. I was just looking through my old cell phone pictures and saw a picture of March 25, 2020, where I had my desk and my chair on the roof of my car going home from my final day here in the office and figuring out how to navigate the changing climate. At one point, it was that caregivers needed IDs when there was a curfew. All of these curveballs. How do we go remote? How does the team function? How do we get people to cases? Most of the cases were transitioning to live-in. We didn’t want people traveling.

The lower amount of people in and out of a household was ideal. We pivoted. We did a lot of live-in. We worked with a financial coach, who helped us see, in live time that we needed to also adjust the rates for the live-in because that was a smaller segment of our business, and the margins were lower. We were losing the hourly, which was the better service line. We did a price change live real-time without having to look back at the quarter going, “What happened? Why did our profits drop?”

Having gurus in their sectors, being able to consult, has also been a part of the success. I think during the pandemic people did not want to be in a facility. Home care was the natural choice. People were not able to travel or be with their loved ones, or not necessarily able to relocate. That was just the growth in home care in general. We’ve had growth year after year. The pandemic certainly accelerated that, but we haven’t let off either.

I think as people call this the silver tsunami that’s coming, rumors that are, I think, by 2030, the population that’s going to be over 65. It’s tremendous. It’s important for those people that are doing quality care or services in general for this population, just be tried, true, and professional. There’s a lot of noise in the industry as all the Wall Street reports show, the demographics moving into this area. There’s a lot of venture capital and other motives moving into this sector. It’s important to identify those that are the true practitioners.

I want to get back to that in a second, but I want to ask you first about the other kinds of flexibility and agility you had to have during the pandemic. What are some of the things you’ve carried over into the post-pandemic world that you mentioned about even working remotely and how you didn’t even think that would be possible. Share a little bit about what you’ve learned about that and what you’re doing now that maybe you wouldn’t have done before and it’s working.

The fact that I didn’t think I could hire people outside of New York City. If they couldn’t get to my office daily, we could meet through Google Teams and Meets, a Google meeting. Our team meets daily and the Google chat going daily and constantly having video meetings. We do host times for our team to get together as well so that hat we do have in-person time, and it’s not completely lost. There is some balance that does need to exist. We use Monday.com as a custom CRM that we’ve built. There’s a lot of tools that and having good consultants available to help us devise this on the fly. It’s been a game changer.

I think if I remember correctly, you even have a tree office.

I do. During COVID, I worked the first twelve months in my garage, and then I spent sixteen months in a 30-foot camper trailer that I converted the front bedroom into an office. The town told me that they were going to fine me if I didn’t remove it. I started building a treehouse office. It’s 14×14. It’s got insulation, air conditioning, heat, and has a full bathroom shower. It’s a little bit more than difficult. It’s like a little house up in a tree.

That’s what I would call an executive treehouse office. The point is, you made it work. That’s what I’m highlighting. To create an office of that type so you could work remotely and get everything done is pretty creative and innovative as well. I just wanted to throw that in because I thought that was pretty cool.

It’s a neat story because it was making lemonade out of lemons. I had bought all the wood for the treehouse. For our first COVID Thanksgiving, it was going to be my outside little gazebo. My neighbor called the town, the same one who called on the camper, and they put a stop-work order. I had all this lumber, and this was early in COVID, so before lumber went very expensive. I took all the wood to where I have some property, and I built a treehouse office. At that point, lumber was through the roof, and I couldn’t afford probably all the lumber that I had already purchased at that point. I’m just trying to lean into positivity and making lemonade out of lemons sometimes.

Keep a company up and running even if you are not working in it by stepping out of the day-to-day operations. Click To Tweet

I think that’s a great success strategy. One of the other things I wanted to ask you about is that you mentioned a number of times that you had some consultants and advisors who came in to help you. We all know that no one does this work alone, especially because some of the consultants and advisors had areas of expertise that were different from yours. I know that you work with a good colleague of mine, Paul Meinardus, who was your business and financial coach. Tell us about that. What did Paul do? How did he help you achieve all of these stellar results?

One of the great things about this is we can tap people to be like a virtual CFO. You don’t need a CFO for 40 hours a week necessarily or maybe fifteen hours a week makes sense. That’s where Paul has come in. I call him our virtual CFO. He’s our business strategy advisor and as I said, that was during the pandemic. It was Paul who said, “If all your business is going live-in, we need to adjust rates.” He’s helped us with revenue modeling and identify attributes of the business that I didn’t think were possible. The cost of goods sold. We know our real margins now on each service line.

I had a friend of mine who was involved with Five Guys Burgers, and I used to see him as a manager on his laptop. You could see 500 large fries have been sold by 11:00, and 1,800 Pepsis or whatever, in live time. I feel like I’ve almost now got that live-time statistics on my business. It’s amazing to have that intricate knowledge and the pulse on the real true bottom line and all the moving parts of the business. Paul’s been instrumental in setting all of that up. We still meet with him continuously and look at all of our strengths, weaknesses, and opportunities. We go over our SWOT and all of the critical success factors.

It sounds like in one of the benefits that you’ve derived from having a consultant like that, someone who’s an advisor, is they help you to think about things you wouldn’t think of on your own, so that there are greater possibilities for the business and greater ways to increase revenues that you wouldn’t have thought of, and maybe too late and where it would have cost you a lot. There’s also the part of speed of getting the information that you wouldn’t have. Also, making it streamlined so that you can manage and run the business in real time, see things coming before they hit, and avert disasters at the same time.

We don’t know what we don’t know. We’re experts in what we are experts in, and having the ability to tap experts. One of Paul’s colleagues at Wide Awake Business is Carrie Burggraf. She’s been helping us with sales coaching. I can’t even put words to the impact that it’s had. I’ve been working with her directly. She’s been the one who’s been helping me get out and push into all of that. I’m not a salesperson. I can educate and speak to this all day, but I don’t have the questions loaded in my mind. I don’t have necessarily all of the marketing stuff figured out, but she’s got it. She’s like Paul, willing to teach it and enjoys seeing people live it and do it.

It’s a huge difference for you, having those advisors and consultants around you who care about you and the business and want to see you be successful. If you could even imagine or guess, where do you think you would be without them?

We would not be here.

Those partnerships have made a difference to you being where you are now and enjoying the success that you’re enjoying. A lot of people are reluctant to consult an advisor, a coach, or a consultant along the way. What would you say to those business leaders out there, maybe to encourage them, the ones who haven’t experienced the value of real outside counsel?

I make introductions for Paul, Carrie, and other people on their team all the time. I almost see it as my duty to let other people know that they don’t have to do it all. There’s a home care agency owner in Manhattan that I’m good friends with. He does a great job. He has a great business, but he won’t let anyone in his office, except for him, speak with new clients. I get it. I understand the quality control need.

One of the things that I had to embrace was you just need to expect 80% of what you would do in your delegation. That’s enough. I’ve been fortunate to have it, and I know his team can do it. I want to role model for him and even help him stay accountable because I’ve had the help. I feel like it’s one of those things where it’s like, “This is possible. You can step out.”

I think it’s one of my greatest self-accomplishments, retrospectively. I didn’t even realize this but it wasn’t my intention, but, God forbid, if I get hit by a bus, the company is still up and running because I’ve stepped out of the day-to-day. Not everyone needs to speak to Rick. That’s something that I’m realizing that it’s neat.

That’s an important outcome, being able to have the business have longevity even beyond you. You’re facilitating succession. You’re facilitating the legacy, and that good work continues for the clients, both sets of clients that you’re talking about who benefit from your services. That’s an important outcome also in addition to everything else that we’ve been talking about. I hope that those who are reading out there will realize you can go farther, faster, and to better places sometimes when you get others with expertise to come in to partner with you, work with you, and help you see what you don’t see by yourself.

That’s an important point. I’m glad that you mentioned those people from Wide Awake Business who made a difference in your experience. You were talking about the kinds of people that are coming into the home care industry now because they can see that this can be a profitable business. However, they may not have the same values in place. They may be more wired toward, let’s say, shareholder value and a venture capital situation or whatever. Talk a little bit about who these other players are. I don’t mean by name, but the kinds of players that are in the marketplace and how you are different from what they do.

The Benefits of a Boutique Concierge

There’s a lot of big players. There are national franchises and chains. We are more of a mom-and-pop shop, a boutique, and concierge-type of service. There are excellent franchises. There are excellent models. The gentleman I was mentioning in Manhattan has a great outfit. He came from Wall Street. He retired out of Wall Street and wanted to start a business. We’ve come from all different backgrounds. For several people, it was a family situation, whether a nurse or whatever. It’s an interesting mix of who comes to the industry.

It sounds like there’s more than one way to do a great job coming to the industry. Not everyone who does it differently is necessarily doing it poorly.

To tell you, we get phone calls where people say, “We’re happy you answered your phones.” That’s how my barometer is showing me the volume of places that are opening quality that they’re not even answering their phones. To identify who the quality people are, make sure you can get an owner or manager on the phone, and understand their mission and vision. Did they just buy a franchise? Have they been in this industry for a long time?

I think those things will be very evident once you get someone on the phone who’s willing to have a conversation. If not, that’s probably indicative of what quality you can expect. We all can agree that when you can get the owner of the business on the phone. You’re going to have a very different experience than if you have a regional manager or something else. Having local boots on the ground, where you can check references and make sure that their passion and empathy is matching your values.

To your families, the ones who work with you and the caregivers, what would you say is the reason that they prefer to work with your company? What do you do to educate your clients? We all know that educating our clients is important. How do you handle educating them? Why do they prefer your organization versus some of the others?

It’s the choice and control that they have in choosing who the caregiver is and what those tasks are and understanding that we then do the full service to make sure that all the administrative burden is eased. A lot of places you hear of a caregiver shortage, where people don’t have caregivers. That’s not one of the items that affects us. We have a waiting list of caregivers to onboard and register with us because they know they’re coming to larger wages, better-paying jobs, and positions that will be typically much longer than a typical agency relationship.

I think all of those components, especially if there are tasks, chronic care tasks that a licensed agency aide would not be allowed to do, or they want someone as a high-level companion who can speak French. We had the former president of the World Bank as a client, and we were able to match them with someone who had their finance degree and create a meaningful connection. This guy was very type A and didn’t want to speak to anyone unless there was some common knowledge on these advanced notions. Those are the reasons that people come and work with us. It’s to have that personalized, thoughtful match, and supported relationship.

I think that’s one of the benefits and beauties of a boutique firm, it allows you to be nimble like that and to customize and personalize the service. Not just one-size-fits-all, and some people don’t want that. They want something that’s customized to their loved one and their situation. That’s certainly a good reason to come to your organization. Rick, how can people reach you? How can they reach you if they want to access the services? Maybe they’re in New York. How could they reach you if they would like to have you speak anywhere, perhaps on best practices in home care?

The phone number for the office is (646) 240-4888. My email is Rick@HolisticHomecareAssociates.com. We also have our Facebook page, and I’m happy to do any speaking engagements and always speak to best practices on employing caregivers or anything to do with home care. I’m happy to always connect people if our registry isn’t the right option. It’s been my duty to make sure that I connect people with the right option. As long as the client is served, then we’ve done our job.

Collaboration happens at the top. Competition happens at the bottom. Click To Tweet

That’s phenomenal. I know that people know if they call you, they will get a good connection if you can’t help them. I’ve already seen that part of how you operate. You’re an excellent connector, so I can speak about that. Rick, what additional words of wisdom would you like to leave for my audience of corporate executive business leaders? Most of them are not in home care. They may be in completely different industries, and yet everything that you and I have been talking about does apply to every business out there. What else would you like to share with them?

To quote Blue Ocean, “I don’t remember the author, collaboration happens at the top, and competition happens at the bottom.” I think that’s my word of wisdom.

What I love is basically everything you’ve built has been built through high level collaborations and collaborations at every level. That’s an important concept for people to realize and to remember. I don’t even like using the term competitive advantage because what I believe people have is creative advantage. You’re going to do something, Rick, because of who you are.

Your partner, Anne, is going to do something because of who she is. When you create your business, it has its unique pieces based on your gifts, talents, and skills. No one else is going to be able to do it quite like you because you are your own unique selves that you bring to the business. I call that creative advantage. You don’t need to compete with anyone, so to speak. Show up with all of your glory and gifts.

Half of life is just showing up. You get 50% credit for showing up.

It makes a huge difference. I want to thank you so much for our time and for all of the wonderful nuggets of wisdom that you have shared with my community. Thank you for being here.

I thank you, Dr. Karen.

Importance of Righteousness, Mercy, and Others’ Interests

We’re going to close out our segment with a few Bible verses that I think are relevant to what Rick and I have been talking about. First, I’ll start with the First Covenant, which is in Proverbs 21:21. It says, “He who follows righteousness and mercy finds life, righteousness, and honor.” The second reading is from Philippians 2:3-4, out of the New Covenant. It reads as follows, “Let nothing be done through selfish ambition and conceit, but in lowliness of mind, let each esteem others better than himself. Let each of you look out not only for his own interests but also for the interests of others.”

I think what we’ve heard here is a picture that Rick has painted of what it’s like to look out for the interests of multiple stakeholders, the win-win-win, looking out for the caregivers, the families, and for the business and those who work in the business with Rick. That’s certainly a part of it. It’s not like you don’t count yourself in, you do, yourself and others. That’s an important piece of it.

As a result, this business is alive. It’s a living organism, and it has honor. You’ve got the picture. You’ve seen it played out here. Rick has described it in an excellent way. I hope that you too out there who are reading will build a business that has mercy baked into it, righteousness and honor, and where you’re paying attention to the interests of others as well as yourself. We’ll see you in the next episode.

I’m here with Jos Snoep, who is the CEO and President of the Bible League. The Bible League is a ministry that provides Bibles and instructional materials in the Word of God, as well as trains teachers in their local language and culture to share the Word of God and to disciple people. Jos, tell us a little bit about the impact of the Bible League. What’s going on out there?

I met this lady. Her name was Nimia. Nimia was born in 1949. She became a Christian in 2002. We were able to invite her to one of our trainings. At the end of that meeting, she stood up and shared her testimony. She said, “This is the first time I received a Bible of my own. I’m equipped to share the Word of God with others.” I thought to myself at that point, “That’s why we are the Bible League. That’s why God called us to be in ministry, to serve people like that and to equip them with the right materials and with the Word of God.”

Thank you so much, Jos, for sharing that story. What I want to let everyone know is you can be a part of this movement as well. You can go to BibleLeague.org to find out more about the ministry and also to donate to the ministry. There are lots more stories like the one that Jos just shared about lives that are changed and impacted for God through Jesus Christ.

I’m here with Terence Chatmon, the President and CEO of the nonprofit organization Victorious Family. They are committed to family discipleship and transformation. Thank you for being here, Terence. Tell us about your big goal, what it is that you’re going for at Victorious Family.

By 2030, we see reaching 9.2 million families here in the US.

That is wonderful. You’re reaching these families because you want to see children grow up and truly continue their faith in Christ. Tell us about one of your resources, Do Your Children Believe?, the book you’ve written.

Ephesians 6:4 says, “Fathers, don’t exasperate your children, but bring them up in the training and instruction of the Lord.” We’re just being faithful to that calling. In order to do that, we train coaches, provide workshops and content to train parents on how to disciple their children.

That is phenomenal. How can people find out more about the ministry, the other tools and resources you have available? How can they donate to support the ministry?

One of those tools is Do Your Children Believe, a book that we’ve published through Thomas Nelson, and you can find that at VictoriousFamily.org.

There you have it. You want your family to be victorious? Go to VictoriousFamily.org.

 

Important Links

 

About Rick Gang

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Home CareRick Gang BA is a skilled home care professional with nearly 30 years of experience managing home care. As CEO and co-founder of Holistic HomeCare Associates, Rick has a deep understanding of the home care landscape. He and his team take great pride in ensuring that clients receive the very best home care experience through rigorous caregiver screening and matching and enhancing and simplifying the employment process.

 

May 13, 2024

Susan Ireland: The Journey From Boeing To Start-Up To Her Own Business (Episode # 476)

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Business

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Business

 

Susan Ireland spent 30 years in business operations leadership roles at The Boeing Company. She was on the original leadership team that built and established a new digital aviation business for Boeing Commercial Airplanes. After Boeing, Susan played a strategic role in a start-up company that developed, manufactured, and installed hydrogen systems on diesel engines.

Now, as co-founder of Seasons Leadership, a professional coaching and services business, she and her business partner, Debbie Collard, leverage and share the lessons they learned from both complex global organizations and small technology start-ups. Their objective is to make leadership excellence the worldwide standard.

Susan holds a Bachelor of Arts in Communications from the University of Washington and a Master of Science in Management from Antioch University. She is an alumna of the International Executive Programme at Insead University in France and the Executive Leadership Program at Seattle University.

Today Susan speaks with Dr. Karen about how to use business operations systems to manage your business, career progression for women in male-dominated fields, and how to use your values to take charge of your career.

Reach Susan Ireland at www.seasonsleadership.com

Listen to the podcast here

 

Susan Ireland: The Journey From Boeing To Start-Up To Her Own Business [Episode 476]

Susan Ireland spent 30 years in business operations leadership roles at The Boeing Company. She was on the original leadership team that built and established a new digital aviation business for Boeing Commercial Airplanes.

In this episode, I have a very special guest, someone whose backstory and experiences she has leveraged for what she does. Let me tell you about her because you can do the same thing. Susan Ireland is the Cofounder of Seasons Leadership, a professional coaching and consulting services business that she started with her business partner and colleague, Debbie Collard. Their objective is to make leadership excellence the worldwide standard.

Susan consults with leaders at all levels to enhance leadership and business acumen, encourage self-discovery, and turn challenges into positive results. Prior to her current role, Susan spent 30 years at The Boeing Company, holding a number of director-level business operations leadership roles. She also played a key role on the original leadership team that built and established a new digital aviation business for Boeing Commercial Airplanes.

At Boeing, Susan navigated and leveraged the complexities of large global organizations. Following her time with Boeing, Susan played a strategic role in a startup company that developed, manufactured, and installed hydrogen systems on diesel engines. There, she provided expertise in steering the design, implementation, and management of business processes. Her experiences at Boeing and the small entrepreneurial company give her the unique background to understand both large enterprises and small startup organizations.

Susan holds a Bachelor of Arts in Communications from the University of Washington and a Master of Science in Management from Antioch University. She is an alumna of the International Executive Program at INSEAD University in France and the Executive Leadership Program at Seattle University. In addition, she holds many coaching certifications, including the ICF Certified Professional Coach Credential. She is also a dynamic speaker and host of the Seasons Leadership Podcast.

When she’s not helping others along their journeys, Susan enjoys spending time with her family and traveling. Her personal values of wonder and awe have inspired her to see the world, including her longtime goal of living and working in Ireland for an extended period. Susan, welcome to the show. I’m so happy to have you here.

Thank you, Dr. Karen. It’s great to be here.

Getting The Idea To Start Seasons Leadership

Wonderful. You have such a rich background in history and I want people to know all about it. We’ll start with the present and what you’re doing. Tell us, how did you and your business partner, Debbie, get the idea to start Seasons Leadership?

Dr. Karen, it was spontaneous. I retired from Boeing in 2016. I knew at that time I was going to start my own coaching business because I love coaching and had already got my head around that that was what I was going to do. I was doing that. 1 year or 2 later, I noticed on LinkedIn that Debbie had retired and become a coach. Debbie and I worked together at Boeing but we hadn’t spoken since I left. I connected with her. We started talking about why she became a coach. It was very similar to why I did. She enjoyed working with people, supporting people, and helping other people achieve their dreams.

She had moved to Texas. I’m in Seattle but she was in Seattle for a visit. We got together. We started talking. It was exciting. We said, “We could do this and this.” We decided we wanted to share what we had learned over the years. She had a 30-plus-year background and I had a 30-year background. We said, “Let’s do it.” We both had a passion for the idea of what we knew and what we had learned. How can we share that with people who are in early, mid, and late careers to help them accelerate their progress and what they want to do? We learned by just going. We were living and learning at the same time. We wanted to give people a step up to help them.

I appreciate that because those of us who have gone through 30-plus years need to reach back, give back, and share what we’ve learned. That accelerates and elevates the leadership impact of other people. Thank you for doing that rather than retiring and moving off into the sunset without sharing all that wisdom and allowing that wisdom to go forward and benefit other people. That’s spectacular. I’m glad you decided to do that.

Creating A Course Amid The Pandemic

I know that you and Debbie started a course designed to capture all the things you learned from both of your careers. You started it at a difficult time at the beginning of the pandemic in 2020. What happened with that course? How did you need to change during the COVID time and even after to be successful and effective?

We didn’t plan on launching it during COVID. After our conversation when Debbie was in Seattle, we said, “Let’s put everything we know into a program,” and we did. The idea was to have people come together in a cohort throughout the year. We wanted it to be a year-long because we thought it took that long to integrate some of these learnings. We didn’t want a quick fix for people. We wanted something they could use, implement in their careers and lives, and see a difference.

We put it together and were working hard and fast to do this. We got a group together, all women at the time, for an in-person event on March 20th, 2020. I was calling Debbie as she was getting on a plane, saying, “I don’t know if you should come because I don’t know what’s happening.” In Seattle, we were the center of everything. It started here. She in Texas said, “I think it’ll be okay.” She had no idea about the different environments we were in.

We had a great first cohort. It was a weekend long. We were the only people in the hotel. The hotel was very generous. We had food and everything we needed. After that, as we all know, everything shut down. Debbie got back to Texas and then the planes stopped. We decided, “What are we going to do?” Like everybody in the world, we had to do that word that everybody did, which is pivot online. You have to do what you have to do. We put our things online and got our cohort together. Everybody stuck with us and we started doing Zoom. It worked out great.

We’ve completed that year thinking this is going to end soon and we’ll go back to our in-person program. We couldn’t so we did another year virtually. It was surprising. Other people experienced this as well. Our first cohort was generally around the Pacific Northwest because we were located in Seattle. We had a few people fly in for it but it was mostly that. When our second year came around, because we were all online, we had people from all over the world, which was fantastic.

Being a leader first requires who we are at our core, what our values are, why we do what we do, and staying grounded in those things because that's what shines through. Click To Tweet

It brings a whole new dimension to the leadership conversations we were having. That’s what happened there. We decided we were being limited because it was only Debbie and me. To do the cohort type of classes was taking up a lot of our energy and space so we decided to put that on hold. As a matter of fact, Dr. Karen, I don’t even think I told you about this. We are getting ready to launch an online version that is more self-paced than our program. We’re excited about that. You’re going to see that soon.

You did mention it. Like other business leaders, you have to innovate, change, grow, and create new versions of what you started. Many business leaders, when talking about a coaching or consulting practice, need to know how to do that because there’s always change going on in the work environment. It’s very dynamic. You and Debbie have lived it in your previous work lives and are also living it now. That’s very credible because you have fresh information about what it takes to change and be successful. That’s wonderful. I love that story about how you didn’t let that stop you. You kept going, made it work, and made it into an advantage with the international element.

One of the things we do, which is important to us and can be helpful to other people, to help us be more flexible is to keep going back to what our mission is. Our mission is to support leaders to become more excellent leaders. When you think about that, it doesn’t say how we do that. We have to keep looking for ways to meet people where they are and what they need. You have to be creative with that. Sometimes it’s in person. Sometimes it’s online. It’s important to us to support leaders. That’s why we keep going.

The Balance Of Being And Doing In Leadership

Phenomenal. I’m glad to hear that part of your story as well. You have some concepts that you work on within your business. One is about the whole notion of being and then there’s the whole notion of doing. Tell us a little bit about that. What is this being? What is this doing? How do you support leaders in both of those realms?

This is not a concept we came up with, being and doing. It can be a challenge, especially for people who are in the work environment leading others, because there’s so much pressure on us to perform and deliver results. That is focused on what we do. Being a leader first requires who we are at our core, what our values are, why we do what we do, and staying grounded in those things because that’s what shines through. The doing will come. The being is about being confident enough in yourself, to be yourself, speak your voice, and allow others space to speak their voice. It’s the foundation. We spend time on that foundation, who you are as a person and a leader. We then talk about how you do it.

I resonate with what you’re saying about being and doing. I don’t know if you know or remember Frances Hesselbein. She was a nonprofit leader who worked with Peter Drucker. They had the Leader to Leader Institute, which went through various name changes. She lived to be 107 years old. I worked with her years ago. She had this concept of being and doing, which she taught often with the military and at West Point. Being a former military officer, I’m familiar with that as well.

It’s crucial to start with the self. The book I wrote is called Lead Yourself First!. It’s all about understanding who you are because we are the instruments of our leadership. What we do comes out of who we are. It’s phenomenal that you are acknowledging that and doing that work with the people you’re consulting with as well. We are of the same mind when it comes to that.

No kidding, Dr. Karen. Coincidentally, I am diving deep into Frances Hesselbein because I’ve connected with Alan Mulally. He is a fan of hers and was a close friend. I am deep into that. It’s so interesting that you were connected to her as well.

We did some joint projects together for a number of years, first with Texaco and then when it merged into Chevron Texaco. That’s how I know her, through years of working together.

I love the synchronicities, connecting.

Understanding Business Operations Consulting And Its Role In Leadership Success

You just never know. You also, Susan, refer to your work as business operations consulting. That’s an important term and it’s different from what we often hear. What is business operations consulting? How important is it to leadership success?

That was my career at Boeing, and Debbie’s as well. In a big corporation, sometimes titles, roles, and all of that aren’t clear. What we mean by business operations is it’s the organization that is connecting the dots and all other functional organizations together. It describes the plan and puts it all together, the schedule and the processes the organization needs to run. It’s like running the organization on the inside. It’s the space between all the different functions, the connection of it.

Most often, what I have found is organizations, big and small, don’t know about this or don’t do it very well. They don’t know what is wrong with their organization. Why aren’t we working? Why aren’t we communicating? How come the left-hand doesn’t know what the right hand is doing? That’s what the business operations function is. It’s integrating it all together so everybody knows the plan that we’re on, how we’re doing on that plan, and who needs to do what and when to meet our goals.

When I hear you talk about this, Susan, I think a lot about the word alignment, making sure that all parts are aligned. The word systems also come to mind, having the right system so that all of this can be done. You address leadership and management systems. Say a little bit more about that. What are some of those pieces that people often forget?

When you have a leadership system, you can start at a high level by understanding who the leaders are, their roles, how they interact together, who is responsible for what, and how they agree to work. What are their operating principles? What are the behaviors they want to live by? What’s the system they will implement so that they all are working together? This takes time and dialogue between all the leaders. There’s no one system. I can’t say, “This is what everybody needs to do.” It’s not a cookie-cutter kind of a thing.

A management system is the operating rhythm. It's how you manage your business in an organized predictable way. Click To Tweet

You go in and work with the leaders. They participate as they develop their leadership system and operating principles. When you talk about a management system, that is the operating rhythm. It’s how you, in an organized and predictable way, manage your business. For example, we advocate having a BPR or Business Plan Review. This is something we got from Alan Mulally. Once a week, a business, a company, or an organization has a business plan review where the whole leadership team gets together. This is for big corporations or small businesses like Debbie and I. We do it every week.

You look at your plan and everybody has their part of the plan and they report. “This is how it’s going and where I need help. This is what’s going well,” that kind of thing. Everybody knows what’s happening in the business. It’s very transparent, from financials, human resources, engineering, operations, and supply chain. Everybody is reporting because everybody has an important piece of the business. You have that in a weekly rhythm. It can go fast. It sounds onerous.

When I first talked to people about this, they said, “You got to be crazy. I have no time for that.” Let me tell you, it can go pretty fast but you can get ahead of problems and tackle problems when you have a whole team working on it rather than just one person. Everything is in a system. You look at your finances, talent, and company regularly. Everything is in a rhythm and everybody knows what that rhythm is so they can prepare for it and it takes away the chaos that sometimes runs in the business it can have.

It’s like having the system in place in a rhythm so that what occurs on a regular basis, you’re not reinventing the wheel every week to deal with it. You already have the process in place to analyze and look at what you’re doing. People usually know these things are important and know what to do, yet at the same time, they often don’t do it. I heard you say one of the reasons they might not is they think it’s going to take longer than it does. They don’t understand that they either take a little bit of time and do it upfront or a lot of time on the back end because they didn’t do it. What else gets in people’s way? Why do they not do these things that they know are relevant?

One of the big things is they haven’t experienced it. They’ve only experienced chaos. That’s what their models are like. This is what it means to run a company. “I’m doing everything. I’m fighting fires. I’m the person in charge and I need to answer every question.” That is the way it is. You can get pretty far that way sometimes but that has a lot to do with luck. Putting a system in place feels constraining. Some people feel like, “I want to be free and do whatever I want to do.” When you have an organization that’s following you, it feels too chaotic to them. If they have a system, they know what’s happening. Another reason might be ego. “I know best so I’m going to do it.”

Lessons From Successful People At Boeing

That doesn’t always work. Let’s turn back the clock a little bit. I’m going to ask you some things about Boeing. You’ve worked with a lot of successful people there. Tell us a little bit about what you learned about successful people and how they operate.

I was super lucky. Working at Boeing was a great career. The people there were so dedicated. I believe they were the smartest people in the world. If I had a question like, “How does that airplane fly? I was not an engineer. What about that part? What does that part do?” There was always somebody very generous with their time and expertise to explain it to me. It was great in all functions, which was wonderful. It was amazing to be around people who were the best of the best.

What I learned from that is those people who had the most impact on me were very generous with their time, advice, and ideas. What I learned from them is to allow space for other people to learn. When I started, I was a communications major and went into industrial engineering. I didn’t even know what that was at the time but they put you in, gave you a job, and trained you how to do it. I found it interesting. I looked to other people to learn more. A big one is to share what you know with others around you.

Leave space for learning. Creating a culture of learning is a key to success in business if people focus on that. What other lessons did you learn from Boeing and being there? What else did you learn that you’re even taking with you and using?

One of the positive things is that you always have to keep learning. I came from a communication degree and my job wasn’t in communications. My job moved into business operations. There are ways to learn, get competent, and get good at what you do but you have to work at it. It doesn’t come out of the blue naturally. If it’s important to you, do the work, go to school, get mentors, practice, and ask for assignments that are stretch assignments where you have to push yourself. You will learn but it’s up to you to do that work. Nobody can do that for you.

That’s important about putting yourself in places where you can learn what’s next. Something else you said that I loved is your background in communication. My background is in psychology. We can apply what we’ve learned in those fields to so many different settings. What setting doesn’t need communication, or in my case, an understanding of people and how they operate? We can apply that not just in one space but in multiple spaces. It becomes a gift or a real ability that is flexible in a lot of senses.

That is exactly right. People are kaleidoscopes of skills, experiences, ideas, and thoughts. The more we can bring that to what we’re doing, the more rich and valuable our contributions will be.

Leaving Boeing: The Courage To Transition Into New Opportunities

What prompted you to leave Boeing at the time that you did? How did you even have the courage to make that step? Often, people stay someplace because it’s too difficult to think about moving and doing something different.

That is true. It started with a class I took. It was an extra elective class when I was getting my Master’s and it was in coaching, which I had never heard of before. I thought this was interesting. I coached people I worked with and loved working with people. I took it and liked it. The professor said, “You can do this as a career.” I thought, “What do you mean? I don’t even know what that means.” She said, “People will pay you for this.” I said, “I don’t know about that.” I pushed it off to the side but there was a seed in there that I thought, “Maybe someday I’ll look at this.”

That professor was great. As part of that class, we did a values exercise. I had done many value exercises throughout my career at Boeing because they had training. I went to training and different things. We were always doing this value exercise. I could do it pretty fast. I’d check the box and say, “I know my values.” It’s true, they were my values but I didn’t put very much thought into it. She kept saying, “Do it again.” I said, “What do you mean?” She said, “I don’t think you’re digging deep enough.” I did do it. Instead of an hour, it took me a couple of weeks, maybe a month, to do it.

You always have to keep learning. If it’s important to you, do the work.

Values exercises are all over the web and they’re all about the same. You start with words and then pick the words that resonate with you. My words were safety, security, family, and contribution. Those are good. Those are my values. I started to realize why those were my values. I was a single parent for most of my career. Safety and security made sense because I needed enough money and security for my family. Family was my priority and contribution was my work. They all played together and made sense to me.

As I was going through this exercise, I realized safety and security are still there. It’s not gone. However, the priority has changed because my kids are older. I’ve worked at Boeing for all these years and I have positions of responsibility. I’m feeling pretty secure. My risk factor is way better than it was when I first started at Boeing. I thought, “Maybe my priorities have changed.” Not that my family isn’t my priority, but where am I spending my attention and focus?

The contribution was still there. I said, “What is it that lights my fire and gets me going?” I was thinking about this and came up with wonder and awe. I knew that was it. When I was a little girl, what were the things that I used to dream about? I wanted to be an astronaut, travel the world, and do things like that. I thought, “I do. I still am that person and I want that. I have space in my life to do that.” I still have my responsibilities but I have more space to pay attention to that.

From then on, I started making my decisions with that in mind. If I had a new job, I thought, “Would this give me wonder and awe?” For me, that means, is it something new? Am I going to be learning something? Is it a great project? If the answer was yes, I took it. This is maybe a long way to get to why I decided to leave Boeing when I did. I started thinking about where I was in life.

Unfortunately, my son-in-law passed away from leukemia. It brought into clear focus that life is short in many ways. I realized I was in a position where I could leave and try something else that would give me wonder and awe. It was a little bit scary but I felt I was in a position where I could do it. Why not? The question was, what would give me wonder and awe? That was it. I leaped and that’s where it was.

That’s a great story and example of how we can live our lives by our values and also how those values can shift in priority over time. When I think about safety and security, it almost feels like the opposite of wonder and awe. At the same time, you already built the foundation of safety and security. That was taken care of, which gave you the margin and opportunity to pursue this other piece. It has been a part of you since childhood. Often, people don’t get to go back to those childhood dreams and live them out. Good for you that you did the exercise longer, got to wonder and awe, and you’re living some of that. You and I are talking to each other, and you are in Ireland.

I am. Remember when I was talking about leadership and management systems, the BPR, and the regular operating rhythm? I apply that to business. I did it at Boeing and I’ve done it in consulting. It works. What I didn’t talk about is that I do that with my life and it works. I define my values and what I want to do in the future. I think about that on a regular basis. I have an operating rhythm and I put these goals out there. I put my system in place to achieve those goals. I don’t do it as rigorously as I would in business. I give myself some slack if I don’t do things on time. I allow changes but the whole process and mindset of thinking of our life or projects like this puts in place mechanisms to make sure they happen.

Key Lessons From Working With Smaller Entrepreneurial Businesses

You’re talking about deciding what you want to do and accomplish for various values-based reasons. What I’ve discovered is that the how will come to you as you’re pursuing the what. That’s what you’re describing. That’s very powerful. I’ve also found that business tools often work very well when personalized. I’m glad you circled back to say that because it’s relevant. Thank you. You also had startup experience and worked with a smaller entrepreneurial company. Let’s talk about that a little bit. What did you learn from that experience? Tell us a little bit about that business.

That was fun. Hytec Power. It was truly a startup. Not very many people and everybody was doing everything. When I came on board, I came from my business operations experience and putting the processes together. I found myself doing HR functions and everything business-wise. I wasn’t doing any engineering or manufacturing but putting the process together so the business itself could have an operating rhythm, leadership system, and management system.

What I found is that in a startup, things move awfully fast. Having that foundation that I had worked well because I didn’t have to learn it. I was putting it together and working with the leaders there at the time. They were all on board to be able to do this because they were trying to get more established and systematized to deliver their product. The quickness is something to learn and be more flexible.

In a big corporation like Boeing, you have processes and you’ve got to follow them. In a small startup, knowing the intent of the processes and then being able to flex and still achieve the intent is important. First, you learn the rules and then how to break the rules. That’s where I was in the startup. That was good. The other thing is there’s no security in startups.

You might not get paid. You need to deliver. Not everything works out. You don’t have the backup or deep pockets that you do in a larger, more established corporation. You have to be more willing to accept those risks. I was in a good position since I had retired from Boeing that I was able to take those risks. I realized that not everybody can.

That’s important what you’re saying, knowing that it fits in with your life at that time and that you can manage the ups and downs and the roller coaster experience. We also know that a lot of startups and entrepreneurial businesses fail. What’s your sense about why that happens? What are some of the hazards that get in their way that cause them to fail?

The one startup I was with did fail. It’s probably as many reasons as there are startups out there. It could be the product wasn’t ready and you don’t have enough money to push it through to the end. Money is a big deal. It could be that you don’t have the expertise that you need. I wish I knew all the answers but there is no one great answer. The leaders in those positions have a huge responsibility to the people who are investing in them and the people who are working for them to be as transparent as possible and know when to call it and when to keep going.

That timing is not always obvious or clear to make those decisions. Sometimes, people call it too soon or they stay too long, and then the losses are greater. They weren’t going to be effective anyway because of other parts of the system. There’s a lot you learn in this faster-paced environment where you have to be much more agile. Talk a little bit about those lessons and how you’re bringing those forward as well. You’re fortunate to have both sides of the spectrum, big business and also entrepreneurial small business.

Sometimes, we can see something in another person that they can't see for themselves. Click To Tweet

One of the lessons that I learned there for startups is to have a diverse set of, I’m going to call them, board of advisors. It’s not necessarily a formal board of directors or anything like that but a board of advisors. Diversity is important because it’s people who have different experiences and perspectives, not just people who tell you what they think you want to hear. That would be the best thing, and then to have them be able to tell you as the leader or the group of leaders where you can do better.

That’s important because it’s a recognition of the fact that no one person has all the skills needed to run a business. If you’re bringing this diverse board around you and you’re willing to listen to the advisory board, the willingness to listen is huge. You can learn what you don’t know. You can avoid some unnecessary mistakes and get faster to where you need to go. That’s a great lesson you learned from the entrepreneurial small business.

It’s hard, though. The thing that gets people into startups is that they have this great idea and they’re good at something about that, either creating it or whatever it is. The problem is that you need much more than that idea to make it a reality. It’s hard to let go, being the person, expert, and founder, to be able to broaden your perspective and call more people in.

Navigating Male-Dominated Fields In Leadership And Business

You’re right. That’s a hazard of it. The kind of people who start and find things don’t easily let the pieces go, even though, at times, you need to. That’s huge what you’re saying. Susan, both of these experiences, the startup experience and the Boeing experience, occurred in what I would refer to as male-dominated fields. Talk a little bit about that. What was it like for you as a woman to work in these spaces? What did you experience? What did you learn from that?

Oftentimes, especially when I started in the late 1980s, I was the only woman in the room. Oftentimes, I could see people being promoted a lot quicker and further than I was, which was disappointing. I’m hoping it’s better. I’m not sure if it is but I’m hoping it is. What did I learn? I don’t know that I learned this by doing it. I learned this thinking about it. What would I do differently?

This is part of the reason why I’m a coach. I did not advocate for myself. I went with the flow. I was good at and still am good at reading a room and knowing, “If I want this, I need to do this.” I’m juggling other people’s needs and wants to get ahead. Looking back, I could have been a bigger advocate and taken more risks but I didn’t. I was a single parent for most of the time. Safety and security were top of my mind.

I had this notion that I didn’t want to get fired. I was afraid I was going to get fired. It’s a crazy notion. I was never going to get fired. I was a great employee. People wanted me to work in their groups. I contributed and provided a lot of value. Nobody ever suggested I was going to get fired. I had it in my mind that I wasn’t good enough because I wasn’t an engineer or in manufacturing. I was a communications major. Earlier in this show, I said I was just a communications major. I still do it.

I could have taken my career more into my own hands and got training earlier than I did. I waited. Boeing had a training program and everything but you had to be a certain level before you could take certain classes and that kind of thing, which is great. It’s a big corporation. That’s fine. They have to have their own program. It doesn’t mean I have to stick with it. That’s where I would have done things differently.

I heard a lot of things there that women who may be reading this show can take away. One is to advocate for yourself. Include yourself in the group that needs to be developed in service. It’s not just thinking about others, which you do naturally. Put yourself on that list. “What do I need next?” Take the risk to sometimes do it earlier or in a different rhythm than what the company might do on their own so you can take charge of your career in a lot of ways. I hear a little about balancing out the need for safety and security in terms of risk-taking and being willing to get out front a little earlier or sooner. What else would you advise women to think about based on your experience that we haven’t said yet?

I would say get a coach or somebody to talk to. It doesn’t have to be a paid coach but you can get a mentor. You can do it with your colleagues. Push each other. Sometimes, we can see something in another person that they can’t see for themselves. Tell them. Be open when your friends tell you, “I see something special in you. You do this well. Do more of it.” Support each other and lift each other up. That’s important. Some of the things are we don’t even know what’s possible. That’s why talking to others can help us. It was somebody else who suggested I get into management. I didn’t think about it at first.

It’s good to have an outside perspective, for sure. People will see the gifts in us that we sometimes ignore because it’s just, “That’s just us. That’s nothing special,” and we forget. For example, in these high-tech environments, your communications background is needed because that’s not usually what tech people are good at.

You’re exactly right. We need everybody. My role in integrating and aligning all the different functions is vital for the success of a project. It’s about seeing the value in what we do ourselves. The other thing I would say is, “That is what I would fall into. I was just a communications major.” Just because I do, say, and think that sometimes, I don’t let myself off the hook. I still have to step up, perform, show up, and be a leader. I’m not perfect.

I love that. Accept your imperfections because you’re still making a great contribution. That’s the bottom line.

Of course, we are. Nobody’s perfect. In spite of everything, still do what you need to do.

Leadership Challenges In Today’s Business World

You are working with a number of people and you’ve seen clients while looking at the business optics of today and into the future. What are some of the challenges that people are facing most in the world regarding leadership or business operations?

For leadership, people are tired and burnt out. I hear it every single day. They’re trying their best. They’re tired and burnt out. The thing I think people can do, and this is so hard, is take care of themselves. It’s so important. We de-prioritize ourselves so much. Everybody does it, especially women. Everybody comes first. Who are we when we are burnt out and tired? We’re cranky and short. We don’t make good decisions. We hurt relationships. We’re not good leaders.

Leadership is not a positional title. We are all leaders at some point in our lives. Click To Tweet

We might even jeopardize the people we think we’re helping. I think about that airplane example. When you’re with someone else who needs help, you have to put your oxygen mask on first. If you don’t, you die and they die too.

It’s exactly true. The great leaders I know, and I’m very blessed to know quite a few, do this well. It’s amazing. You think, “How can you do that?” They say, “I just do it. It’s important.” It’s a lesson in leadership to set those boundaries for yourself and take it. When we do that, other people respect them.

Seasons Leadership Podcast: What Listeners Can Expect

They see a model and an example of how to succeed. If they don’t see that, they don’t know what’s possible. They’re on the treadmill and can’t get off either. We certainly have to model that as well. I want to ask you about your podcast, Seasons Leadership. Tell us about that. Who’s on it? Who should listen? What will they gain from listening?

Thank you very much, Dr. Karen. Seasons Leadership is a podcast Debbie and I have done for years. We call ourselves accidental podcasters because we got into it through somebody else. We started having fun and kept doing it. We’re still learning but it’s for anybody who is a leader. We believe we are all leaders at some point in our lives. It’s not a positional title but we’re leaders for our families, groups, and communities.

What we do is talk about leadership excellence and what that looks like. We have different guests from different fields and perspectives. A leader is not the same. There are as many leader examples as there are people who are leaders. We want to show people that you don’t have to be a cookie-cutter mold to be a leader. You can be who you are. We’ve got plenty of examples of that.

I’ll direct people to check out Seasons Leadership and tap into some of the leadership excellence that we’re talking about. Susan, how can people reach you and get a hold of you?

One of the best places is through our website, which is SeasonsLeadership.com, or through our Patreon site. If you look at Patreon, look at Seasons Leadership and that comes up. Our podcast is on Spotify, Apple, and YouTube. We’re also on LinkedIn, too.

Words Of Wisdom For Corporate Leaders

They can look you up through your website, on LinkedIn, and through the podcast hosting channels. They can access the podcast there as well. Susan, you’ve shared a lot of deep wisdom with the community already that comes from big business and small business as well. What additional words of wisdom do you want to leave for my community of corporate business executives and leaders?

I appreciate what leaders are doing. We need excellent leaders because they will change the world for the better. If leaders can lead with humility, love, and service, the world will be better.

Amen to that part. Humility, love, and service. I’m a proponent of all three of those. Thank you so much, Susan, for being with me. I appreciate it, and for sharing your love, humility, and service even with the community.

Thank you.

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As we close out our episode, I’d like to share a Bible verse that comes from Proverbs 18:15, which says, “The heart of the prudent acquires knowledge, and the ear of the wise seeks knowledge.” Everything we’ve been talking about in this episode is about how to get additional knowledge and also wisdom, which is that knowledge applied, and to go outside of yourself sometimes to get it, whether it be your board of advisors, a coach, a mentor, a consultant that you might bring in, or people on your team. We are doing this work together, collaboratively, and in co-creation. All the best to you as you pursue excellence in leadership. Thanks for being here. We’ll see you next time.

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Spirit Wings Kids Foundation: Transforming Lives In Uganda

I want to share some important insights with you about Spirit Wings Kids Foundation, a 501(c)(3) organization that’s doing wonders across the globe, especially in Uganda. I have with me Donna Johnson, the Founder of Spirit Wings Kids and a member of the board. She’s going to tell us about the permaculture farm they started. Donna, tell us all about it.

Thank you, Dr. Karen. For decades, we’ve been supporting the Orphanage and Family Network in Uganda. In 2018, my son was a permaculturist. We had acres that we dedicated to his planting. It was amazing. He also taught them how to do permaculture. It’s flourishing. During the pandemic, it saved lives. Two hundred and three families were fed during the pandemic. It’s such a miracle that God called us to plant that garden at the time that we did.

Thank you so much for your work in Uganda. A couple of other things I want people to know. A permaculture farm is self-contained in many ways, depending on how they’re growing the crops. You don’t have to use pest control. You don’t need fertilizer. It’s a very sustainable way to provide food for the community. That’s a blessing. If you want to be part of this wonderful work, 100% of all of your donations go to the people in Uganda to help feed them and their families. Go to SWKids.Foundation and give. Make a difference in the world. Thank you for doing so.

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I want to tell you a little bit about Spirit Wings Kids Foundation, a 501(c)(3) nonprofit organization that provides profound services for orphans, widows, and families across the globe in many ways, especially in the country of Uganda. I’m speaking with Donna Johnson, who is the Founder of Spirit Wings Kids and also a board member. Donna, tell us about some examples of the profound work you’re doing in Uganda.

Thank you, Dr. Karen. We were there and it was incredible. It’s more than an orphanage. We have a soccer academy that keeps the boys off the street. We have a widow’s program that matches them with children. It’s a thriving network of entrepreneurs. It’s been such a meaningful blessing to see the work we’re doing there.

Leaders can lead with humility, love, and service, and the world will be better. Click To Tweet

What I love about what you said is you’re talking about their whole lives. You’re creating families between the widows and the children. You’re also making sure they have recreation and something to do with the soccer academy. You’re looking at the job situation and the entrepreneurial aspect. As a businesswoman yourself who’s very successful, you’re right in line with being able to make that difference. Thank you so much for the difference you’re making. I’m inviting everyone who’s reading to go to SWKids.Foundation and donate. A hundred percent of everything you donate goes to those people who are in need and who are receiving those services. Thank you so much for donating. Donna, thank you for this ministry.

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Victorious Family: Reaching Millions And Transforming Families

I’m here with Terence Chatmon, who is the President and CEO of Victorious Family and also the author of Do Your Children Believe?. Victorious Family has a goal of reaching 9.2 million families by 2030. Terence, tell us, how far along are you on that goal?

We’re very excited. We reached 133,800 families. We’re right around the 400,000 family mark toward our 9.2 million goal in the second year.

That is very exciting news. I know there are many new initiatives helping you to reach even more families. What’s new in the ministry?

What’s exciting is that on December 7th, 2023, we had a national newspaper cover, Victorious Family, that went throughout the country. That exposed us to over 30 million families in the US. From that, we’ve had a great deal of responses. One of those is a new partnership we’re forming with Hampton University to come alongside them and work in eight counties in the Hampton Roads area. We’re really excited about that. Millions of families will be exposed to what it looks like to have a family transformation taking place in your home.

That’s phenomenal. How can people reach you and your weekly resource that you have as well?

They can reach us at VictoriousFamily.org. Our resources are there. We’re excited because we have a brand new resource that came out. It’s our weekly rhythms guide. It gives parents and individuals a day-to-day rhythm in how they might walk in Christ. We encourage them to get a copy of our weekly rhythms guide for parents and individuals.

Thank you so much, Terence. I’m so glad that you’re here with me. Audience, please go to VictoriousFamily.org, donate to the ministry, get the weekly rhythms guide, and see what else is new in the ministry. See you next time.

 

Important Links

 

About Susan Ireland

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | BusinessPCC, MSM, Tilt 365

Susan Ireland has deep experience in the aerospace industry and business operations. As an ICF-certified professional coach, Susan works with executives, entrepreneurs and leaders at all levels to enhance leadership and business acumen, encourage self-discovery and turn challenges into positive results. Her thought-provoking and creative approach inspires enduring, transformative change.

 

April 22, 2024

Dr. Randy Ross: How to Create a Remarkable Life and Business [Episode 473]

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Remarkable

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Remarkable

 

Dr. Randy Ross is the CEO of Remarkable and a bestselling author of multiple books, including “Remarkable!,” “Roadmap to Remarkable!,” “Relationomics,” “Fireproof Happiness,” and his latest book entitled, “Make Life Good.”

Working with brands like Delta, Berkshire Hathaway Home Services, GE Appliances, McDonald’s, Panasonic, Cox Communications, Keller Williams, Compass Group, Chick-fil-A, and the Intercontinental Hotel Group, he has inspired and enabled countless people to find new passion and purpose in their work, to work better together in teams, and have greater influence and impact.

Dr. Ross, a former Chief People Officer says, when people like what they do, they do it better. Today, he speaks with Dr. Karen about how to live a “conspicuously extraordinary” life, how to create a Remarkable corporate culture, the connection between employee experience and customer experience, the role of hope in creating a happy culture and profitable business, the four maxims of value creation, and more. Listen for practical wisdom you can apply in your business today.

Reach Dr. Randy Ross at www.drRandyRoss.com; rr@drRandyRoss.com

Listen to the podcast here

 

Dr. Randy Ross: How to Create a Remarkable Life and Business [Episode 473]

We are talking about how to create a remarkable life and business. A remarkable life goes beyond world-class service to make a profound difference in people’s lives. When you live a remarkable life, you are conspicuously extraordinary. How do you create such a life? Our special guest knows what it takes and also knows the benefits of living a remarkable life.

Dr. Randy Ross is the CEO of Remarkable and a bestselling author of multiple books, including Remarkable!, Roadmap to Remarkable, Relationomics, Fireproof Happiness, and his latest book entitled Make Life Good. Working with brands like Delta, Berkshire Hathaway HomeServices, GE Appliances, McDonald’s, Panasonic, Cox Communications, Keller Williams, Compass Group, Chick-fil-A, and the international InterContinental Hotel Group, he has inspired and enabled countless people to find new passion and purpose in their work, to work better together in teams and have greater influence and impact.

Dr. Ross, a former chief people officer, says, “When people like what they do, they do it better. When people like those, they do it with, they work better together. When they like the impact they are having, they find meaning and fulfillment in what they do.” Dr. Ross helps them find what they like while building healthier relationships and pursuing a passion beyond self. A messenger of practical wisdom and needed hope. Dr. Ross untangles the biggest challenges facing today’s business leaders, tomorrow’s workforce, and the future marketplace. He lives with his wife, LuAnne, and four children in Atlanta, Georgia. Welcome, Dr. Randy, to the show.

Thank you. It is a pleasure to be with you and thank you so much for your time.

Understanding The Concept Of Being Remarkable

It’s a pleasure to be with you as well. I want to hear about this remarkable life and I know that my community would love to hear about it too. First off, what is the definition of Remarkable and how did you conceive that concept?

That’s a word that’s near and dear to my heart. It’s the name of our company for one, and it’s also the name of the book as you alluded to earlier, but remarkable for me means that you live life and you do business in such a way that you blow people away. You go the second mile, you deliver world-class service, you provide the unexpected, and you mark people’s lives for good, even if just for a moment to such a degree that when they leave your presence, they have this irrepressible desire to talk about and the good that you brought into their life.

When people are remarking about you, then you indeed have become remarkable. That’s what businesses strive to do. You’ve heard the term raving fans. Remarkable is the same thing. Interesting. Robert Stephens the Founder of Geek Squad, several years ago in an Inc. Magazine article was quoted as having said this. He said, “Advertising is a tax you pay for being unremarkable,” and I like that because if you think about it makes perfect sense. The best form of advertising is word of mouth. When you leave an indelible impression, when you mark someone’s life for good to such a degree that they can’t help but go out and tell other people about it, then you become remarkable.

Overcoming Barriers To Achieving Remarkability In Business

I would imagine that most businesses would love to be remarkable. Let me ask this, what are some of the barriers that stand in the way of businesses achieving this remarkable state where others remark about them? There must be some barriers that prevent people from getting there, otherwise we’d all be there.

Let me give you a definition of what we consider to be a remarkable culture, and then we can talk about culture for a little while if you’d like, but culture happens wherever people get together. It doesn’t matter whether it’s in your business or whether it’s in the church, synagogue, or mosque where you attend worship. It doesn’t matter if it’s in the philanthropic organization where you volunteer your time or the gym where you go to workout.

Everywhere people get together, there’s a culture. We define a remarkable culture as a place where people believe the best in each other, they want the best for each other, and so therefore they expect the best from each other. I like that three-pong trilogy because the first talks about trust, the second talks about connection and compassion, and the third talks about accountability.

You are talking about barriers to creating that organizational culture, or think about it this way. You have a culture in your home. When there’s no trust, what happens to relationships? They fall apart because where trust is low, resistance is high. It’s very difficult to make forward progress or bring about change. The second thing is compassion and connection, which are essential for team dynamics, collaboration, and wanting the best for each other.

The third one is accountability. We have to call the best out of each other, which is about healthy coaching within organizations, and mentorship. The things that are barriers are lack of mentorship, lack of accountability, no connection and compassion, and low levels of trust. Those are all barriers that impede being able to create this remarkable culture where people thrive in a relationally rich environment.

I love those three items. Would you state those one more time?

It’s what we call the Remarkable Cultural Trilogy, where people believe the best in one another, they want the best for one another, and so therefore they expect the best from one another.

Role Of Values, Beliefs, And Behaviors In Corporate Culture

When you are talking about corporate culture, which is the ether in which everyone lives in the organization, tell us a little bit about the role of values, beliefs, and behavior as part of that culture.

A remarkable culture is a place where people believe the best in each other. They want the best for each other and expect the best from each other. Click To Tweet

You almost gave the exact definition that we use for culture because culture is talked about quite frequently. Everybody is beginning to understand now that healthy cultures create happiness, health, and productivity. They lead to the longevity of the tenure of their team members. Everybody is beginning to talk a lot about culture, but how we define culture is different.

We like to define culture as the collective expression of the values, beliefs, and behaviors that individuals bring to the endeavor. It’s not about their behavior, which is a big part. Some people say tongue in cheek that culture is how we play in the sandbox together, or it’s how things are done around here. It does speak a lot to behaviors, but underneath every behavior is a belief system.

It’s the way that you perceive the world. It’s the way that you see yourself. It’s the way that you see yourself interacting in your world, but beneath that fundamentally and foundationally behind the belief system is a value construct. The value construct plays into your personal beliefs, which could be faith. A big part of that is your personal faith. A big part of that is your worldview.

A big part of it is both the aspirational, the inspirational part of what you want to become, but also reflective of who you naturally are. That all creates that value construct that we as individuals hold to be near and dear. This will be fun to talk about. There’s a whole philosophy called axiology. Axiology and theology are kissing cousins because axiology posits this belief that in the universe there’s infinite good to infinite bad. Axiology is the study of good. It’s trying to define and measure good in the world, but at its very core, it’s about creating movements of good.

The way axiology defines good is to say axiologically good is having been designed for a purpose. You fulfill the purpose for which you are designed. Now in theology, we would call that sanctification, but in philosophy we call that axiology, fulfilling your purpose. A lot of what we do is bring principles of axiology into the corporate realm.

Challenges In Company Values And Behavior

If a company is struggling and they are having challenges and difficulties, and maybe their culture is not quite on point, what are some of the issues that you might diagnose there? What’s going on with values, beliefs, behavior, or that focus on the ultimate good? What might be standing in the way?

Honestly, a lot of times in corporate circles, there’s a tremendous amount of toxic behavior. We see this in a lot of organizations. It doesn’t matter whether it’s a nonprofit organization or a large multinational corporation, but sometimes even in church life, we see this, where people are about self-promotion and self-protection.

It’s all about trying to push or promote an agenda as opposed to trying to create a movement of good that’s beneficial for everybody concerned. That’s one of the things that a lot of organizations struggle with. It is to create a relationally rich environment where people can flourish. You said at the top of the show describing our work. It’s so true that happy people do good work. They do. Happy people do their work better. When you enjoy doing the work with the people that you do it with, you are more productive because you may be able to go faster alone, but you can go farther together.

Creating a relationally rich environment where people can thrive, they can collaborate, bring creativity, sharpen each other, and encourage each other, that’s what we are trying to create within corporate life. All of those are elements that can be addressed with applied axiology, the principles that can help an organization move things in a positive direction. We want to eliminate the negative or toxic behavior, and then we want to equip leaders to be strong in being able to create an environment where people are inspired to bring the best of who they are to work every day.

I know that this is much easier said than done. I have seen a lot of companies and cultures where the toxic behavior is going on, the self-promotion and the self-protection that you talked about, where it’s difficult for them to even imagine creating an agenda together that’s a good direction or a good agenda or something positive in its focus because there’s not the trust that’s there very often. When you think about ways to intervene when the culture’s already toxic, how do you help to move people who are very entrenched where they are?

One of the first things you have to do is you have to create what we call value-centricity. Don’t go look that up because that’s a word that we made up. That’s one of the prerogatives of being an author. You can make things up, but value-centricity means that the values within the organization are all aligned. First, an organization has to decide who they are, what they stand for, and what they want to accomplish. That’s what we call our vision, our values, and our mission statement, but then people who choose to be a part of that organization, their values have to align with the values of the organization. When they do, then they can create value centricity, which is an alignment of values, creating a circuit through which energy can flow to light up the world and do good.

The first thing that has to happen is there has to be an alignment of values. My personal values have to match the values of the organization. If not, then it’s not going to be too terribly long until I’m going to be experiencing cognitive dissonance. In other words, they are going to be expecting me to do things that I don’t morally or ethically feel like I should do, or they are going to be requiring things of me that go against the grain of my personal commitment and value construct.

That’s when organizations have a hard time coalescing because the values of the individuals are not shared by the organization, and vice versa. When we are all on the same page, we all have a common vision, we all have a common commitment on how we are going to get there, and we are not going to compromise our values. We know what our values are.

By that, they are not subtle plaques in the lobby, but everybody has embraced them, they have embodied them, and they imbue them, and all three of those are important that they have to personally own them, they have to manifest them, and they also have to be evangelists for them. When that takes place, then what happens is that culture becomes magnetic. It both attracts the right people and begins to repel the wrong people.

The challenge for most organizations is they don’t have values that are strong enough to be repulsive. An organization that has a culture worth its salt, its values, should be so strong that it repels people who don’t align with those values. The problem with most organizations is they are so intent on filling a seat with the most talented or most competent person, and the thing that they overlook is, does this person shares the values that we possess as an organization because culture is nothing less than the character of the organization? That’s very critical because then you begin to realize that every addition to the team is either going to codify a great culture or they are going to compromise our culture. You can’t afford to have your culture compromised by people coming into the organization who don’t share your values.

Happy people do good work. When you truly enjoy working with the people you are with, you become more productive. Click To Tweet

This is such an important conversation that we are having. I see this every day. What you are talking about is the impact on organizational culture by people who may be the wrong fit. What’s fascinating to me is that even though a culture may be strong and you would think it would repel the wrong people, sometimes people are in there and they have their own reasons for not wanting to leave. Very often the organization itself, the top leadership, is not as willing to get rid of people they need to get rid of because they are never going to share the values of the corporation. It’s always going to be a friction point, and they are always going to have somebody working against them in the organization, no matter how talented that person may be. Speak a little bit about those issues.

You are right. You do see this quite frequently. Unfortunately, in a lot of corporate situations where we reward the wrong behavior, you will get more of what you reward. To your point, I have worked with a lot of organizations who may have an extremely talented team member, let’s say, a great salesperson who brings in a tremendous amount of revenue into the life of the organization, but at the very same time, he or she behaves in such a way that it demoralizes other team members.

Maybe they are in sales and they are bringing in a lot of volume in terms of closed deals, but the pressure that they are putting on the ops team, the people who have to come behind and deliver the service that’s been promised, may be devastating them with expectations that are unrealistic or poor relational activity. I see a lot of times when organizations are afraid to step up and intervene in situations like that and go, “That doesn’t align with our values. That behavior either needs to change or you need to shift out of the organization.”

Unfortunately, that doesn’t happen. What happens over the long haul is it may serve the organization in the short run, but they compromise what they could have had in the long run, and they exchange a short-term benefit, money through closed deals, for the long-term loss of morale, or other people exiting the organization because they have gotten burned, discouraged, or disillusioned because no one will step up and address the bad behavior. It’s all this matter of interchange between whether we are willing to take a short-term loss for a long-term gain, or do we want the short-term gain, not realizing what the long-term loss will be.

That’s a tension particularly in publicly traded organizations because there’s this dynamic tension when you have to have quarterly returns where “Who do we serve first? Do we serve our shareholders who are looking to get a benefit from their investment, or do we take care of our stakeholders first?” Our stakeholders, our employees, our supply chain, and our vendors. In other words, that whole ecosystem that provides our service or our product.

I have seen time and time again, decisions made in corporate life where the shareholders are put first at the expense of the stakeholders. That may drive a great quarterly return, but in the long run, it’s damaging for the organization. We have to get back to putting our people first and making sure that the employee experience is robust and that it’s dynamic, and then we create a place where people love to come to work.

They wake up in the morning and they don’t have the attitude, “I have to go to work,” but they want to go to work, and then that’s when great things begin to happen in organizational life. In the long run, if the shareholder is patient, it’s much better for them as well. They may not see the immediate return, but the long-term return can be 10, 20, or 30 times what it would have been had they settled for the short term.

Connection Between Employee And Customer Experience

This is hugely relevant and very important to talk about. What seems like a short-term cost is less a cost than it is an investment in the future. When you think about it that way, and you are investing the resources for a larger return on the back end is what you are referring to. People have to think about it that way, look more holistically, not at this moment only, and then in essence, you are selling the company off and it could be a whole lot more. You mentioned something else that I want you to comment on and double down on a little bit. You were talking about the employee experience and we know that you know that there’s a connection between the employee experience and also the customer experience and what happens. Talk about that and why it’s important for companies to double down on that.

There’s no question that the customer experience is going to be a direct reflection of the employee experience. The question is, if we want to have a stellar customer experience, how do we make the employee experience better? It all gets back to this idea of putting your people before profit. A lot of organizations are still struggling with that idea. They want to do what’s going to drive results. They want to do what’s going to drive more money to the bottom line, but they don’t think about the fact that without your people, nothing is going to happen. If we don’t take care of our people in the right way, then sooner or later the business is going to suffer. That can take on a myriad of different forms.

We have one organization that we have done work with. The one that you may be familiar with, it’s a little chicken sandwich shop in our backyard here in Atlanta, Georgia. It’s called Chick-fil-A, and they have done arguably a phenomenal job when it comes to creating a culture about taking care of people because they put making a difference above making a dollar.

Here’s the point. It started with the Founder, Truett Cathy, way back in 1946. This is interesting information for those who want to see the business case for it. In 2022, Chick-fil-A was about ready to break through the $19 billion mark, $18.8 billion in gross revenue. That was more revenue than their top five competitors combined, more than Popeyes, Cane’s Chicken, Zaxby’s, and Wingstop combined. Here’s what’s fascinating. They generated more gross revenue than their top five competitors with almost a third of the number of retail outlets. Their five competitors had 10,600 outlets, while Chick-fil-A had under 3,000. Think about that. Chick-fil-A does several things to take care of their people if you know much about them. Number one, they give them a day off. They give them Sunday off.

They are not even open on Sundays. They are working one less day.

Arguably, in the quick service restaurant space, that’s one of the busiest days of the week for most organizations, but they said, “No. Our values dictate that we are going to be closed one day a week.” Part of that was a commitment to faith. Part of that is a commitment to their people. They said, “We are going to be closed.”

I can’t even begin to tell you how many people-centric programs Chick-fil-A has. This says it all. Their motto, their mission statement are very simple, and it’s this, “To be the world’s most caring company.” Now, what does that have to do with chicken sales? Nothing, but it’s about taking care of people, and you see this in their Red Couch commercials because the Red Couch commercials are about acts of kindness. How do we take care of our people, not just internally, but externally as well? That’s the whole focus.

The point is that when organizations deeply invest in taking care of their people, their people appreciate that. Their people feel affirmed, acknowledged, and respected. They in turn bring the best of who they are to the equation, and then they provide the same stellar service to the customer base that they have received as the employee, and it makes perfect sense, but why do so many organizations fail to recognize that simple idea that simply taking care of your people is the best thing that you can do to drive business. It seems like common sense, but unfortunately, it’s not common practice.

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Remarkable
Make Life Good: A Soul-Stirring Parable About What Really Matters

One of the things that you were talking about, they sometimes think that there is no connection between creating the most caring company in the world or the planet, and the results of the business. When in fact, your results do depend on that. You get the best results by caring for your people. A lot of businesses don’t believe that. They don’t know that and they haven’t seen it because they haven’t tried it. Here’s a business that doesn’t even work on Sundays, the busiest day in the fast food industry, and yet they are outpacing their nearest five competitors. That says something about the value of caring for people, and so we have to talk about it differently. We have to connect those two. It does make a difference. They are deeply connected.

A lot of organizations strive to be the best. Here’s a great question. A friend of mine by the name of Jeff Henderson has an organization called The FOR Company. He wrote a book titled FOR, and he made this challenge. He says, “There are a lot of organizations that try to be the best in the world, but we need to be the best for the world.” There’s a big difference between the two.

The way that we like to say it in our organization is there are two kinds of organizations. There are organizations that use people to grow the business, and there are a lot of organizations that do that, but the best organizations in the world use the business to grow the people who then grow the business. When your focus is on using the business to grow the people, helping the people aspire, helping the people attain their goals, dreams, hopes, and aspirations, equipping them to become leaders worth following, and providing for them the resources they need to excel, not just at work, but at home as well.

When you have that focus on helping people grow, then the dividends are hard to describe because they are exponential. Because you’ve marked their life for good, they then want to turn around and mark other people’s lives for good, and that’s the whole idea of creating a movement of good, which brings us back to the principles of axiology.

Four Maxims Of Value Creation In Business

I think that the work that the employees then do is done with much greater ease. It’s not work. It comes naturally. It springs out of what’s been invested in them, and therefore they naturally show that to the customers and also their fellow employees that the other people they are working with inside the organization as well. I know there’s a concept that’s related to this that you talk about, which is this whole notion of value creation. You have four maxims value creation, creativity, positivity, sustainability, and responsibility. Tell us how this ties into what we have been talking about so far.

Those four maxims are at the very heart of axiology. Those are the principles that we help organizations not only begin to understand but be able to put into practice to create and crystallize a very compelling culture. The first one that you mentioned, the maximum of creativity simply says this, we are all designed to create value in life, which means that we feel good when we do good. That’s the way that God made us. He created us to give back to the world, not just to be consumers, but to be creators of good. That’s where it all begins, and then the question tied to that is, do you create on a daily basis more value than you take? In other words, do you bring more to the table for others than you expect others to give you in return?

There are two types of people in the world. There are value creators and their value extractors. A value creator lives by what I call an abundance mentality, and they say, “If we all bring more to the table than we take away, then at the end of the day, there will be a surplus on the table that can be shared by everybody who helped to create that value, and that’s a win for everybody.”

On the other hand, there are value extractors, and we all have had experience with value extractors. Some people are very myopic. It’s all about them, “What’s in it for me?” They live by a scarcity mentality. They believe, “There’s not enough to go around in the world, so therefore, I have to get to the table to get as much for myself as I possibly can,” and often that’s with blatant disregard for anybody else but the challenge is if everybody has the attitude of being a value extractor, it won’t be too long until there’s nothing left on the table. When there’s nothing left on the table, go home.

This whole idea of do you bring more to the table than you take away, that’s the principle of creativity, the maxim of creativity. The more value you create, the more invaluable you become. I don’t care if that’s in my organizational life or personal life. The same thing applies to my wife and our relationship at home.

My wife has what I call an emotional piggy bank. If I make more deposits into her emotional piggy bank than I make withdrawals, if I’m more interested in her good than my own good, if I’m bringing more to her than I’m expecting from her, if I’m striving to make her world better where she can thrive, then her emotional piggy bank is full and life is good. If I’m making more demands on her than I’m giving to her, if I expect more from her than I’m creating for her, I’m going to drain that reservoir pretty quickly. When I do, mama ain’t happy, and if mama ain’t happy, ain’t nobody happy.

There’s nothing else to draw out of the bank either.

She’s depleted, and our relationship is bankrupt. The same thing happens personally, and it can happen professionally as well because we have to consciously keep our hand on the helm of culture, and we do that by value creation because we are going to have a culture. Anywhere people get together, you are going to have a culture. The question will be by design, meaning you give a thoughtful reflection and intentionality, move it in a constructive way, or are you going to have it by default? You are not thinking about it and one day you wake up and you don’t like it. You often hear couples talking about, “I don’t know, we drifted apart.” That’s a culture by default because you didn’t focus on making it better.

The first and most important is the maxim of creativity, and then the second one is positivity. Positivity says, do you leave a positive wake in the world? It’s a great question. Do you leave a positive? All of us sometimes move through life in such a way that we don’t slow down long enough to smell our own exhaust, but we leave a ripple impact on the shore, and we need to know what that is. We need to stop and think about whether we are leaving a positive wake in all that we do.

The third is sustainability, which simply says to continuously create value, and leverage your passion and your strengths to solve problems. I love this one because there’s a lot of talk in our world about passion. There’s a lot of talk in our world about strengths, but the key is we have to leverage both of those to solve problems. The bigger problem you solve, the more value you create, the more value you create, the more invaluable you become.

The last one is the principle or the maxim of responsibility, which simply says to have the biggest impact, determine what those elements are over which you do have control because there are a lot of elements over which you don’t have control, and apply your energy to move those forward in a positive direction. Take responsibility for those things that you can change and move in a positive way. There are so many more nuances to that and how we apply that across the board and organizational life, but that’s the essence, and that’s what we unpack in the book Remarkable!.

The customer experience is a direct reflection of employee experience. Click To Tweet

That sounds phenomenal and wonderful information for people to absorb and apply. What is the connection between what we are talking about now, this value creation process and people living for the purpose for which they are created, and also the impact that they are having in the company? There’s some connection between all of those. How do you see those going together?

They are intricately intertwined because passion comes as a result of pursuing your purpose in life, and purpose in life is exactly what we are talking about. Everyone’s purpose in life is the same or should be the same, and that’s to bring value to other people. The scripture is clear, “God so loved the world that he gave.” God was a giver. To be a part of his greater purpose, we are givers as well as we reflect his likeness to the world.

As we create good for others, that’s what brings meaning, fulfillment, and joy to life. From a psychological standpoint, people are depressed when they are anxious. It’s all because their focus is on themselves. They have turned internally and they are concerned about what’s going to happen with me, what’s going to happen to me, why is this happening against me? Their focus is on trying to get through that particular circumstance but it’s all myopically driven.

We know psychologically the antidote to depression and anxiety is to turn your focus outward, either through appreciation for others or in helping others, but put your focus on helping other people and it will begin to eliminate the anxiety, the stress, and the depression as you focus on doing good for others. It’s profound, and then when you talk about organizationally. When an organization is on a mission together, they don’t have a mission, they are on a mission together. That’s where the real cohesiveness is. The team dynamics begin to gel, and you can begin to move things forward at lightning speed sometimes because you’ve got this value-centricity that we are talking about.

Fulfilling Your Purpose In The Marketplace

Let me ask you a more personal question. How did you come to do this work that you are doing in the marketplace? How are you fulfilling your purpose and your unique design in living like this?

I appreciate you asking the question. For me, this is so much fun because I look at the research that’s available especially from organizations like Gallup on employee engagement, and you would know that less than a third of the American workforce is what Gallup describes as actively engaged. Meaning that they bring passion, enthusiasm, and excitement to the work experience.

Think about that. Only a third of the American workforce. Pragmatically, that translates into $1.9 trillion of lost opportunity costs. That’s the economic impact, but let’s talk about the emotional impact. People don’t like what they do. For a long time, I have sat back and I have said, “That has to change. The most time that any of us spend is in our work, and if we don’t enjoy our work, then what’s life about?” For me, the passion is to be able to go in and help individuals and organizations begin to understand life is too short not to enjoy what you are doing.

Where this came from or the genesis of all of it was that I spent the first almost two decades of my career in the not-for-profit space. I worked with some phenomenal organizations that did great, good in the community and had a high impact on making life better for a lot of people, but I learned through that how you motivate volunteers. In a nonprofit, it’s driven by voluntary time, energy, and resources.

The only way that you can create a movement among volunteers is to tap into their passion to have a cause, purpose, or mission that they believe in, and then honor and recognize them and fuel their energy by appreciation, and this rally cry to do something worthwhile. Take that. I took those lessons learned in the space of philanthropy and moved those over into the for-profit space. It’s the same because people are not primarily driven by financial gain. They are not.

If they are paid a fair wage in a fair market for fair work, that’s great, but what drives people, what people want to be a part of is a mission that’s larger than themselves, and they want to do it with people they enjoy doing it with and beyond that, they want to have fun doing what they are doing because they feel like they are making a difference in the world.

By taking those ideas, concepts, and principles from the not-for-profit world, and translating them over into the for-profit space, the results are amazing. Think about it from the standpoint of a leader. The greatest resource that you have is the untapped laden energy that lies within the margins of life, the discretionary effort that your people have that you’ve not yet tapped into.

If you could get that 30% or 33% that are actively engaged, if you could get that number up to 40%, 45%, or 50%, the impact on the organization would be extraordinary, and that’s what we are talking about. We are talking about creating a culture that’s inspirational to tap into that discretionary effort in the margins of life.

Connection Between Hope And Happiness At Work

It is true that in the nonprofit sector, they are very tuned into what they believe in terms of the mission that they are going after, why they exist, and who it is that they intend to impact on the back end of what they are set up to do. It’s great to bring that same spirit to the for-profit world as well. I find that there’s a lot of cross-pollination that can happen in both directions for different purposes, for both what the nonprofits can learn from the for-profit and vice versa. Let me ask this. We haven’t used these words exactly, although when people are fulfilled at work, there’s this happiness component that’s a part of it, and there’s hope that is a very important concept for you. How are those two connected, hope and happiness?

I wrote a book during COVID, entitled Fireproof Happiness. A friend of mine challenged me to write it because we looked at what was taking place in the world around us with COVID and all the challenges and the anxiety. He said, “You need to write a book on hope that will give people an optimistic view.” I said, “That’s, that’s interesting,” and so I took up the challenge.

My audience predominantly, while I do enjoy speaking for not-for-profit, and particularly in the church realm, the vast majority of the work I do is in Corporate America, Fortune 100 and Fortune 500 companies. I can’t always lead with chapter and verse. I wanted to write a book on hope that was not heavily faith-based because I knew that would be something my audience in the corporate world may not immediately embrace.

People are not primarily driven by financial gain. What people want to be a part of is a mission larger than themselves. Click To Tweet

I wanted to take it from a scientific standpoint, and I did a great amount of research. I gathered over 250 scientifically validated peer-reviewed research papers on the power of the efficacy of hope. I synthesized it, crystallized it, and put it in a form that everyone can pick up, read, easily understand, and apply. The link between hope and happiness is irrefutable. Everybody in the world is searching for happiness, but very few people attain it or know how to attain it, and the secret element is hope.

You have to first of all understand what hope is. You have to define it properly, then you have to know how to pursue it, and it’s not what most people think, and that’s what I write about in Fireproof Happiness. Let’s define hope. Hope is a dynamic motivational system that’s tied to inspirational goal setting. Happiness does not come in attaining the goal that you desire. Happiness comes in the challenge of the pursuit.

That is interesting because John Templeton, a wise man, once said, “Happiness pursues eludes, but happiness gives returns.” What he was saying is that everything good in life that you want, you can’t get by saying there’s a goal and trying to attain it. It comes by creating value for other people. In other words, I’m the happiest as a husband when my wife is happy. I’m the happiest as a father and as a parent when my kids are happy. I’m the happiest as a team leader when my teams are happy. Therefore, happiness comes by providing those things that create an atmosphere of happiness for others, which comes full circle back to what we were talking about before.

Maybe you’ve heard the statement before, “Hope is not a strategy.” Everybody has heard that in corporate circles, but I would suggest that hope is the best strategy if you understand what hope is. If you are pursuing any endeavor and the people who are involved in that endeavor are hopeless about it, it’s never going to become a reality. Hope is your best strategy and hope is the basis for happiness, but it’s also the basis for health, productivity, and longevity. We go into great detail pulling that apart, unpacking it, and talking about it as we deconstruct hope and then put hope back together again.

I know that you and I both have a deep love and respect for Viktor Frankl who certainly is one of the luminaries out there on this whole notion of hope. Maybe say a word or two about that.

Viktor Frankl is the author of a book that is a classic called Man’s Search for Meaning. He was an Austrian neuroscientist, a psychiatrist, and a philosopher who was a Jewish taking prisoner and a Nazi prisoner of war camp. All of his worldly possessions were taken away. All of his family members were exterminated or executed in the Nazi gas chambers, and it was a horrific period of time for him as he endured four different concentration camps, but he came out on the other side of that. He wrote a book called Man’s Search for Meaning. It talks about the eternal struggle, about the common thread in humanity, which is suffering, that all of us have disappointment, disillusionment, dreams that are dashed, loved ones that are lost, and challenges in life that are difficult to face. That’s the common bond that ties us all together in humanity.

He talks about the importance of both being able to have the hope to persevere in the end while combining it with the discipline to embrace the difficult truth of the reality of your situation. He writes this masterful piece and essentially says, “Everything in life can be stripped away from you except for one thing, and that one thing is your choice.”

The power to choose your attitude. The power to choose how you’ll respond to life circumstances. The power to choose how you’ll respond even to those who perpetrate the greatest atrocities that mankind has ever seen against you. It’s a great story. It’s a great book. It’s a great lesson in life when we are down, we are depressed, and we wonder why is this happening. It’s good to learn lessons from other people who’ve walked roads that are even more challenging than our own.

I believe that his philosophy is exactly how I would say that my African-descent ancestors got through slavery. They had to think every day about the choices that they could make, which would seem from the outside to be very few, and yet every minute, they are making a choice. You could do this or you could do that, and those choices have different consequences.

Just knowing that even in a small way, you have some agency, makes a difference in terms of the outcomes because you can make the choice for hope and to see optimism on the other side of the fence, which brings me to the next thing I want to say and ask you about. We have been talking about hope and there are other words like optimism. There are other words like positivity. We mentioned that. I know that each one is a little bit different. Maybe unpack that for us a little bit too.

I love the idea of positivity. There’s a great amount of research coming out of The School of Positive Psychology, Dr. Martin Seligman, and others. Valuable work. I am a big believer in positivity, but positivity serves as the foundation of hope. Positivity alone will not get you through the most challenging issues of life, but it forms the foundation upon which you can then build the skyscraper of hope. After positivity, the next thing we call buoyancy belief is responsibility, and then there’s agility and then there’s reality, and all of those are buoyancy beliefs of hope. It begins with positivity, but hope brings more to the equation than just mere positivity.

That’s awesome because, in other words, you are saying you need all of those building blocks, not just one of them. If you apply that to what Viktor Frankl was doing, how did those other pieces look in his world? How did you see him having something that was beyond positivity?

The first point, the buoyancy belief of positivity says, “I believe that tomorrow can be brighter than today no matter how dark today may be.” The second buoyancy belief we talked about is responsibility, which says, “I’m not a victim of circumstance. I have a say in how my life unfolds. There may be a thousand things over which I don’t have control. I don’t have control over the weather, I don’t have control over the economy. I don’t have control over what might happen to me. I don’t even have control over other people, but I do have control over my own internal response. I do have control over my attitude, and so that’s where responsibility comes in.”

The third principle is agility. Agility says, “There’s not one single way for me to get to any desired destination. If one way is blocked, I can work to remove the blockage or I can choose an alternate route, and, if necessary, I can even choose a different destination. I have the freedom to demonstrate agility and I can morph, change, and be creative to face whatever life throws my way.”

Lastly, your reality. You have to embrace your reality, which simply says that I need to combine my perseverance and the belief that I will be able to persevere and come through victorious on the other side with the discipline of accepting reality no matter how harsh it may be. When you have positivity, responsibility, agility, and reality all together, that forms the foundation for what we call the core of buoyancy beliefs that will keep your head above water when the storm surge rises.

Joy is the emotional response of hope. Peace is the emotional response of faith. Love is the expression of both. Click To Tweet

Make Life Good: A Book On Legacy And Purpose

Thank you for breaking it down with that example because it makes it more tangible and more visible in a lot of ways. I appreciate you taking the time to do that. I know you’ve got your latest book, which is Make Life Good. Tell us a little bit more about what that book is about and what its connection to legacy.

Make Life Good is the one I have enjoyed writing the most. All of my books I have thoroughly enjoyed and hope that they are beneficial to the audience that receives them, but the full title of this book is You’ve Made a Good Living, Now Make Life Good. Make Life Good is about, beyond making money and taking care of your own, how you turn around and give back to the world. That happiness does not come from titles and trinkets that we attain from the world, but it’s in what we bring to the world. It’s about what we do for others that they are incapable of doing for themselves. It’s about altering our lifestyle so that we can alter the lives of others.

It’s about doing for one what you wish you could do for everyone and thereby changing the whole world for that someone and maybe in the process changing your whole world too. It’s about generosity, legacy, and philanthropy. I wrote the book twofold to encourage corporate responsibility, but then also I wrote it so that it would be a tool that nonprofit groups could use to inspire their donor base to do more than give their money, more than their treasures, but give their time and their talent as well.

It’s a fun narrative. It’s a parable of sorts that talks about this man in midlife who sees a lot of what he’s pursued in life, the futility of it all. He’s beginning to ask the question, there has to be more to life than dying in a lake house. There has to be more to life than taking care of my own, and he’s challenged with a simple question. The question comes to him by a very unexpected character. It’s a homeless person on the street who comes up to him and says, “Why do you do what you do?” He goes, “You mean what do I do?”

He goes, “No. What you do is not as important as why you do it. Why do you do what you do?” It brings us all the way back around to the purpose that we have talked about in our conversation. Finding your purpose in life is what fuels happiness. It’s what creates movements of good. It’s what brings value to the workforce. It’s what ties people together with common values and a purposeful mission. It’s at the heart of everything we teach and do.

You have brought it full circle in terms of the new book that’s coming out and it gives people a bit of something to think about when we have a lot of Baby Boomers who are retiring right now and we have a lot of other people who are mid-career and thinking about what’s the legacy they want to leave and are the financial results enough. Usually, there’s something else they want to make a mark on on this earth and this gives them an opportunity to think about what that is. How can people get a hold of you? How can they reach you? How can they get your books? How can they book you for keynote speeches or anything else they want to connect with you about?

I appreciate you asking that. Our books are available wherever fine books are sold. You can get them on Amazon, Books-A-Million, and Barnes & Noble. They are all available there. As far as reaching me personally, our website is Dr. Randy Ross. If you want to reach me personally, it’s very simple, rr@drRandyRoss.com. I would love to assist or complement any leadership development initiatives that organizations may have or help them apply these principles to move their culture in a more positive affirmative direction.

Words Of Wisdom For Corporate Business Leaders

They can have results all the way around, not just on one end. What additional words of wisdom do you want to leave for my community of corporate executive business leaders?

In the front of Fireproof Happiness, there’s a trilogy statement that maybe would be a great thing to leave your readers with. It goes like this, “Joy is the emotional response of hope. Peace is the emotional response of faith, and love is the expression of them both.” Loving people, taking care of people, putting people first in organizational life. It’s what we started off talking about when we were talking about culture, and now we have concluded in talking about hope. The power of hope is that it’s the foundational fundamental building block for happiness, health, productivity, and longevity. If we can build resilient teams that understand the power of hope, then business and life will be much better.

Amen to that. I can see it already. What you said about business and life, every principle that you’ve talked about is relevant beyond business as well. If we live like this, we will have better lives. Thank you so much for being here and sharing your wisdom with the audience.

My pleasure. It’s great hanging out with you and having this conversation, and I want to thank you again for your time.

You are welcome. We are going to close the show with a verse, Proverbs 16:16. It says, “How much better to get wisdom than gold and to get understanding is to be chosen rather than silver?” We have learned from Dr. Randy that those building blocks of wisdom and understanding as he’s unpacked them in the package of hope that if we have that, that’s what generates the gold that lasts in all different directions in our lives. If you just get the gold without the wisdom and the understanding, you’ll probably lose on all fronts. Win today. Go for wisdom, go for understanding, spread hope, and add value to others in your life and your workplace. We’ll see you next time.

I’m here to celebrate the work of the Bible League, which is a global ministry that provides Bibles and ministry study materials, and through activities like Project Philip also teaches and trains local people and how to share the word of God. The President and CEO of the Bible League, Jos Snoep is with me to share a little bit more about what the Bible League is doing.

The beauty of the local church is that it is the body of Christ and it is the Holy Spirit that is calling the local church to be engaged in the Great Commission. As Bible League, we come alongside those local pastors. I met a pastor, his name is Rolando, in the Amazon, and he has this great vision to reach 200 communities with the word of God. We were able to come alongside them and help them with bibles and resources.

Thank you so much, Jos. We are all partners together. You and the Bible League are the hands and feet to the local people on the ground, and there are partners and donors out there who can be hands and feet to you as you also share with others. Those of you who want to be part of this ministry and I invite you to be a part of it, I’m a part of it, go to Bible League. See more about the ministry and see how you can participate and donate.

 

Important Links

 

About Dr. Randy Ross

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Remarkable

Randy is Anchored by Hope and the belief that tomorrow can hold bigger and brighter possibilities than today. Most importantly, he’s a messenger of practical wisdom to help untangle the biggest challenges facing today’s business leader, tomorrow’s workforce and the future marketplace. He engages audiences worldwide, creating value for leaders and teams alike. His keynotes and workshops resonate with transformational truths that inspire elevated performance.

In 2008, Randy founded Remarkable! – a consulting and advisory firm specializing in team development and organizational health. Spending time in both the for-profit and not-for-profit worlds, Randy has traveled throughout the United States and internationally as a speaker, consultant and coach, building teams and developing leaders. A compelling communicator, Randy has the keen sensitivity to speak to the heart of leaders and inspires elevated performance among teams. Randy’s unique understanding of employee engagement allows him to offer practical solutions for increasing both the morale and performance of your teams.

A graduate of Baylor University, Randy also holds two advanced degrees from Southwestern. Randy is the co-author of Remarkable!, a leadership parable that illustrates the power of applied axiology to guide organizations toward the creation of a more compelling and collaborative culture, based upon Value Creation. Randy’s latest book, Relationomics: Business Powered by Relationships, provides powerful insights and practical principles to create relationally rich environments.

Before founding Remarkable!, Randy led several not-for-profit entities in Texas and Florida and served as VP of Recruiting for a large regional mortgage corporation, based in Atlanta. Later, he became the Chief People Officer of North American Automotive Group. He and his wife, LuAnne have four children and live in Atlanta, Georgia.

 

April 8, 2024

Neal Frick, CEO of CyberCore Technologies: The ROI for Empathy in Corporate Businesses [Episode 471]

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Empathy

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Empathy

 

Neal Frick, the CEO of CyberCore Technologies, a government contractor that specializes in secure IT infrastructure and supply chain management, leads his company with empathy and compassion. Neal’s business results include restructuring and reducing overhead by 2.5 million, tripling headcount and revenue within 2 years, and reducing attrition from 35% to 8% within 12 months.

The author of the book, “The E Suite: Empathetic Leadership for the Next Generation of Executives,” with co-author Tina Kuhn, Neal grounds his approach to leadership in the power of empathy and investment in people, a methodology he learned from his father who is a general contractor in the insulating business. With previous corporate and government contracting roles, Neal has seen empathy leadership produce successful and profitable businesses in other sectors. His father’s leadership instilled a lifelong conviction that investing in people leads to inevitable profits.

Today Neal speaks with Dr. Karen about employee hiring and retention, responsible downsizing, leading millennials and Gen Z, the role of diversity for business success and innovation, and how to protect yourself in a cyber and AI environment.

With insights sharpened in the crucible of personal experience and professional success, Neal is on a mission to build a community of empathetic leaders.

Reach Neal Frick at theesuite.com

Listen to the podcast here

 

Neal Frick, CEO of CyberCore Technologies: The ROI for Empathy in Corporate Businesses [Episode 471]

What if there is a profitable return on empathy in the corporate work environment? My guest will share his insights on how a culture of compassion enhances the bottom line, the value of creating a diverse executive team, and how to unlock millennial magic to attract bright young minds who will drive the future. Neal Frick is the CEO of CyberCore Technologies, a cybersecurity company that specializes in secure supply chain management. He has also held other corporate and leadership positions in retail business and government contracting.

Neal’s business results include restructuring and reducing overhead by 2.5 million, tripling headcount and revenue within two years, and reducing attrition from 35% to 8% within 12 months. The author of the book, The E-Suite, Empathetic Leadership for the New Generation of Executives. Neal grounds his approach to leadership in the power of empathy and investment in people. His father modeled this ethos when he took personal responsibility for an employee grappling with drug addiction, paying for the employee’s rehab and welcoming him back to work once sober.

His father’s actions deeply impacted Neal, instilling a lifelong conviction about the inherent value of people over profits and the understanding that investing in people leads to inevitable profits. With insights sharpened in the crucible of personal experience and professional success, Neal is on a mission to build a community of empathetic leaders. Welcome Neal to the show.

Thank you so much, Dr. Karen. I appreciate you having me on.

Neal Frick’s Father As A Model Of Empathy In Leadership

I am delighted to have you on. I love what you’re doing in terms of empathy in the workplace. It fits with my notion of positive leadership in the workplace as well. You and I really share something in common or on a similar page in that respect. I want to jump right in, Neal, and just start asking you about this backstory with your father, because he was your number one role model for empathy in the workplace. Tell us a little bit about your father’s business and a little bit more about what he did for that employee who was struggling with drug addiction.

Certainly. My father is an insulator, a general contractor and started his own business, very small, him and a few other guys. One of those employees of his over the course of their working together, developed a drug addiction and was having some pretty significant personal issues after going through a divorce. My father really valued this individual and not just his work, but also just him as a person. From a very early age, I saw what it was like when a boss takes a genuine interest at an employee and helps them through a difficult time. It would have been very easy for him to just say, “Thank you so much for your work, but this is no longer working, and move on.” Instead, he modeled a very different approach.

What ultimately happened to that employee that he helped in the workplace?

They are still working together 25 years later.

What a blessing. That’s a great testimony of the value of the empathetic approach. What other examples did you see from your father in his business? What else does he do to show empathy in the workplace where you saw that modeled for you?

I think he has a very community-centric approach to his organization. He decided to stay small, partially because he wanted to spend more time with his family. He didn’t want to get out over his skis, but partially also because I think he really appreciated the personal touch that he was able to have, not just with his team members, but also with his customers. He knows each and every one of the people that he contracts for very well and typically very closely. They were in and out of our home when I was a child. He became friends with a number of them. His approach, I found after I got into a more traditional business setting myself, was not the typical approach, and was somewhat surprised by that. I think that is how he really modeled that for me when I was younger.

How Neal Applies His Father’s Leadership Lessons Today

Let’s talk about that a little bit. How you’ve taken what you learned from your father and taking it to the next level. Talk about how your father’s example impacts, how you lead today. What are you doing as a result of seeing what he did and how have you extended it?

I think I have tried my best to live up to the example that he set in that there is serious opportunities within business, especially within the United States, to help high performers continue to be high performers. Everyone goes through significant personal issues. Not one of us has not been impacted by something terrible especially after coming out of this pandemic and seeing what terrible situations people have gone through and the impact it’s had on their work life. We let people struggle when we could extend a hand in help. I think that is something that we miss a trick on and something I try within reason to do when I am leading an organization or leading a team.

It’s challenging, I’m sure, because sometimes it may not always work out in the way that you hope it would work out. Say a little bit about that, because there are some people who are wondering is this empathy thing really profitable. Is it the way to go? To what extent do maybe some employees exploit the system rather than benefit from the empathy?

I think it’s important to define empathy in a business setting and really empathy is about understanding another person’s emotional state and contextualizing that to make decisions. It’s not sympathy and it’s not niceness. It is another avenue of information for you to gather before you make it informed decision. It can be misapplied.

Empathy is about understanding another person's emotional state and contextualizing that to make decisions. It's not sympathy and niceness. Click To Tweet

What I find that nice bosses tend to misapply empathy because niceness comes from a desire to avoid conflict and make everybody like you, whereas empathy comes from a desire to understand what someone’s going through and then see if there is a reasonable way to accommodate them and make their situation better. Where I think people get that negative impression of empathetic leadership is that they see it misapplied and they see people use it to give people who are acting poorly another chance and another chance. That’s really not what it’s about.

Say a little bit more about that, about not giving another chance, another chance. How do you determine when to use empathy in a certain situation? Maybe when you’ve extended enough and it’s time to do something else. That’s a tough call for a lot of business leaders. How do you know?

It’s a bit of a gut check, I’ll give you an example. I had a high performer, someone who was incredible, did wonderful things for the organization from a revenue standpoint but ultimately was incredibly disruptive to the culture within the organization. He was going through a very tough personal time. He had a lot of demons that he was fighting. I let that go on for too long, one, because of my natural inclination to try to help a top performer continue to perform, and two, because we had built a very strong friendship. What I found was that my sympathy for him and my kindness were overriding what I knew I needed to do, which was to find an exit for him from the organization.

Empathy gave me knowledge of what he was going through, but it also gave me information about what his actions were doing to the rest of the organization. The niceness, the sympathy is what overcame that and said, “That’s not as important, and I’m going to make sure that he continues to perform well.” From my perspective, empathy is contextual. How you apply it is you have to look holistically at your organization and make sure that everyone is driving in the same direction and you’re not allowing one person to override what is fair to others.

It sounds like you’re making some decisions that have to do with the climate of the company in general. In other words, he was a person who was performing well in terms of the business metrics, however culturally they were doing some things that didn’t fit. It sounds like there are multiple buckets you have to evaluate to determine is retention the best choice in this case or are there some other options that maybe I need to consider. Maybe help us with that a little bit. When might you decide that retaining the employee is really not in the best interest of the company or other people in the company and that perhaps even with empathy in place, the better choice and decision is to help them exit, as you were saying?

I think it comes down to whether or not the individual is willing to make the changes that they need to make to offset the challenging situation. If they are causing cultural issues within an organization because they are not getting along with their peers or they’re overly aggressive in their salesmanship, if they’re willing to have a conversation around it, if they’re willing to be led and to be mentored, then I think if they’re a top performer, you owe it to them to give them an opportunity. You also need to rigidly bound that with performance metrics. If things do not improve within a certain period of time, action needs to be taken.

In the specific case that I mentioned before, I failed, frankly, in setting those performance metrics. Had I, from the beginning, used my understanding of his emotional situation through that empathetic leadership to craft a performance improvement plan that included those cultural touch points that I needed him to hit, perhaps it would have had a better outcome. I think termination and moving someone out of an organization is really your last, hopefully, your last solution. Realistically, some organizations just don’t work for certain people. Sometimes people reach the end of their lifespan within an org and everyone needs to accept that and gracefully move through it.

Recognizing And Investing In Salvageable Employees

Wonderful. I think a lot of executives out there hearing this is like, “We agree with what you’re talking about. That’s probably what we would do too.” I think the flip side and maybe some of what you’re talking about is that there are people who can be salvaged and in a lot of organizations, those people would be thrown out to pasture, so to speak, maybe prematurely. Talk a little bit about how do you tell when maybe salvaging a person is the better way to go. What are the signs that you look for to determine when to make that investment?

I find that when performance starts to drop from someone who has historically been a strong performer, or even not necessarily the strongest, but a consistent performer, and there are no changes in tools in the environmental situation within the organization and it tends to be an issue of morale or an issue of personal challenges.

What we tend to do as leaders sometimes is come into that situation with preconceptions about what the issue is. We may think it is someone who is just skating. They’re not as interested in performing anymore. We may think that their personal situation is overwhelming their professional situation and make judgments. I would recommend to leaders going in with a more open attitude and fostering an environment where people feel comfortable about mental health issues, family issues, and situations that they have going on because we all go through them.

Have a human-to-human conversation around, “What do you need to be successful here?” We’ve noticed that things aren’t going as well. If your personal situation has changed, is there something that we can do? Offer more flexibility, and change your hours. More than not, people want to be successful and they want help to be successful. If we offer that, we can salvage those people rather than pushing them out the door.

I love that because when you think about it, I mean, human resources are very valuable and it’s like, I know this is going to be a weird analogy, but let’s say you could even have an older car. Like I love older cars that you want to preserve. You could throw it out the pasture if you want to, or you could take good care of it. You can get it repaired and keep for a long time and it can still be of great service.

Sometimes we’re in a throwaway culture that doesn’t think about how can something be salvaged and utilized still, even though it may be older or it may have issues. It can still be of good service. What you’re saying is it’s almost like recycling or it’s like in that vein, how can we still get value here and build the person up to at the same time is what I hear you talking about.

I think it builds loyalty. I think it builds trust in the organization. People talk a lot about the great resignation post-COVID. They talk a lot about how the younger generation doesn’t have the same loyalty to organizations now. A lot of the reason that they don’t is because organizations don’t have the same loyalty to them. As you said, we have a throwaway culture now. If something isn’t working, we don’t expend the energy to fix it. We just say, “We’re going to get something new.”

When it comes to people, if someone wants to be successful and they have the aptitude, that is all a good leader needs. If you can take someone and give them the hard skills, you can take someone and teach them what they need. You can mentor them, you can refine their communication style, but you cannot create ambition within a person. If you have someone with good raw materials that’s not even empathetic leadership. It’s just common sense. You want to try to foster and give them an environment in which they can thrive because it helps the bottom line in the organization.

You can take someone and teach them what they need, but you cannot create ambition within a person. Click To Tweet

Here’s something here that makes me think about the partnership between the leader and the employee. In this sense, the employee is bringing some skills and abilities, obviously, as you’re saying, they learn on the job as well, they can be taught some things. However, there’s that motivation part where you said most people want to do well, they want to do a good job. The people you’re investing in this way, they at least have that as the core or the nucleus of their motivation. You can build around it is what I’m hearing you say. This empathy thing, it works especially if people have some internal motivation and they’re willing to do their part of whatever the fix is to get to a different place.

It is certainly a two-way street. People do have to realize that they have an obligation to themselves to better themselves, to seek out mentorship, and to grow. Not everyone is cut out for a traditional business role. That’s fine. It takes all kinds but for those who are interested and who are willing to put in that work and are willing to have those conversations around what they need without fear, which usually takes an environment where they can feel that way.

They are the ones who you want to reinvest in and make sure that you’re growing because they’re going to be the ones that will stay with your organization the longest and be the most successful. The organization I’m running now, CyberCore, we have great success with an internship program that has taken people from helping out in the IT room all the way through into software and systems engineering, where in ten years they’ve completely changed the trajectory of their career and we’ve created a program to do so. Those kinds of things are what make companies successful these days.

CyberCore’s Mission And Client Services

I love the fact that you are sharing ways that you’re building into people. You’re talking about CyberCore. Let’s deviate just a little bit. We want to talk about CyberCore for a minute and then I want to come back to some of the people things. What does your company do? Who are your clients in the sense of who do you help? How do you serve them? Tell us a little bit about cyber security.

CyberCore is a government contractor. Our primary customer is the intelligence community of the United States. A lot of the three-letter agencies. We do cyber security, infrastructure security, and supply chain security for those customers. Essentially purchasing, safeguarding the IT infrastructure, the systems that do some really cool and interesting things in the national interest safeguarding our nation’s security.

AI Challenges In Cybersecurity And Practical Cybersecurity Tips

When we think about cyber security, one of the big issues nowadays is this whole thing about artificial intelligence, AI. Recently in the news, there have been some videos that came out that were fake and that were false and given a message that those real individuals would not have wanted to put out there. Talk to us a little bit about what some of the challenges are that are new or front and center in cyberspace particularly as it relates to AI.

I think that the internet is a wonderful thing, but it’s also somewhat of a dangerous thing. Our adversaries overseas, people who want to do harm to the U.S. and really in any country, anyone’s adversaries, they look at the internet as a battleground, as a way to leverage information to sow dissent, to cause division, to push their end game forward.

AI has allowed for a lot of disinformation that would have been significantly more manpower intensive twenty years ago. To fake a video of that quality would have taken a team of individuals quite a long time. Now it’s pretty much a push of a button. I think one of the challenges we’re going to face as video and photo technology advances and artificial intelligence advances in writing and citing sources, verifying factual information is going to be really key.

I have said for a long time, don’t trust anything you read on the internet. Never have truer words been spoken than right now. This is one of the most dangerous times for information. I’m sure you see it you read an article and you go, “Is that real? It seems real.” It seems to be written by someone, but it’s entirely possible that all of the sources are created artificially. There’s no verification or validation of information. It is definitely something that we have to be very vigilant about as we move forward and keep ourselves informed.

Thank you for sharing that information. Maybe share a couple of strategies that people can use to keep safe in a cyber sense. You mentioned about verifying information. Maybe give some examples. How can they verify information? What are 1 or 2 other things they can do that would make a difference?

Some of it is obvious that never open an email from someone that you don’t know. Never even answer a phone call from someone that you don’t know. Make sure that your voicemail is set up that doesn’t give out your full name. You want to try to restrict the information that you have out in the world as much as possible. You don’t put personal identifying information out onto social media. I don’t allow connections from anyone who you do not know on social media.

There are somewhat common-sense solutions. The more nuanced ones are more complicated. There are a number of organizations out there that can safeguard your computer equipment with antivirus software and anti-spam software, but where people tend to fall into the trap more often than not is in that human-to-human communication to get you on the phone and they have this much information about you. You certainly start to feel comfortable and then all of a sudden you give them more and they have what they need to steal your identity.

They sent you an email and the name of it is a very good friend of yours, but the actual email address itself is spoofed from overseas and they’re trying to get information from you. I would just say when it comes to communication and anything that you are reading online, just take the extra step to verify. If you’re reading something that seems odd, look for other sources that are reputable, that you can trust, whatever your personal, if you’re a New York Times reader or a post reader, whatever, verify that information before you take it as truth.

Those are very good tips. I already heard a thing or two that I can change. Thank you for that information. One of the things I’ve noticed is that those who are sending the fake emails, they’ve gotten better at it than what used to be the case. In the past, it was so easy to spot them. They weren’t written very well, and there were all kinds of other telltale signs. Now you have to really be careful in order to detect that there is a fraudulent email in the inbox. Thank you for reminding us.

Especially as a government contractor, we are targeted quite often for cyber attacks. We’re certainly targeted from a lot of phishing scams as well. The most recent thing I’ve seen is a lot of Adobe e-signature documents that look very real. They look like they come from your auditor or from your CFO. You have to be very vigilant about those links because, as you said, they’re much more creative these days. With artificial intelligence, the writing is now much more cogent because it has much more to pull from. It is not people whose English is not their first language, crafting these. It’s getting harder and harder to tell them apart from real legitimate emails.

Achieving Profitability Through Cost Reduction

Thank you, Neal, for keeping us all safe and what you do every day, and even what you just shared right now. I want to take a step back and go back to this whole notion of business people, business executives especially, really do care about profitability and business results and so do you. You’ve had some stellar results and I really want to unpack a few of those. One of the things I mentioned earlier is that you restructured and reduced overhead by 2.5 million. Tell us how you did that.

When I took over as CEO of Cybercore two years ago, we had experienced quite a lot of challenging times during COVID as most organizations did. It was really time for a full restructuring and reorg. Personally, my least favorite part of my job is anything to do with personnel reductions. We looked at tools, efficiencies, and redundancies. Are there individuals within the organization that if they had a new toolkit, could take on additional responsibility?

What we ended up doing was taking individuals who were overhead, and shifting them into revenue-generating positions where possible. You get that twofold of you cut your overhead costs and you increase your revenue on the back end. That really took understanding where people were and what they were willing to do and then working with them to find more efficient solutions to challenges that they were facing.

What I love about that is you didn’t just take the easy answer like so many companies do. Let’s just chop this many people, this many heads, so to speak. You’ve looked a little more deeply at where could people be redeployed. How could they be adding value to the company, which probably took a little more time? Yet at the same time, you are preserving talent and you’re using that talent in a profound way and increasing, as you said earlier, the loyalty of those personnel because they certainly know they could have been cut or they could have been chopped instead.

It took a good year, I would say, which is a little bit longer than I think most people like to take. I felt that thorough analysis, division by division, was really important. Now, don’t get me wrong, we did end up doing some layoffs as part and parcel with the reorganization, but those were very informed. They were not siloed decisions based solely on financials. We took the cultural impacts into account.

We took potential problem-solving issues into account. We took people’s personal situations into account to some degree. As a result, even though we did conduct a series of layoffs, we had no turnover as a result of it from people tend to get scared after layoffs and they move on. We didn’t experience that. I feel like our culture is stronger than it’s ever been. Our revenue continues to go up quarter after quarter.

I think the easy thing to do is to come into an organization and look at, “Purely by the numbers. Here’s the revenue. Here’s the cost. Here’s what we can eviscerate.” I’ve had consultants come in and make those recommendations. In a vacuum, yes, the next day, you go from not profitable to profitable. Six months later, a year later, your corporate team is left. Your customers are unhappy and you’re experiencing a significant amount of brain drain because you didn’t do it the right way. I think that sometimes going slower and making those more deliberate decisions are really important.

It increases and engenders the trust of your people in you. If they see you just come in with a hatchet and chop overnight and nobody understands that, that’s frightening. As you said, people will be less loyal in that situation. When they see you be careful and deliberate and make wise choices and really consider options, which engenders a greater sense of loyalty rather than the fear of I could be next tomorrow. I think transparency is also very key there.

We created a leadership team within the organization and employee-led culture committees that were empowered to make real change within the organization. We walked people through our thought process when it came to the changes that we were making. There are some things, obviously, that have to be held behind closed doors. Where we could, we shared that information, both from a solicitation of creative ways to problem solve, but also so that people knew where we were coming from and knew that we didn’t make the decisions lightly.

There was a thought process behind it, we did it for a reason, and they could see what the end game is. Often, you are in a situation where you are part of an organization, but you don’t know how you’re contributing, aside from this much of the value that you bring. When you are all driving in the same direction, it’s much easier to feel that connection, and then want naturally to stay longer and work harder.

I think that sharing the information you could share also addresses fear in an organization. When people don’t know what you’re doing, why you’re doing it, how you’re doing it, and they don’t have enough information, fear increases. Of course, we already talked about trust being eroded. As that happens, they start making up their own answers for what’s going on and 9 times out of 10, those made-up answers are worse than the reality of what’s going on.

That is absolutely true. Fear thrives in darkness and the only way to really do anything about it is to bring all of it into the light. We had a situation somewhat recently. It was a cow evocative of different situations. A lot of the executive leaders had PTO at the same time. We also had a couple of new contract wins. We were not as accessible for a period of about two weeks and at the end of those two weeks we had a pretty big customer come through and walk the building and because there was a shift in our behavioral pattern, even though it was slight, all of a sudden there were these conversations around, “The company’s being acquired. Something’s up. There’s something new.”

Fear thrives in darkness, and the only way to do anything about it is to bring all of it into the light. Click To Tweet

We realized we have to be very cognizant of what we’re doing, how we’re talking, what we’re communicating. We cannot really take a couple of weeks and just do things differently. We have to be consistent because when we don’t, people start to get a little concerned. It was really instructive for us to understand the power of that transparent communication.

Scaling And Retaining Talent: Neal’s Business Results

The predictability, because if you start acting different, then they think something different is going on even if it isn’t. Very powerful concepts. You also had some other business results to Neal about tripling headcount and revenue in the two-year period of time, and you also reduced attrition from 35% to 8% in the year. That was a pretty remarkable kind of result. Share more with us about how you did some of those other pieces as well.

Those were, I think actually when I came on board CyberCore, initially I was the head of talent acquisition. My background is in recruiting and talent acquisition. We created a career path. I think we called it compass basically setting your own direction. We set up certification incentive plans, the education reimbursement programs. An internal lab where people could come and play around with technology that they hadn’t experienced before to get hands-on exposure to how things work.

We then looked at our benefits and compensation plans and said, “They need a refresh.” Hired a few individuals to come in as employee liaisons and program managers whose focus was mobility within the organization and then growing individuals. We’ve really tried to make this a place where, like 40 years ago, when you could go to a company, you could work there for 30 to 40 years and retire from it with all of these new skills and experience.

We really wanted to make it a company where you could do different things at and experience the full breadth of cybersecurity. As a result, yes, we were able to hire over 100. We had about when I started with maybe 160 people, we grew to 300 in about two years. As a result of our services business growing, we tripled that revenue and we went from close to 40% at one point attrition all the way down to single-digit attrition.

That is truly amazing because you made your workplace interesting for the employees where they could continue to grow and develop. They weren’t going to be doing the same thing all the time every day. They didn’t have to move to another company because, within the company, they had an opportunity. I think that’s brilliant. More people probably should do more of that in order to have success.

I agree. I think we have this tendency when someone’s really good at their job, we don’t want them to go anywhere because they’re so good. How are we going to replace that person? How are we going to find somebody who can do what they do? They’re going to get bored. We’re humans. We need stimulation. We need new things. They’re going to move on. It’s more risky to an organization to lose someone talented than to promote or move someone talented. It also costs us more money to hire than it does to retain. From a purely numbers standpoint, it makes sense to reinvest in your employees because they are what’s driving your customer satisfaction and they are what’s driving your profit.

Engaging Younger Leaders In The Workplace

That is the truth. This is reminding me of another area where I know you have expertise and that is in really engaging the younger people in the organization, the millennials, the ones who are going to be the leaders replacing the baby boomers and others sometime soon. What have you learned about engaging those younger leaders in the workplace? What has worked? Think about what other companies aren’t doing that makes a difference.

Something that I’ve realized, millennials and especially Gen Z and the newer generations that are entering the workplace have experienced somewhat of an unprecedented level of access to other people. All of this social media, TikTok, and all of that. They have the ability to be heard by hundreds if not thousands of people on a daily basis. There’s an expectation that they be heard but when I was growing up, children were to be seen and not heard. Now kids today and young adults today have a very different perspective. I think there’s some pushback from older generations about you’ve got to earn your place in the organization.

You have to earn your voice. Those are still valid but there’s also no harm in opening the aperture to new ideas and experiences from someone who is entering the workforce or a younger leader. Give people the opportunity to have their voices heard. Give them the opportunity to contribute. Help them understand and give them boundaries so that they can be successful but don’t say, “Be quiet and color for six years,” and then you can start to have an opinion. The world has changed a little bit. They’re very used to being heard. I think we can foster that. We can boundary it, but we can foster it.

Give people the opportunity to have their voices heard. Give them the opportunity to contribute. Help them understand and give them boundaries so that they can be successful. Click To Tweet

I think it’s so huge. I’m thinking now this is a long time ago, but many years ago when I was on active duty in the army and one of my assignments was with the cadets at West Point. In the summer, we ran a mental health operation for a cadet basic training and I had first-class cadets in essence by direct reports. Now the way offices led at the time would be simply to just tell them what to do and that was it. I said, “Look, these guys are about to graduate out of the academy. They’re going to be leading people in real life and they need to exercise their brains and thinking through tough decisions because we have very tough decisions every day.”

In our morning case conference meeting every day, I would solicit. “What would you do here? How would you handle this?” While I’m there to be the mentor and also help them see what they wouldn’t see, they’re also stretching their brains and learning how to analyze and make tough decisions as leaders. If you don’t practice, then you’re not going to be good when you first get out there and you could have been practicing under safer conditions. I think it’s important.

It’s teaching critical reasoning and critical thinking skills. It’s helping to expand their confidence, which is incredibly important. The reality with the exception of the military or organizations that are doing active health care, there’s not a lot of risk in letting someone fail. Obviously, in certain organizations, there is some risk. In most businesses, failure is not a terrible thing, especially if it’s a boundary. I think back to when I was young in my recruiting career, I had a lot of ideas about what would work. I learned over time what did and what didn’t. I see young recruiters coming in with a lot of similar ideas to what I had when I was younger and my inclination is to shortcut it and tell them, “Here’s why that’s not going to work.”

Sometimes if there’s a cost investment that’s what I’m going to do because I’m not going to spend the money but if there’s no cost investment or there’s not a lot of risks, I’m going to let them find out on their own and then help build them up afterwards and reinforce that I did the exact same thing. The reason I got that question was, “Why did you let me do it?” “First of all, it’s been twenty years since I was a recruiter. Things might’ve changed. Second of all, that’s how I learned. That’s how I got to where I am is because I fell on my face and then I got back up.”

That’s really important. Really being willing to let people learn from mistakes because it’s all part of the process along the way. I also think we can help them by asking some really good questions that are open-ended and it’s based on the experiences and knowledge that we have. Questions they may not have thought about and we might say, “What are your plans or what would you do if in implementing this X, Y, and Z happens?” At least they’re thinking about it and they’re coming up with a pathway forward if X, Y, and Z happens. They might not have even considered that X, Y, or Z could happen. I think that’s an excellent way to go to.

There’s no harm in listening to someone’s suggestion or opinion. Even if they’re not right, that’s okay. You have then an opportunity to have an educational conversation around why it won’t work. If you’re a transparent leader, it gives you teaching opportunities every single day but it takes maybe two minutes to lend an ear. The trust that you build with that person when they see that you are trying to help them and that you’re really giving them a chance to express themselves, it’s enormous.

It’s why a lot of companies are having significant attrition issues with millennials and Gen Zers is because they’re applying archaic business practices that they’re just not tolerating. There’s a lot of opportunity out there. We need talented workers. We need to grow them. We need to advance their careers because we’re not going to be around forever. We need to be able to pass the torch to a generation that has critical thinking skills, that has critical reasoning skills, and can do what we do because that’s the legacy that we should leave behind.

Anything else about the millennials or the Gen Zers or younger generation you haven’t mentioned yet that you think other executives really need to think about?

I think the only other thing I would say is I hear a lot of these younger generations have a lot of entitlement issues. They think they deserve something. I would challenge executives, because it’s something I go through myself, to ask yourself why you think you didn’t deserve that when you were younger. Looking back, you probably did. You probably did deserve a voice at the table. You probably did deserve fair and equitable wages. You probably did deserve a second chance if you made a mistake.

Just because we were brought up in certain environments, just because we were taught a certain way, doesn’t necessarily mean it was right. Now I will caveat that with, yes, sometimes there are entitlement issues and sometimes that can be frustrating. I’m not invalidating that, but I would just challenge people to be a little bit more open because I think there are things that we can learn from this generation. Their connectivity and their knowledge of how other people and other organizations do things have given them a wider worldview than we had at their age.

The Power Of Diversity In The Success Of Organizations

That’s great. I’m so glad you talked about that. Neal, I also know that you are very committed to diversity and to the power of diversity in the success of organizations. When you came to your company, you had an executive team of six white males. Tell us what you did to transform that team and what’s been the result.

I will say it was made up of men and women, but yes, it was. We were all, all Whites. First, as part of the reorganization, we reduced our executive team, but then we eliminated it. Instead, I opened it up to a leadership team that I think is more representative of the world at large. Men, women, and people of different ethnicities, backgrounds, and socioeconomic classes. Personally, I want to see the organization that I work for represent the world around me.

People of different races, colors, genders. It’s important to me that the company is more reflective of my worldview. I’m also really interested in diversity of thought. People who are raised differently, who think differently, who problem solve differently, because that really lends to creative solutions to problems that organizations miss out on when they homogenize their culture. People talk about fitting into an organization’s culture and I would challenge people to look for individuals that expand your organization’s culture.

From what I’m hearing, making the team broader and more diverse, it’s actually led to some unique thinking and the ability to solve tougher challenges is what I’m hearing.

I will say that I think people who are part of marginalized groups have had to work harder and work differently in front of obstacles that people who look like me do not have. Whether people agree with that or not, I think it’s inarguable that they have to approach things differently. That gives you a different set of tools for solving a problem. That is critical to an organization. You need to be able to attack something from all sides. If you have 5 or 6 people who are all coming from the exact same background, you’re only going to have one solution to that problem.

Neal’s Book: The E-Suite And Its Leadership Insights

That’s just well-stated and well-said. I know your company has the profitability results to talk about the value of becoming more diverse in today’s world. Neal, tell us a little bit about your book, The E-Suite, Empathetic Leadership for the New Generation of Executives. What’s in there that we haven’t talked about yet, let’s say, and who did you write it for? If somebody reads it, what are they going to get out of it?

It is a labor of love between myself and a coworker, a previous boss of mine, Tina Kuhn, who’s my co-author. We wrote it because we realized that while we had very different approaches to problem-solving, they were both rooted in this people-first empathetic leadership. In the book are practical solutions to commonplace business problems, everything from tactical issues of how do you recruit and retain? How do you sell? How do you market, and all wrapped up in that people-based empathetic leadership approach?

There’s also how do you transformationally change an organization but maintain some level of sanity during it. How do you make sure that your team stays on board? How do you manage difficult people? How do you have confrontational conversations while still maintaining everyone’s dignity and making sure that you are communicating effectively, knowing as much as you can by leveraging that empathy? There are a lot of really practical frontline solutions. I would say it’s for anyone who wants to learn how to connect more deeply with their employees to make a positive change. Anybody who wants to connect more with their customers and anybody who wants their companies to experience revenue growth.

That’s a lot of people.

Exactly.

That sounds like a great book. How can people find out more about you and get the book?

The book is available on Amazon, and Barnes and Noble. The website is TheESuite.com. Me personally, I’m on Instagram @TheAnxiousCEOOne. I use that moniker because I talk a lot about mental health. I’m an anxious person and on Medium @Neal.Frick, where I write more short-form articles about mental health and leadership, business ethics and diversity, equity, and inclusion.

Final Words Of Wisdom For Corporate Executives

You have quite an influence on a wide swath of subjects that you are covering. I’m glad you’re sharing that with people so that they can go to those sites and learn more. Neal, what additional words of wisdom do you want to leave for my community of corporate executives? Maybe something you haven’t said just yet.

I would say that it takes less time than you think and it takes no money to have a conversation with someone and understand where they’re coming from. It really is not that difficult to operate empathetically. Although people think of it as a softer skill. There is real evidence around the power of it in growing your business. The first thing that you have to do is you have to put your ego aside because you’re going to have to have conversations with people who have different viewpoints than you do, who think differently, who approach things differently, who have different opinions.

If you allow them, they’re going to challenge you. That will help you grow as a leader, it’ll help them grow as an employee, it’ll set them up for leadership. Depending on the industry that you work in, businesses tend to be a very ego-focused area because it’s very about what I can contribute. As your leader, it’s about how I can change an organization. Open that aperture, let more people in, grow your community, diversify your community, and you will see results.

That’s wonderful guidance. What it reminds me of is the two-way process of learning. Just because you may be the executive doesn’t mean you cannot learn from the millennial or the Gen Z or whoever else is in the workplace. I think if everyone has that learner’s mind and attitude, the company is going to grow and be more successful rather than to think it’s just a one-way street. It’s in both directions is really what you’re talking about, Neal.

Absolutely. I am a firm believer that no one is an expert. They say 10,000 hours and anything makes you an expert. I don’t believe that. If you are truly an expert and you have nothing left to learn, then in my opinion, move on to something new because if you’re not learning, what are you doing? There’s always, especially when it comes to our businesses, as the world evolves, we have to evolve. Listen to someone who is maybe not someone that you would typically take advice from. If it doesn’t resonate, throw it away, but give someone the opportunity in the same way that you are trying to teach and mentor, give them an opportunity to teach you something as well.

If you are truly an expert and you have nothing left to learn, then move on to something new because if you're not learning, what are you doing? Click To Tweet

Thank you so much, Neal. Thank you for being here. Thank you for sharing so much wisdom that’s practical and that people can use today and really marrying empathy with the profitability of the company because they do both go together.

Thank you so much for having me. I really appreciate it. I enjoyed our conversation.

Leadership Wisdom From First Kings

Me too. Thank you again. To everyone out there in our conversation with some scriptures that come from First Kings, the 12th chapter. This is the situation where a rare poem who was the son of King Solomon is now taken over as King because his father has died. He has an opportunity to lead the Northern tribes as well as the Southern tribes if he makes the right empathetic choice. What we’re going to read is what really happened, what he decided, and a little bit about what happened. In First Kings, the 12th chapter, and it starts off by saying, “And Rehoboam went to Shechem for all Israel had gone to Shechem to make him King.”

It happened when Jeroboam, the son of Nebat heard it, he was still in Egypt for he had fled from the presence of King Solomon and had been dwelling in Egypt. Keep in mind. Jeroboam is the de facto leader of the northern tribes, but he’s in exile in Egypt until Solomon dies. Now that he hears a Rehoboam, Solomon’s son in place, he comes back on the scene. Here’s where we picked that up and then he says, “That they sent and called him then Jeroboam and the whole assembly of Israel came and spoke to Rehoboam saying your father made our yoke heavy.

Now, therefore, lighten the burdensome service of your father and his heavy yoke which he put on us, and we will serve you.” He said to them, depart for three days, then come back to me, and the people departed. King Rehoboam consulted the elders who stood before his father Solomon while he still lived and he said, “How do you advise me to answer these people?” They spoke to him, saying, “If you will be a servant to these people today, and serve them, and answer them, and speak good words to them, then they will be your servants forever.”

He rejected the advice which the elders had given him and consulted the young men who had grown up with him who stood before him, and he said to them, “What advice do you give? How should we answer this people who have spoken to me, saying, lighten the yoke which your father put on us?” The young men who had grown up with him spoke to him, saying, “Thus you should speak to these people who have spoken to you saying your father made our yoke heavy but you make it lighter on us.”

That’s you say to them, “My little finger shall be thicker than my father’s waist.” Now whereas my father put a heavy yoke on you I will add to your yoke. My father chastised you with whips, but I will chastise you with scourges. Jeroboam and all the people came to Rehoboam on the third day as the king had directed saying, “Come back to me the third day.” The king answered the people roughly and rejected the advice which the elders had given him.

He spoke to them according to the advice of the young men saying, “My father made your yoke heavy, but I will add to your yoke. My father chastised you with whips, but I will chastise you with scourges.” Now you can read the rest of this, but what do you think those people did? The people from the Northern kingdom ran away and said, “Forget it. We’re not serving you.” At that time, Rehoboam ended up being only in charge of the house of David and the Southern part of the kingdom. He lost the ten Northern tribes.

This choice of whether you choose empathetic leadership or harsh scourge leadership makes a difference in terms of the success of your organization, the success in this case of the kingdom that Rehoboam was in charge of. I think that Neal has done a great job of sharing with us the business benefit of empathy and how it leads to loyal employees and increases trust in the organization and profitability. The choice is yours. Decide for empathy and the success of your people and your company. See you next time.

Combating Loneliness And Depression: Dr. Clarence Shuler’s Insights

In some parts of the world, including the United States, loneliness, depression, and suicide are at an all-time high. With me is Dr. Clarence Shuler, President and CEO of Building Lasting Relationships. He personally experienced a bout of depression. Dr. Shuler, tell us a little bit about what you learned in your experience and what resources you have available for us.

Mental health is a really big thing in America today like you said, and African American men are the number one depressed group in America. I think men in general would come into that. When I went through my depression, it was really a thing about ideology. I hate to say that, but I was trying to validate myself by how much money I made or my success. I was fortunate enough to have a Christian counselor, Dr. Monique Gadsden who helped me work through that.

Now I’m managing my depression more effectively. One of the resources that we have is our book, Finding Hope in a Dark Place: Facing Loneliness, Depression, and Anxiety with the Power of Grace. I hope you will use it as a resource just to see where you are emotionally. It’s not a sin to be depressed. I just want to encourage you and give you hope that your depression can be coming into control.

Wonderful. Thank you so much, Dr. Shuler. What I want everyone to know, as he already said, this is a book that was co-written with his counselor. It is the real deal. If you want to know more about the book or more about services that are available to deal with depression and loneliness, go to Dr.ClarenceShuler.com.

The Mission For Family Discipleship At Victorious Family

I’m here with Terence Chatmon, who is the president and CEO of the non-profit organization Victorious Family. They are committed to family discipleship and transformation. Thank you for being here, Terence. Tell us about your big goal. What it is that you’re going for at Victorious Family.

By 2030, we see reaching 9.2 million families here in the U.S.

That is wonderful. You’re reaching these families because you really want to see children grow up and truly continue their faith in Christ. Tell us about one of your resources. Do your children believe the book you’ve written?

Ephesians 6:4 says, “Fathers don’t exasperate your children, but to bring them up in the training and instruction of the Lord.” We’re just being faithful to that calling. In order to do that, we train coaches and we provide workshops and content to train parents on how to discipline their children.

That is phenomenal. How can people find out more about the ministry and the other tools and resources you have available and also how they can donate to support the ministry?

One of those tools is Do Your Children Believe, a book that we’ve published by Thomas Nelson. You can find that at VictoriousFamily.org.

There you have it. You want your family to be victorious? Go to VictoriousFamily.org.

Spirit Wings Kids Foundation’s Global Impact And Permaculture Farm

This is Dr. Karen here, and I want to share some important insights with you about Spirit Wings Kids Foundation, a 501c3 organization that’s doing wonders across the globe and especially in Uganda. I have with me Donna Johnson, who’s the founder of Spirit Wings Kids and a member of the board. She’s going to tell us about the permaculture farm that they have started. Donna, tell us all about it.

Thank you, Dr. Karen. For decades, we’ve been supporting the orphanage and family network in Uganda. In 2018, my son is a permaculturist, and we had acres that we dedicated to his planting. It was just amazing. He also taught them how to do permaculture. It’s flourishing. In fact, during the pandemic, it saved lives. 203 families were fed during the pandemic. It’s such a miracle that God just called us to plant that garden at the time that we did.

Thank you so much, Donna. Thank you so much for your work in Uganda. A couple of other things I want people to know, as a permaculture farm is self-contained in many ways, depending on how they’re growing the crops. You don’t have to use pest control. You don’t need fertilizer. It’s a very sustainable way to provide food for the community. That’s a blessing. If you want to be a part of this wonderful work out there, 100% of all of your donations goes to the people in Uganda to help feed them and their families. Go to SWKids.Foundation and give, make a difference in the world. Thank you for doing so.

 

Important Links

 

 

April 1, 2024

Corporate Painting Reveal With Louis Parsons On TRANSLEADERSHIP’s 29th Birthday [Episode 470]

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Corporate Painting

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Corporate Painting

 

Dr. Karen, the President and CEO of TRANSLEADERSHIP, INC. celebrates the 29th birthday of her company with a new painting by Cheltenham, UK-based artist, Louis Parsons. They take you behind the scenes to experience the collaborative process to co-create a commissioned art piece through Parsons’ unique SoulScaping approach.

Through his talks, workshops, and art, Parsons unlocks the emerging art movement he terms “The Soul Renaissance and our ability to see the unique symphony of light that resides inside all of us. He brings simplicity and clarity to empower his audience to find greater energy in their lives.

Louis’ art commissions reside all over the world including with celebrities, world-class surfing athletes, and leading-edge philosophers such as Karren Brady, Tom Curren, and Ken Wilber, and now also with TRANSLEADERSHIP, INC. For the last nine years, he has been the Guest Artist for The Four Seasons, Kuda Huraa, Maldives, and Four Seasons Serengeti. One of his favorite achievements is having one of his artwork pieces auctioned for charity, raising £120,000.

Louis seeks inspiration from all the color and vibrancy in the waves when he surfs and scuba dives. Join Louis and Dr. Karen as they talk about how a corporate painting can clarify and reinforce corporate values and culture.

Reach Louis at Louis@LouisParsons.com or at https://louisparsonsart.com/

Write to Dr.Karen@transleadership.com to Name the painting and choose your favorite orientation: Vertical or Horizontal.

Listen to the podcast here

 

Corporate Painting Reveal With Louis Parsons On TRANSLEADERSHIP’s 29th Birthday [Episode 470]

This is Dr. Karen Wilson-Starks, President and CEO of TRANSLEADERSHIP, Inc., and your host for the show and for Dr. Karen Speaks Leadership. My company Transleadership, Inc., turned 29 years old on the first of April. As part of the birthday celebration, I’m unveiling a new artwork specifically and especially designed commissioned and painted for Transleadership, Inc. by UK-based artists and prior Voice of Leadership guest, Louis Parsons. I am delighted to have Louis here to celebrate the Transleadership birthday with me.

Louis Parsons uses the power of art to inspire people and organizations to co-create a world of deeper harmony and success. He passionately believes there is an emerging movement which he terms, the Soul Renaissance. Through his talks, workshops, and art, Parsons unlocks our ability to see the unique symphony of light that resides inside all of us. He brings simplicity and clarity to empower his audience to find greater energy in their lives.

Louis’s art commissions can be found all over the world, including with celebrities, world-class surfing athletes, and leading-edge philosophers, such as Karen Brady, Tom Curran, and Ken Wilber and now also with Transleadership, Inc. For the last nine years or so, he has been the guest artists for Four Seasons, Kuda Haraa, Maldives, and Four Seasons Serengeti, where he’s still active at.

One of his favorite achievements is having one of his artwork pieces auctioned for charity raising £120,000. When he isn’t painting, Louis loves to surf and scuba dive seeking inspiration from all the color and vibrancy of the ways. He lives in Cheltenham, UK, at the foot of the Cotswolds Hills with his beautiful wife and family. Louis, welcome back to the show. Thank you so much for celebrating the 29th birthday of Transleadership with me.

Thanks, Karen. It’s great to be here and it’s great to see you color coding yourself with the soul scape that we created.

Undergoing Soul Scaping When Creating Art

It is Amazing. I love that. We are coordinated and aligned. Maybe we’ll put it that way. Louis, what I’m hoping we do is we’re going to take our guests backstage so that they get to hear how we created this art piece together and also get to learn a little bit about the meaning of it, what it means and they can also add their two cents worth and we’ll go over that in a little bit. First, I know that when you’re creating art, you go through the soul scaping process with your guests and you went through that with me. Let’s remind people about the definition of soul scaping and then, let’s talk about what you did with me in terms of soul scaping.

Thank you. The first step, only ever know the first question I’m going to ask, which is, imagine you have the perfect work of art and it lights you up. What would you want to experience in that painting? That can either be with reference to an individual, a couple, a family, or some moment in nature or life. It can be the soul of an organization or an company. I start with that question and then I never know what the next question is until that person’s responded.

Often there’s like a couple of intuitions that come out. At first, you might feel like we don’t know the answer to that question, but it’s amazing to me how much there is inside this and just how much a single question can unlock that power or potential in us. From that place, I will then create a small oil pastel and acrylic piece which reflects back what the essence of that person has shared. That’s the first hit. It’s like a soul impression, if you like.

It’s the impression that I got while someone was sharing. I’m intuitive and I’m tuned in and what I want to do is pay attention to you, to the space between us, and what’s coming up in me. I see that in terms of color and light as someone who’s speaking. It’s not necessarily about the words that someone says. It’s something about their presence or the presence of what they’re sharing and the colors and patterns that come through that.

Creating a painting is not necessarily about the words that someone says. It is more about their presence and the colors and patterns that come through that. Click To Tweet

I honestly don’t know how or what happens. Sometimes, I think I know and then something happens. I have no idea what’s happened. I just enjoyed that it does. I’m very happy for that gift and then the stage beyond that, assuming you completely love the first soul impression, which you did. I, then end up creating it as an oil on canvas piece. Any size. It can be on the smaller end of the spectrum or far larger, depending on what’s required, what’s required of you, at the space, and where you want to travel to. Sometimes, a larger piece can help you travel in different ways and sometimes a more intimate piece can be quite nice and very personal. That’s all the process in a nutshell.

Basking In God’s Heavenly Presence

Thank you, Louis. Let me share something. As you’ve been talking about that question about imagining that the artwork has already existed and what would my experience be. I’d like to share the words I said to you. I said words like inspiration, attraction, transformation, hope, power, energy, calling, enthusiasm, and possibility. Those were my words and what I was thinking about, Louis, and for those who are reading, I was thinking about the fact that in the work that I do, which is based on transformation. The company’s name stands for leadership transformation and it’s based on the Bible verse 12:2 which talks about, “Be not conformed to this world, but be transformed by the renewing of your minds.”

I wanted to have a painting that captured this process of God coming in with a heavenly light. That’s important because I’m working out of a Christian mindset and frame of reference. We know that when God created the world, it was in total darkness and then he’s the one that brought the light in. The light to me just reminds me of a heavenly presence. That’s what I was thinking about and I wanted to have the world lit up by God’s heavenly presence.

It’s amazing hearing you say again the words and what those words mean to you then to look across to the painting behind you. It’s interesting. At this stage, it almost feels as though someone else’s created it. I often feel like these artworks are created through me I suppose. As I look at that, I can see some of the words. For example, the light and the inspiration. I’m almost reminded of that quality of the light coming down through water and the water can often represent the mind.

It can represent that realm of fluid being that we relate to that thought. Some parts of that mind can be darkened. It can be in dark places. Sometimes, the deeper we go, there can be darkened areas and places that we weren’t aware that need to be brought to the light. To see that life, you’re like piercing that water or not even piercing but sometimes just gently emanating into that water and revealing those depths.

Some parts of the mind can be darkened. The deeper we go, the more darkened areas we discover that must be brought to the light. Click To Tweet

That in itself is something of a transformative experience. Who hasn’t been transformed in some small way when you dive into emotional or a river? Let alone when someone’s presence or someone’s words or maybe even just a coaching phrase or something unlocked. Something within you. Many of us can relate to that experience.

In my case, I was thinking more of a celestial thing, the heavens and most of like a water scene. I know we talked about that in this sense because often, you will represent the depths of the water with much darker colors. I wanted to have more of a heavenly scape where the colors were a little lighter and a little bit brighter. We know that even a small amount of light chases away the darkness when we’re thinking about from a heavenly perspective or a heaven viewpoint. That was one of the things I was thinking about.

We also talked about what metaphor would this be in the sense. You sometimes paint figures or people or images of people in the painting and I want one that would be more of a metaphor. You could assume some things about the transformation of people without having people in the picture. That was also a part of how we talked about it, what it might look like and what the message that would be conveyed.

In my case, one of the smaller paintings, because of space above me is smaller and I also have what I’ll call a carrying size version of it, so that if I go somewhere and I’m meeting with a client or whatever and if I want to show them this. I can take a small picture with me and we can talk about that as well. I was thinking about a small scape as opposed to, let’s say, if you were in a big huge gigantic office building or museum or someplace like that. That was part of it as well.

The heavens are often associated with the sky, air, heavenly clouds, and light pouring through clouds. There’s a paler almost ozone color associated with that, which we carried across to your piece, which is nice. It brings those realms together to have that very celestial presence. The notion of inspiration as well. That light is like a carrier or it’s a transmission of something imbued with inspiration and light. That’s what words at their best can be. They’re like a frequency that can just transmit something golden from one place to another.

Artwork and music can be like that too when coming from the right intention. It maybe a prayerful intentional. Some other intention but the quality of that, I remember in a delicate trying to translate into the camera, especially in the staining process. You build it up on patterns and layers. Some of the beautiful thing about that is layering the happy accidents that happened that you are not in control of or something beyond you start to take over it. Things happen that are a surprise. A beautiful spontaneous surprise, but that’s also part of inspiration. That’s also part of letting light come in through you, your words and an artwork and crystallize and take the form of something that, hopefully, you would want to share with your client, your organizational or someone else.

It’s interesting you say about the figures because the moment you put a figure in a piece, then it changes the whole dynamic, which can be right and powerful and beautiful to do so. It changes the whole thing into some landscape or seascape or soul scape. The nice thing as well about just having something purely abstract is it opens. Especially if you’re going to use it in the way you’re going to use it, which is asking people how they will personally respond to this.

They can put their own feelings and their own thoughts into that and it’s amazing, the power of an image to unlock what’s inside someone. I’m intrigued as well. Now, it’s been in your space for a while and you’ve had the image with you. I’m just intrigued to know what’s changed or evolved or lit up in you? What’s changed now that those words have become? As many people, we can have a written mission statement and something written down but it’s very different than to have that translated into something like an artwork. I’m intrigued to know what’s changed with you as a result of that.

You may know that every year, I have what I call the word of the year. I think that the painting influenced the word of the year this year because the word I selected was light. I talked about the trifecta of light, how light leads to God’s love and love leads to life and life even in an eternal sense. You’ve got the three Ls, light, love, and life.

The painting is the picture of that. It’s a reminder of what I am doing with clients, which is to accelerate, elevate and impact for them and their work and how their going about things. Many times, my clients are in a situation where things look dark and they don’t see the way through and the way out of it. I want them to be inspired that the light of God is shining on it all the time. We can connect with that and we can go from where we are to a different place. It connects with that picture of light that’s important to me.

That’s amazing you say. I’ve been thinking a lot about light. It’s beyond thinking. You start to experience the notion that everything from the very subtle, from the heart of God and through to all form is made out of light. Various layers of light and various layers of density. To consider that, I like that trifecta. That’s gorgeous. There’s light, love and life all interacting. It’s like they’re all woven together into that light. The love and the life is woven into it. There’s a powerful intelligence in all of that light that has made everything around us and put satellite of inspiration in us. That’s a beautiful thought.

The Power Of Transforming And Transcending

They’re a couple of other words that about that are also important in terms of the work that I’m doing and one of the words is transform. Transform is you’re changing. Something is shifting and then transcend because you’re rising above even some of the Earthly planes of what’s going on. You’re transcending, I would say, getting past the Earth’s atmosphere. The pull and the drag that pulls us back down sometimes.

You transcend through that and once you go through that barrier, then you ascend. When you ascend, the kinds of thoughts that can come to you are the possibilities that we wouldn’t necessarily think of on our own without God showing us a greater possibility than what we can see which is totally in an Earthly space. When you engage in some heavenly light, then you’re going to see and experience greater options because With God, all things are possible and nothing is impossible. As he says, his thoughts and his ways are high above ours. When we’re connected with God, we see what we don’t see if we’re not connected. I see that part transform, transcend, and ascend as well.

That’s beautiful. It’s funny because again, sometimes this happens in our conversations. They sometimes run in parallel to the things that we’ve been previously considering. One of the things that’s been important with my art and for some of my healing processes is the realization that like descends as well. It actively reaches in to touch and surround. In fact, there’s a beautiful and incredible metaphor that was shared with me about how we perceive light. The center of the eye is completely dark.

It’s a theater of darkness, if you like. The only way we’re able to perceive any light is because of that darkness. Even taking that thought a little further, darkness in a sense is very dense light. It’s another quality of light. It’s not even dense. It offer ability to measure. When we look up at the night sky and we see this darkness and we think there’s a vacuum but there’s no vacuum at all. It’s packed or full of intelligence, information, waveforms, and particles. Things that are beyond our way of perceiving and way of seeing.

The center of the eye is completely dark. It is a theater of darkness. The only way we perceive light is because of that darkness. Click To Tweet

Something beautiful happens in that process of transformation. When light and darkness connect and they touch one another. It’s like the light gets Earth and becomes even more real. If it was all light all the time, I wonder what would happen to life, where this beautiful synthesis of combination of all of those in a wavelengths of life if you’re together? That just makes me marvel at the design, the creation, the intricacy, the joy, and the astonishing building of any form of light.

The thing is, humans, we have this beautiful way of participating. If you’re like this God-given ability to create this way to bring almost more light into the process. That word transformation can be many things to many people, but the sense of the light touching in and then folding around and changing the darkness. I love that picture very much. The color is the filling in one wavelength between those who opposite. Its surroundings the whole time. We would have no debt perception unless there was shadow a long side the light.

How God’s Light Transforms Our Lives

That’s certainly true in an Earthly sense. What I like about what you said and I’m going to build on it when you were talking about the light of God coming down. That’s very relevant because in a Christian perspective, we don’t have the ability to go from where we are up to God in and of ourselves. In fact, when the people were building the Tower of Babel in the Bible and trying to reach God, he stopped them. It’s like, you can’t reach me and he already knew he was going to reach us by sending Jesus, the Messiah to come down as that ultimate light.

God comes to us so that we can then assess him and then join him. It’s if to say, God becomes our vehicle to go to the heavens where he is and we can’t get there apart from him, so to speak. Some other words that I reflected on later like I mentioned the inspiration attraction, transformation and hope and so on. Later on, I was thinking about this notion of God coming to Earth. I was thinking about heavenly light, celestial light, light piercing the darkness and this notion that the Bible describes where God himself dwells in unapproachable light.

The light in heaven is so bright that there’s no need for a son there because God is the light of heaven. God himself is the on. Now, we have the seasons and the cycles of light and darkness. Our bodies probably need that because we have to rest here in various other things. When we get into the heavenly space and we have our supernatural heavenly bodies, we will be able to handle light all the time. Whereas here, maybe we could do that.

The light of God is going to brighten up the heavens in a way that we haven’t seen before here on Earth just like when Jesus was transfigured on the mountain with his three closest associates with him. The light of his clothing was so bright. There was no color white or light like that even of available on the earth. Even if you had bleached something. As white as it could be or light as it could be. It would pale in comparison to the light that was shining on him and this transfiguration experience. We are the royal priesthood of God and the Darkness has transformed us into not just a royal light, but I even think of royal blue of sorts because we are part of that Kingdom of priests.

I love blue. I tend to create something to say for me. There’s a natural gravitation to the realm of blue. I love all the colors. Don’t get me wrong, but there’s something about the blues of the oceans. It’s just that beautiful viscosity of waters and heavens. It’s interesting because I wonder as well, whether that moment of transfiguration is also, again about the possibility of us having that light inside us whilst being here. In fact, it seems to me and especially using that picture from the book of revelation that heaven seems to descend to earth.

Depending on how you feel about the gospel’s, there’s an amazing phrase that Jesus uses, which is the Kingdom of Heaven or if you like the Kingdom of God stretches out over this Earth, but men can’t see it. There’s something about when you see how he walks and how he operates in these moments, where there’s these incredible wonderful things that he’s so filled with that light that it almost reveals this world of light and it’s possibility of participate with a world of light that’s already here but that we can’t currently see. That excites me.

That excites me as an artist, as a creator, and as someone with imagination. One of the, if you like, the scourges of our time is anxiety, levels of anxiety and worrying depression. That’s partly because we don’t unfold the wings of our imagination into the full possibility of what they’re here for, which is this, if you like, God give him the ability to be able to see, feel, and experience these incredible beautiful realms of light that are in beautiful synchronicity with the world that’s here.

The scourges of our time are anxiety and worrying depression. They are caused by our refusal to unfold the wings of our imagination into the full possibility of what we are here for. Click To Tweet

We’re not just waiting on a rock to just pass on to another place. There’s always that promise but part of our participation as artists, speakers, coaches, or whatever it would be, is to bring more and more of that light into this realm and to do anything we can. It’s a lot of flame towards it. Whether it is painting or speaking or loving or looking an eye or touching someone’s hand in a certain way. Those are the sole qualities. Those heavenly qualities that get transmitted from one another when we do that.

The fact that we’ve lost touch, generally speaking. There’s more and more people that are more in touch with this than ever before in certain ways but I’d like to see that network of light and to know that we can be held and supported by it. That light is love. That light is life. It’s an extraordinary revelation and it changes the way you look, feel, and experience everything around us.

That is completely true. In fact, in the language that I would speak, I would describe it as the more we’re in tune with, in touch with and filled with the spirit of God, the Holy Spirit, the more ability we have to connect with the light that you’re talking about and to experience the divine and the supernatural here on Earth.

I do think that’s a reality. Some people are more connected than others. Some people get to see more that others. As you say, it’s here. We just may not always have as Jesus was saying, sometimes in the Old Testament was saying, “Eyes to see and ears to hear.” All that is around us and that’s giving in the spiritual sense. Those abilities and our ability later. Jesus demonstrated this when he was resurrected from the grave that he was able to do amazing things. He could walk through walls. He could transport himself suddenly for one place to the next.

There is a realm that we are not as in touch with, most of us, every day. Some of it is possible now, and they’ll be even greater possibilities later because we don’t even have the bodies that can handle all that God can do and manifest until later. We’re going deep with all this stuff. I’m going to share something. It’s in the form of a course to a song because I remember in childhood, we used to sing the song in church.

I’m just going to sing a little bit of it just to get into the vibe of it. It went something like, “Heavenly sunlight, heavenly sunlight, flooding my soul with glory divine. Hallelujah. Singing His praises. Jesus is mine.” That song was written in 1899. It’s an old one, but we used to sing that. When I think about the painting, I was thinking to day. When I woke up, I was thinking about heavenly sunlight and that song came to mind. That’s just the chorus of it but it has a number of different verses and so on, just to remember that we have access to God’s heavenly sunlight. It’s just beautiful thought to me.

That’s beautiful. You’ve got a beautiful voice.

Diving Deep Into Louis’ Painting

Thank you. Anyway, as we’re thinking about this and one thing I haven’t done, Louis. I have not named the painting. I haven’t named it yet or given it a name. We know that it’s about transformation being transformed. It’s about the light and reflecting the light in God’s light. I want people who are reading to write in and write to me and let me know, what do they think the name of this painting should be in light of everything that we’ve been talking about? It can have a number of different names.

I also want people to think about the orientation of the painting. We’ve got a picture of the painting and it’s a little bit easier to see because we’ve got it on the screen. When you look at the painting this way, you can see that the light is pouring in, if you will from heaven. You see the deep strands of gold that are coming down. One of the pictures in my mind that I see, I don’t know if you remember these or if you’ve ever even been to them. They are these old homes owned by ancient millionaires from the United States.

They have these houses off in New England up in Rhode Island, and other places. Europe has a lot of buildings like this too where the ceiling inside the building is painted in this heavenly color. You’ll see little angels and cherubs and all that built in. You’ll see the different shades of the yellow, the gold, clouds, and sky. Often, you’ll see that in like a dome to build building right above and the ceiling is made that way.

When I think about these colors and the way it’s shining, that’s one of the images that comes to mind when I look at the painting. This is the primary orientation of it. This is the way in which you painted it, Louis. Maybe you might just share a little bit about what you were thinking about when you painted at this way. I know it’s based on everything we were talking about in the soul scape experience. Maybe share your insights.

Again, it’s just that little of the descending light. I wanted to have a certain orientation almost look like you were following the light in a dance. You’ll looking in and downward as you following it from the top right down to the left but it’s almost folding in a little bit to the center.

You and I discovered together that the painting also could have a horizontal orientation where the light is coming in from the left side. In a minute or so, we’re going to change the views so people can see the painting in the horizontal format. Louis and I are talking about this painting in vertical and horizontal. Some of you normally read this show, this might be a day, you might want to watch the show on YouTube or possibly on Raven International Television, so that you can see what we’re seeing.

If you are connected to us by email or on social media, we will include the visual as well so that you can follow along with what we’re saying. Now, we can see from a horizontal view. The light is coming from the top left and coming down into the earth realm. This is a powerful view of the painting as well. I thank you, Louis, because you gave me options. I could hang it in both directions if I want because we were looking at it in both directions and we liked it in both directions. What else emerge for you when you saw the horizontal version?

I feel as though, you can see the curvature of the earth and you’re zooming and finding into it like from the light to some delicate horizon at an angle. I could because I’ve been watching a lot of Sci-Fi. I love the qualities of light that comes through in this. There’s something about reaching in towards a horizon of possibility but it is making me want to tilt my head.

Does that suggest that you personally prefer to the vertical way in which it was created?

I think I do because that was the way I was creating it but it’s not the first time that I’ve created a painting and then changed the orientation and thought, “I like it this way, too.” Some I’ve even turned upside down. Although, there were figures in the center and reflections of the figures, so it worked quite well. I like it this way, I’ve got to say. I’m surprisingly so. It’s probably a certain amount of bias because I was so focused on creating it the other way, but I could easily get used to seeing this way. It’s got a lot in it this way for sure.

It’s quite dynamic in this direction as well. Those of you who are watching and reading, I’m going to invite you to also weigh in on that. You get two things you can weigh in on. What do you think the painting should be called? We haven’t it named it yet. Do you prefer the vertical or the horizontal orientation?

You can let me know and reach out. You can reach out to me on Dr.Karen@Transleadership.com. You can also reach out on social media. Those of you who get my social media messages and postings, you know where to reach me on all of those channels as well. Tell us what you think, vertical, horizontal, what name comes to mind and we’ll have a naming ceremony at some point and talk about it.

I think the painting can be vertical or horizontal. Somedays people may come and speak with me and see it horizontal and on other days, they might see it vertical. It’s because I’m able to relate to both. I wanted to just mention something but this is the Transleadership card. You’ll see the royal blue on the far left and then there’s gold. That’s gold foil in the middle.

What’s interesting is that it’s a movement from darkness into light. That goes with the theme of the company moving from darkness to light. I just wanted to also mention that. It goes with who we are and who we’ve been over the last years. Louis, let me ask you this. You do souls scape all the time. What was it like for you to participate in and do the soul scape with me about this particular painting in work of art?

That was a real ease in connecting with you on this. Sometimes, it can take a little while to answer themes that want to be brought into a piece but there was a real clarity there, so that was a lot of fun. For me, if there’s any sense of spirituality in depth and what’s being shared, then that greatly aids my inspiration, too. It was a effortless creation and this happens sometimes.

Sometimes they can be quite challenging, which I quite like to be challenged and pushed by. It’s like, you’re in conversation with the painting. It can push you in different directions, but this was quite different. It just blows quite effortlessly. Even the way the painting dried certain times, it was almost just a bit of a gift how it landed itself. That stands out in my mind.

What was fun for me, Louis, is I’ve never had a commission to painting before. It was fun to be able to share ideas and to know that somehow, it would be represented in the painting even though I’m not a painter. I don’t paint but we were co-creating it together, the words that we shared, the thoughts and the experience. You are representing everything that we talked about in the actual painting itself. That’s fun and I know that you do this type of work for many people. Let people know how they can reach you and if they want to get their own commissioned painting, what they need to do and what’s the process.

I did between 5 and 10 commissions in a year, typically. The best way to get in touch is by my email address. That’s Louis@LouisParsons.com. You can contact me on the website as well, LouisParsons.com. as paths and calm. The first part of it is to have an initial conversation and see what feels right for you. If you’re drawn to the artwork, it’s on the website. I see those as flowers. They will attract the kind of people that drawn to this work or not. Following that first conversation, if it feels right, we can go into the process together. It’s got to feel right for you and for me as well. I wanted to make sure that my energy and your energy is connected in wanting to create something beautiful. That would be amazing.

How A Painting Can Change A Business

What I hope I’m able to do, I haven’t figure out how to do this yet. I’d love to create some note cards that have this image on them and then I can write to people from my own Transleadership painting. In wrapping things up, Louis in what we’re talking about. What else would you like to share with people about anything that we’ve been talking about? As you’re thinking about the members of the audience who are corporate executives and what a painting might even mean to their business. What might you share?

Especially for those who are in the corporate world, you might not initially think paintings going to change things. It’s way more than a painting. It’s more the exploration with that which is truly valuable and truly important to you and your organization. If you’re like those soul qualities that are often permeate the culture and to have something that captures the heart and soul of those, which is good upon. Maybe not just with you but a number of people that are, if you like the key perspective holidays, then have something creative that then enables you and those around you to get behind, to see your place in the bigger picture.

You can have quite powerful effects. Certainly, it seems to have had something of an effect with Microsoft to certain extent with some of the leadership workshop work I did with Google. I’m not the first to shout from the rooftops about it. I prefer to let other people share their experiences of it. All I can say is that this realm of light is very real. The more you’re in contact with it, the more it can only bring huge amounts of benefit, inspiration, and abundance to those who want to connect with it. It’s just a real joy and honoring to engage with people who are willing to participate in that process.

The realm of light is real. The more you are in contact with it, the more it can bring huge amounts of benefits, inspiration, and abundance to those who want to connect with it. Click To Tweet

I love what you said because you can go beyond just the words on the page from your vision statement, your purpose or your mission statement or whatever it is that you’re conveying in the organization. If it has a visual like a picture to go with it, when we think about vision, it’s something that you can see. This adds to the depth of that message.

Different people will, I’d say connect with them message to a different portal. Whether it be through words or images. You’re involving both the left and the right side of the brain if you will for a more total experience when you have both the words and the images together. That’s a powerful way to think about what the possibilities are for corporations.

Thank you. I love that you used the word portal. In their pure respond, that’s exactly what soul scapes are there. They’re portables of light. They engage us and our imaginations. They can take us to places but we can also bring ourselves to those artworks and let that light get built enough. Thank you for that.

I would even encourage people who might want to think about how could they make a painting or do a soul scape experience that’s even for their family? Who is our family? Who are we? What do we stand for? What are our values? There are endless possibilities about what people can create and have something that’s meaningful and that in a case of a family that’s passed down and last many generations.

When the children are thinking about, who are we? What’s our family about? They can reference painting and have that conversation with someone as their sharing. I see multiple applications. Louis, I hope that people will contact you and have a wonderful experience and explore what their soul scape is and what the message is that God is transmitting to them. I want to thank you for my experience and the creation of the painting. I will keep you posted on what people end up saying in terms of their reflection and what they ultimately shared with me.

Thank you. It’s been a real joy to going through this process with you.

Thank you so much, Louis. This birthday would not be special or the same without you being here sharing it with me for 29 years of Transleadership. I just thank you for sharing this space and for creating something wonderful and beautiful that we can celebrate going forward. Thank you so much. I would like to close with a Bible verse that I think is very fitting for everything that we’ve been talking about with the painting.

This comes from Psalm 19:1 and it says, “The heavens declare the glory of God and the firmament shows his handiwork.” Every day as you look up in the sky and see what God is painting for us, I hope that you will enjoy his handy work and His glory. We’re just capturing a little sliver of it in this painting, but he is the painter who paints every day. We get to experience God every day if we would take the time, have the eyes to see and the ears to hear. Have a blessed day full of the light of God. May he continue to lead and guide you in the way that he would have you to go. See you next time.

Dr. Karen’s Special Promotion

This is Dr. Karen Wilson-Starks, President and CEO of TRANSLEADERSHIP, Inc. I want to let that I am running a special promotion. If you are a CEO or executive leader and a medium to large sized company and you care about how your people are treated. Especially if you share Biblical values and you may be facing difficult decisions where you want some additional perspective.

You may be planning for succession in your company and developing people and preparing the organization for that succession or perhaps, you are going through change. Your leading change. Maybe there’s a merger. There’s an acquisition. Whatever you’re facing in terms of leadership, including developing your executive team. Contact me. Give me a call, so we can do a discovery meeting to see what’s going on. Here’s the special promotion.

The promotion is, in addition to your discovery time, I will interview up to three additional people from your executive team so you have even greater contacts and feedback about where to go next. Reach out to me at Dr.Karen@Transleadership.com or phone me at (719) 534-0949 extension 1. I look forward to hearing from you and to coming alongside you to complete and continue your leadership journey with a positivity and profitability in your organization.

Did that you can mind the lessons from your own life and work experiences to inspire your teams and your people. In my book, Lead Yourself First: The Senior Leader’s Guide to Engaging Your People for Greater Performance and Impact. I only share snippets of my life experiences from childhood all the way up to adulthood. I also share what I learned from these experiences, how that learning informs how I lead today and some examples of how I facilitate my clients success with these same principles.

I invite you also to apply the same methodology to your life with reflection questions at the end of each chapter. When you lead yourself first, you then have a foundation for leading others. In Chapter 2, which is called Run Your Own Race, I share some stories from my days as an active-duty army officer when my approach to running the two miles for the physical training test and also my approach for the 12 miles forced road march had to be different from what other people did. What I would say is dare to be different. Find your own success formula. Sometimes, what works for you is different from what works for others. Remember, to run your own race and remember to get your own copy of Lead Yourself First and you’ll find resources on how to run your own race.

 

Important Links

 

March 24, 2024

Rebekah Simon-Peter: The Encounter And Call With The Miraculous Jewish Jesus [Episode 469]

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Rebekah Simon-Peter | Faith

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Rebekah Simon-Peter | Faith

 

Rebekah Simon-Peter is passionate about reconnecting spiritual leaders with their God-given powers to co-create miracles with the divine.  Her award-winning group coaching program, “Creating a Culture of Renewal® has energized church leaders across the country to reclaim their calling and to grow their ministries.

Educated in Theology and Environmental studies and previously serving as an ordained United Methodist Pastor, Rebekah is uniquely prepared for her current consulting role to grow the Green Church.

The author of many books to include “Forging a New Path: Moving the Church Forward in a Post-Pandemic World,” “Dream Like Jesus®,” “The Jew Named Jesus,” and “Green Church,” her newest book, due out later this year is an invitation to a transformational journey from discipleship to apostleship where believers co-create miracles with Jesus.

Listen today as Rebekah speaks with Dr. Karen about how to bring out the best in the people who frustrate you the most, the multi-dimensional meaning of the sustainable green church, how to cultivate a miracle-making mindset, Five surprising elements of Jesus-like dreams, her personal testimony about discovering the Jewish Jesus, her journey and lessons from addiction, how to create a culture of renewal, and more.

Reach Rebekah at rebekahsimonpeter.com

Listen to the podcast here

 

Rebekah Simon-Peter: The Encounter And Call With The Miraculous Jewish Jesus [Episode 469]

Rebekah Simon-Peter is passionate about reconnecting spiritual leaders with their God-given powers to co-create miracles with the divine.  Her award-winning group coaching program, “Creating a Culture of Renewal®” has energized church leaders across th…

God still speaks to his people, and he is still a God of the supernatural, both in the church setting and at work. Our guest for this episode will share about the supernatural God she has come to know and invite us to a deeper walk with the creator of the universe. God stands ready to transform church leaders, their congregations, and his marketplace ministry leaders.

My guest, Rebekah Simon-Peter, is passionate about reconnecting spiritual leaders with their God-given powers to co-create miracles with the divine. Her award-winning group coaching program, Creating a Culture of Renewal, has energized church leaders across the country to reclaim their calling and grow their ministries. Known for teaching leaders how to bring out the best in the people who frustrate them the most, her work transforms church leaders and the congregations they serve.

Her insights, experiences, and recommendations also apply to corporate business leaders. Stay tuned to hear the business applications. Rebekah is the author of Forging a New Path: Moving the Church Forward in a Post-Pandemic World from Market Square Publishers in 2022, Dream Like Jesus, The Jew Named Jesus, Green Church, Green Church Leader Guide, and 7 Simple Steps to Green Your Church.

Educated in theology and environmental studies, and previously serving as an ordained United Methodist pastor, Rebekah is uniquely prepared for her consulting role to grow the Green Church. A dynamic speaker, Rebekah has engaged and challenged audiences around the country. She’s an avid hiker, dog mom, wife to Jerry, lover of coffee, and a gratitude junkie. Welcome, Rebekah, to the show.

Thank you so much, Dr. Karen. It’s such a joy to be here. I’m looking forward to it.

What Is A Green Church? Connecting Scripture, Science, And Sustainability

It’s a joy to have you here. I’m looking forward to diving right in with you as well. Since I’ve used that word in your bio so many times about Green, I’m going to start there. What is a Green Church? What are you attempting to accomplish with Green Church? Why is that relevant?

When I first wrote those books back in 2010, I wanted to connect what scripture had to say about taking care of creation and what science said about how we were doing at it. I brought those two disciplines together to help churches understand how to love the earth that God created and continues to create, and how to live sustainably. We’re not living at the expense of the earth but in harmony with the earth. It’s important.

Look at the changing environment and climates around us. Business has to pay attention to that. Church needs to pay attention as well. There’s another piece of green though, and that’s the ecosystem of the church. In the ecosystem of the church, we want a church that’s experiencing renewal that has vision, life, and living waters flowing through it, not just stagnant, which so many churches have become. It has a dual meaning to that.

When you talk about sustainability and living in harmony with nature, the environment, and so on, how is that specifically beneficial to churches? We understand what businesses are trying to do but what’s beneficial to the church?

It’s beneficial in several ways. One, people get to live their faith, where faith is not disconnected from the earth but has a deep, profound awareness of nature and gratitude for God’s energy that flows through it and sustains it, and they see themselves as part of it. There are benefits as well when people linger over dishes and wash dishes together. Try telling all the church ladies that, I’m not sure it goes over too well. There’s a sense of community when we’re not just participating in a throwaway and disposable society because then our relationships begin to feel like that, too. Quick, hurry, throw everything in the trash.

That’s an interesting perspective. We’re modeling in our actions and behaviors the sustainability we want to see at a deeper level, not just on the disposables, but we don’t have disposable relationships. We want to value people a bit more, take care of them, clean them up, whatever is necessary.

This is our only earth. It is the place in which all of human history has happened. It is the place where human history unfolds. To care for it and live as though it’s sacred, not just with our words and thoughts but with our deeds matters for the Church.

Co-Creating Miracles With God: Stepping Out In Faith And Collaboration

Thank you very much for sharing that additional perspective on that. One hallmark of your work with churches is to get them out of the mire and into the miracle so they can co-create miracles with God. What kind of miracles are you talking about? What have you seen?

The kind of miracles I’m talking about are like walking on water. Your audience may remember the story of Jesus walking on water. Peter, who’s in the boat, said to him, “Lord, if that’s you, call me to you.” Jesus says, “Yep, come on out.” Peter starts walking on water a little bit, starts to doubt, and then he begins to sink. What gave Peter the courage to swing his leg over the side of the boat was knowing that Jesus would have his back if his faith faltered.

This is our one and only Earth. This is the place in which all of human history has happened. It is the place where human history unfolds. We need to care for it and live as though it's sacred. Click To Tweet

In churches, we often don’t have each other’s backs. We operate in silos, as many businesses do, with little silos, little decision-making, and separate budgets. When we come together and work collaboratively, which is so important in the church and business, we have a sense of having each other’s backs. We can do what seems impossible, like walking on water. This could look like funding ministries that seemed out of reach. It could also look like reaching people we never thought we could, or those who are too different from us, or wondering what we have to offer them.

In our work together, we’re seeing that when people can enter into the miracle-making mindset, all kinds of things become possible versus that narrow little band of predictability and what can we afford cuts off limits vision. We find it important to put vision before budget, and that’s where the miracles can begin to happen.

That’s a very important concept because God is greater and bigger than what we can see and imagine on our own. If we only imagine what we think we can afford, that is a limitation. He is the God of abundance, owning the cattle on 1,000 hills and so on. He can make the miraculous happen like Jesus feeding the 5,000 with just 2 fishes and 5 loaves, or any of the other examples that we have in scripture of miraculous and abundance at the same time.

Amen. That’s it exactly.

What typically stops churches from seeing and realizing these miracles in today’s time?

The church has set its expectations way too low. We’ve seen a steady exodus from the pews since the 1970s. The group of people is known as spiritual but not religious, and also the nones and the dones. With that steady exodus of the people left in churches, the focus that is left on the church is they are the hardcore backbone of the church. They’re people who are loyal, cautious, and not quick to take risks.

We have a concentration of people who’ve aged in place. They have such a focus on caution, harmony-seeking, and stability that they don’t easily enter the realm of risk, adventure, or curiosity as easily. Part of the reason that there’s such a preponderance of caution and harmony-seeking in the church is that there’s been a steady exodus since the 1970s of the spiritual but not religious and the nones and the dones. Those are people who typically are more curious, risk-taking, and adventurous. The folks that are left in church while the backbone of the church tend to not possess those qualities as much. They’re seeking to protect what’s left rather than adventure to create something new.

Big, Bold, Kingdom-Oriented Dreams: Expanding Possibilities And Impacting Communities

That’s phenomenal and fascinating to think about. Let me ask this. In your book Dream Like Jesus, you write about the need for big, bold, kingdom-oriented dreams. How are churches impacting their communities with those levels of dreams? Why should business owners even care about what the churches are doing in their communities?

If I might mention the five surprise elements of a Jesus-like dream, these are the criteria for what a dream would look like. 1) It’s got to expand assumptions about what’s possible. 2) It’s got to be bigger than you are. It cannot fit on your to-do list. It can’t even fit on your people’s to-do list. That means it’s going to have a fear factor. It’s scary a little bit. All of that means it’s bigger and, requires the input of God. That means we can begin to move into the miraculous. 4) It’s got to be bigger than the survival of the institution. It’s got to be about the blossoming and flourishing of the community. 5) It’s got to inspire people and unify them.

We know from Jesus that even all of his beautiful dreams didn’t inspire or unify everybody. It doesn’t have to be consensus. Why should business owners and business leaders care about these five surprise elements of a Jesus-like dream? You can use those in business. Churches are out to make an impact. The churches we work with are doing everything from intentionally creating safe spaces in the community where vulnerable populations can feel safe or mental health needs are being addressed. Sibling groups that enter into foster care have a safe place to be together. Homes that care for sibling groups of families are being cared for and stewarded in important ways.

The church is more and more meeting needs in the realm of mental health, social services, and belonging. We live in one of the loneliest times we’ve ever lived in. Even with all the social media, people are so lonely. Churches fill a need and a gap that’s so important. If we’re going to have healthy businesses, we have to have healthy communities and churches. I see all of those groups working together as very important.

That’s an important point because those people in the communities if they’re not healthy, they’re not prepared to enter the workforce in a great way and be able to contribute to the community as employees or entrepreneurs and business owners. There may be a greater influx of crime if people aren’t on the right foot.

I think about corporations and their corporate social responsibility programs and how many of them are also trying to build the community and elevate the lives of the people who live near and dear to where they are building their buildings and corporations. It’s not just that we are in this community and we don’t care about it. Even the corporations are thinking about how they can benefit the community. What I hear from you is the church and business can partner together in some of that.

Why Should Businesses Care About Churches? The Vital Role Of Churches In Healthy Communities

Absolutely. We all live in the same community. We’re all contributing to the same community and the beneficiaries of the community, but we’re also impacted by the negatives of the community. We are in it together.

If we're going to have healthy businesses, we have to have healthy communities. We have to have healthy churches. Click To Tweet

My Journey To Jesus: From Jewish Roots To A Christian Calling

I’m going to shift gears a little bit because one of the most interesting parts of your story, at least to me, is that you grew up Jewish and later discovered the Jewish Jesus. How is it that you came to be a believer in Jesus as the Messiah? Tell us about that story.

Thank you for asking, Dr. Karen. Born and raised Jewish in an interfaith home with a Jewish mom and a Catholic dad, we celebrated all the holidays. We had Passover, Easter, Hanukkah, and Christmas. I knew about all those holidays. The Christian holidays were more opportunities to have the Easter bunny visit or get presents at Christmas. It wasn’t really about Jesus. I was raised as a Reformed Jewish.

When I got clean and sober, I was hanging around Christians who were talking about their faith for the first time. Being in that environment got the juices flowing, but I had a waking vision of Jesus. My eyes were closed but I wasn’t asleep. It wasn’t a dream. Here is this Jewish Jesus, curly, thick, dark beard and curly, thick, dark hair and olive skin and warm, crinkly eyes, looking at me, communicating such love and understanding with his eyes. I felt like he was saying, “I love you. I understand you. I accept you.”

It was an awkward moment because it was not like he had been on my radar screen. It wasn’t like a burst into song. That’s not what happened. I was a little freaked out. I called one of my dear friends, one of my spiritual guides, and told her about it. She said, “Jesus was Jewish.” It was like, “Everybody knows that.” She said, “Did you know the disciples were Jewish?” I was like, “What’s a disciple?” She said, “You haven’t read the New Testament?” I said, “It’s not my book.” She said, “I’ll get you a copy.” I thought, “I’m not going to read it.”

She got me a copy. I didn’t read it. She was in seminary at the time. I thought, “There she is studying Hebrew in the middle of the day. I thought you only did that when you’re getting ready for your bat mitzvah,” which I had done. This happened when I was 28, the vision of Jesus. I’d been confirmed, had my bat mitzvah, and all of that. I thought, “I’m going to go to seminary too.”

I went off to the Iliff School of Theology, where I got to study the Hebrew Bible, Greek, New Testament, and all of that. It was almost like I’d been waiting my whole life for that experience for everything to come together. I didn’t think I was ever going to become a Christian. That’s not why I went. I was just going to be a Jew who followed Jesus. In my second year in seminary, I got the call to ministry. That’s how I got started on that. The very first church I joined and served as a historically African-American congregation. It seemed the closest to my experience. It was the most passionate.

In some of the other churches I attended, I thought I was not going to be able to stay awake on a Sunday morning, let alone get ordained, because some of the churches didn’t have the passion and movement of the spirit. I’m very much about the passion and the movement of the spirit. My calling, after I did twelve years as a pastor, is to revitalize churches with passion, spirit, and that miracle mindset, because we follow Jesus, the miracle maker. Where are we truly in terms of living that faith? That’s a brief encapsulation but it gives you a sense of where I’ve come from.

I love your story. To me, it’s amazing. It’s the picture of how God will reach us wherever we are and he’ll send us to places where we can experience him at a greater level. Who would have known it would have been at the seminary where he was studying, not to become a Christian necessarily, but to learn more about this? He showed you more. That’s miraculous in and of itself, as far as I’m concerned. I have a lot of Jewish friends and grew up in a very Jewish environment. There are very few of my Jewish friends who have come to see the Jewish Jesus as the Messiah. When I hear a story like yours, it’s exciting and inspirational.

It’s interesting to me. It came out of the blue. I wasn’t asking or looking for it but the way that miracle and vision inspired so many of my friends who had spent so much of their life praying for a visitation like that helped them understand that the age of miracles was not over. I feel like I’ve entered the Christian journey on the tide of miracles. That’s been a theme for me. Understanding the God of miracles and how to co-create miracles with God has been so important to me.

You also mentioned the role of the black church. Tell us a little bit more about that. How did the black church inform your early years as a believer? You talked about sensing the spirit there and the connection with your Jewish roots. Say more about what that was like and how it was different from being in churches that were not necessarily African-American or black churches.

For me, it was very interesting to be a minority among minorities. Here I am, a Jewish Christian. Already, it’s not any sort of classic profile. I don’t care what people say about conversion. For me, it wasn’t about shedding one identity and taking on a new identity. It was about adding another layer or lens through which I saw the world and see the world. I think of myself as a Reformodox Methodeutic, which takes into account all of my spiritual history.

Adopting, and understanding Jesus as Jewish, as Messiah, entering into the black church, and being a minority among minorities gave me a greater sense of safety than what you might think of as passing in a white church. “She looks white. She’s like one of us.” I can’t describe it but it was an interesting journey for all of us. We all worked on biases. We worked on preconceptions or stereotypes that we had about each other. It was a very fruitful time in the life of that church. I’m so proud to have been part of it and for God to have given me that extreme blessing.

In my whole life, I had that longing to be more a part of black culture and in the black church. I didn’t even know that but when I got there, I realized this was like a dream come true that I didn’t even know I had. It was very interesting because I was in seminary at the same time and taking studies under Dr. Vincent Harding, who had marched with Dr. King. I was learning so much about the Civil Rights Movement. At the same time, I was at Scott. It sharpened my understanding of privilege and power. I felt like I got an inside view of things that I don’t know I would have had any other way. It was such a beautiful gift to me.

When I left after three years, I left as a valued member of the community and part of the family. It expanded my sense of connecting with the human family. I was part of a community where kids were bused in from another larger urban area into my community. I always grew up with Black friends. I always had Black friends. That was a deep part of my understanding of what it meant to grow up in my family, grow up Jewish, and grow up going to my school. I always had that diversity, even though it was a community that didn’t have a lot of diversity inherently in it.

It is very important to understand the value of bringing people together and giving people the opportunity to work together, create partnerships together, and to create a new future that our families get to live into together. Click To Tweet

I’ve always had those connections with the Black community that have been important to me and feel natural to me. It’s been such an important part of my journey as a leader and human being. That’s important for businesses to think about. The church is one place that can be very segregated. Businesses, however, tend to be intentionally diverse. That’s very important to understand the value of bringing people together, giving people the opportunity to work together, create partnerships together, and create a new future that our families get to live in together.

It’s interesting that when we have diversity and an opportunity to interact with one another, we can see the commonalities in our histories, backgrounds, and stories. Many Black people relate to the struggles of the Jewish people, particularly in the Bible, being enslaved in Egypt, suffering there, crying out to God, having God send a deliverer to get out of that, and so on. Later, in modern times, the Holocaust, there are many parallels to circumstances and situations that Black people have faced as well. I see a natural connection between the histories of different people groups, between Jews and Blacks.

Those commonalities, the focus on the Hebrew Bible, slavery, and the coming out of slavery, were huge parts of my feeling at home and comfortable.

Lessons From The Pastorate: Cultivating Faith And Empowering Laity

You were a pastor for some time. What lessons did you learn as a pastor? How do those insights inform how you work with churches today?

I think back on all the wonderful churches I got to serve and the fabulous people I got to work with. I learned that people have a deep and abiding faith. It wasn’t my job to teach people faith. My job was to help them cultivate their faith journey and take their next step. We didn’t have to agree theologically. I didn’t have to see the world exactly the way they saw it. They didn’t have to understand God exactly the way I did. That mattered much less than that I was an advocate and a champion for them on their journey of faith and that they continued to take the next step.

The way that translated for me in my coaching and consulting as I work with church leaders is to help them understand their job. It’s not to change their people. It’s to cultivate what’s already nascent within them, what’s already in their hearts, what’s already in their spirits, and to draw that forth. I hate to say it but too many times, church leaders don’t understand the full value, the life experiences, and the richness of their laity. I want to help them see that and partner with their laity.

These people are not only the backbone of the church, they’re the visionaries. Even if they don’t see themselves as visionaries, they have a deep vision within their heart about the church. They want that church to survive and flourish. It’s the pastor’s job to tune in at a deep level to those dreams and draw them together so that the vision is not just their vision but representative of all their people.

I see two things in this that are exciting to me. As God has put the body together with eyes, ears, hands, feet, and legs, different members, and we’re not all the same, that vision that you were talking about becomes collective if you understand that each body part has something to contribute to what that vision is. It’s not the pastor being the Holy Spirit because there’s only one Holy Spirit. It’s seeing what the Holy Spirit is doing in each of those lives. As you say, leveraging that and helping each person take their next step in the church collectively, moving together. That’s a beautiful picture of it.

The Significance Of Passover And Easter: Bridging The Gap Between Jews And Christians

When I think about certain holidays, particularly Passover and Easter, there’s an enriched perspective that comes from understanding both of those holidays from both a Jewish and a Christian lens. How has your understanding been enriched about both Passover and Easter because of having both a Jewish and a Christian perspective?

What comes to mind is that Christians have not always understood how vulnerable Jews can feel during Passover. During the Middle Ages, blood libels, pogroms, and riots against Jews took place often during Passover because the story, which was not true, was that matzahs were made with the blood of Christian children. There’s a long history of suspicion and caution. It’s much less so today. There’s been great denouement. There’s been a long history of painful relations and the connection between Easter and Passover.

Holy Week was often a week in which, in the Middle Ages, pastors encouraged their parishioners to demonstrate their faith in Christ by harming their Jewish neighbors. It’s a terrible history. It’s not what’s happening now but it’s interesting because when you talked about those two together, it’s first there for me. We can’t forget. How do we move forward?

Many Christians have been so interested in Passover. I’ve done many Jewish-style Passovers for Christians because they want to know the history. It’s not like there are automatic bad vibes or bad feelings. They want to know the history and they’ve been as surprised as anybody else to discover some of that negative history. It’s helped them understand historically why Jews and Christians haven’t been super tight. That’s important training and education for all of us. I do think, generally, there’s been a great coming together of Jews and Christians, a deep appreciation for each other.

We’re in very hard times. Anti-Semitism has risen disproportionately around the globe, even before the war happened. It’s been very painful for people to understand how we bridge the gap. That remains an important conversation to understand our commonalities. As we talked about Blacks and Whites, Jews, Christians, and Muslims, how do we understand all of our commonality and not be divided and conquered, not be polarized by world events? How do we maintain our commonalities as human beings and practice intentional love and respect, even as we dialogue about difficult things?

For sure. There’s a real connection between the symbolism in the Passover and the picture of Jesus as Messiah. A lot of Christians like to see the Passover. They can see those connections because they understand the Christian side of it. Sometimes, people get trapped in what I’ll call an institutional view rather than a true Jesus view, who certainly would not have promoted the torture and torment of Jewish people, being Jewish himself.

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Rebekah Simon-Peter | Faith
Dream Like Jesus

He came to bring light and love and to bring us all under one umbrella instead of division. Many have lost sight of that and sometimes focus on the division part as opposed to the love and unity part that Jesus did bring in coming to earth for us. This brings me to another question. I’m thinking about the Apostle Paul, who was Jewish and always had a heart for his Jewish brethren no matter what city he went into.

He was supposed to be the apostle to the Gentiles but he always went to the synagogue first. He always wanted to talk to his Jewish brothers. It’s like, “If I could give an arm or a leg that my Jewish brethren would come to see Jesus as the Messiah, as I do,” that’s what he wanted to see. What is your heart for other Jewish people? What is your message for other Jewish people about Jesus?

My real heart about that is to see Jesus as a friend and not as a foe. Just as you say, institutional identities or histories get adopted versus biblical or historical understandings of events. It’s important to reclaim Jesus like so many have, as our Jewish brother, and separate the church and Christianity from Jesus. By that, I mean the Christian history about Jews separate that from Jesus himself. Understand that the things that have been done in Jesus’ name, that have been hurtful and harmful, were not Jesus doing that.

When we begin to tease those things apart, we can claim Jesus as our elder brother and as one of us. So much of Jesus is contained in Jewish history in the sense of His genius, faithfulness to God, chutzpah, love of the Torah, and being a Torah teacher. There’s so much Jewish about that. When we can tease apart the Christian institutional history of the church from Jesus himself, we can begin to get a truer picture of him. It’s easier to welcome his insights and perspective. Wonderful Jewish authors are writing about Jesus in ways that Jews can appreciate and that Christians can appreciate as well. There’s been a tremendous contribution made in this ongoing work. I feel very positive about the task of re-brothering Jesus.

It’s also important to recognize that not only did Jesus not do these negative things, He did not teach us to do those things either. That’s important because sometimes you can have a faith tradition where people are teaching that it should go this way. However, He never taught those negative things that we see occurring, supposedly, in His name. He’s probably up there in heaven like, “I never told you to do that. You’re off base.”

Addiction And Leadership: The Value Of Community And A Deep Spiritual Path

It’s important to make a distinction between who He is, what He’s about, and what He’s taught as well. Earlier, you talked about how your original foray into meeting some Christians had to do with a time in your life when you were going through addiction. I know you’ve wrestled with addiction in your life. Tell us about addiction and the impact your struggle with it had on your journey as a leader.

Addiction is primarily about isolation. When a person is addicted, whether it’s to food, drugs, alcohol, gambling, or pornography, it’s an isolating behavior. Even if it seems to take place around other people, like in restaurants, donut shops, or bars, it’s still isolation. The antidote to addiction is community. Many people are wrestling with addiction of various sorts. We live in a society that specializes in isolation. You do your thing, I’ll do my thing. It sounds good on the surface. I’m not saying we shouldn’t accept each other but there is a way in which our society is prone to addiction. What I’ve learned is the value of community.

My group coaching program, Creating a Culture of Renewal, teaches church leaders about leadership smarts and congregational intelligence and how to dream like Jesus but a big part of what we’re doing is providing a community for church leaders to share. It’s amazing how isolated church leaders feel. Even if they’re part of a denomination where they connect with other church leaders, there’s often a sense of competition and not letting down my guard because I might look bad. Church leaders often don’t know each other across denominations or regions.

I’ve come to understand that one of the values that our work provides for church leaders is community, where they can let down their hair, so to speak. They can dare to look bad or tell the truth to be authentic about what’s happening to them without being judged or reported. We’re not talking about illegal behavior but without somebody saying, “Gee, I don’t know if so and so is doing a great job.” There’s this safe space for them to grow.

That combats isolation, which both leads to addiction and is promulgated by addiction. I’ve learned the value of community. I’ve also learned the tremendous value of having a deep spiritual path that goes beyond going to church. I love church but I’ve got to be doing stuff between Sundays to be working on my spiritual path every morning, every day, having that deep, inner, authentic relationship with God. That’s key to overcoming addiction as well.

That’s an important point you’re making. You talked about community and making connections across regions and maybe even different faith groups. You’re starting to talk about the more personal, deep daily connection in terms of faith. Say more about that and how the addiction experience has informed your faith at those deeper levels.

I’ve learned to turn my will and my life over to the care of a power greater than myself. That means I don’t spend all my time in my head thinking and planning. I’ve got to check in with God. What I’ve learned is to trust the random thoughts that I get. I used to think, “Random thought? What’s that about? Go away.” I’ve come to understand that’s the deep, intuitive thought that God is placing on my heart. I’ve been trained through my recovery process to pause when agitated or doubtful, ask God for the next right thought or action, and allow my day to be shaped by promptings from the Holy Spirit in my heart.

It’s amazing how easy it is, even as clergy, to get one’s to-do list together, thank God very much, bye-bye, I’ve got this, and go about the work of ministry without checking in with God regularly and ensuring that I’m on the right path moment to moment. If that’s true for church leaders, how true is that for non-church leaders and business leaders?

The thing I’ve learned is God is always there, at the ready, waiting to prompt, comfort, guide, give a word, and even give that word of affirmation. All I have to do, all I need to do, all we need to do, is pause and tune in regularly. It doesn’t require special words, special clothing, special body postures, a special room in the house, or a special time of day. It doesn’t require any of that. It’s simply a tuning into what I call one’s inner divinity.

The Role Of Faith And Spirituality In Business: Bringing Wholeness To The Workplace

I love that. You mentioned business leaders. Let me go back there again. As you know, most of the audience of my show are executive business leaders. What role do you see for faith or spirituality in the world of business?

Addiction is primarily about isolation. Click To Tweet

A business can’t cultivate somebody’s spiritual life but it can acknowledge it. Even if the words that are used are slightly different, we talk about mindfulness and well-being but we can also talk about spirituality in the workplace. When businesses, managers, or whatever, permit people to tap into or acknowledge they are spiritual people or have a spirituality, that creates a sense of wholeness in a person. They don’t have to leave maybe their best self at home or in the car before they come in. They can bring all of who they are and all of those qualities with them to work.

That’s hugely important. The spiritual but not religious have taught us that spirituality is key and it’s part of the community. It’s key in everything they do, especially true in business life. I’d say this is especially true with younger generations that expect mentoring at new levels and their whole being to be welcomed. We need to pay attention to that to be effective as we go forward.

Business leaders, like church leaders, also face challenges with difficult people who frustrate them the most. What advice and counsel do you have for Christian executives working in secular contexts about how to lead difficult people?

First off, I’ve learned to take away the sense that that person is difficult and more that we’re having a difficult time connecting. It’s easy to say, “It’s you. You’re the problem. If you would just blah, blah, blah, this would all go well.” What we’re discovering as we work with personality types, and I especially like the Everything DiSC model, that’s what I use in my work, is that some people are results-driven, others like to be influencers, and they’re very optimistic and happy, positive people. Some people are cautious and systematic.

If you can acquaint yourself with those different styles of being, and then practice what I call the Platinum Rule, frame your conversation in such a way that their needs, motivators, and skills are being addressed, rather than your particular need for results or accuracy. If their qualities can be lifted as important, they’ll begin to hear you in a new way. You’ll find that you have more of an ally than an adversary. That’s how quickly things can turn when you begin to preference their motivators and strengths. Not that you still don’t want your results but frame it in a way they can hear it. Those difficult people can transform and become some of your very best allies.

You’re mentioning two things here that are important. One of the concepts I call it is putting the issue, whatever it is, in the middle of the table. It’s not in you, it’s not in me, it’s right here in the middle of the table, and we’re going to partner together to figure out how to address it, which means that your needs have to be met and so do mine. That’s speaking the language, if you will, of the other person that you’ve been talking about.

That’s huge and I’m so glad you articulated that. The difficulty is not the person. Like you say, the problem’s connecting, and let’s look at that part. Let’s figure out what we can do about it. Since you’re doing your work of creating a culture of renewal with church leaders, what can business executives learn from that work about creating a culture of renewal?

Creating A Culture Of Renewal: Lessons For Business Leaders

Our work is threefold. First, we teach congregational intelligence, which is applying emotional intelligence to the life of the congregation, and seeing how stuck or small thinking is coded into the very life of the church, whether the worship service or the way ministries are done. Businesses can learn from that because businesses that are having a hard time growing or meeting the needs of their constituencies may have stuck coded in ways they haven’t even thought about. Always looking at things through the lens of emotional intelligence is very important, understanding the needs of your people.

Secondly, we teach leadership smarts. That’s everything from learning to understand what your fears are and how your fears may be holding you back. You may be leading from a place where you’re protecting your fear rather than leaning into the fear with courage. When we lead from a place of protecting our fears so they don’t get triggered, we’re missing very important opportunities. That’s true for the church and true for business as well. We teach productive conflict. It’s important to understand conflict is not going anywhere. There are ways to engage it productively.

That’s a level of emotional intelligence that’s required. You have to understand that the way I’m dealing with conflict may be exacerbating this. Even if it looks like, “I’m smoothing things over. I’m soothing people. That’s not a problem, is it?” Yes, that can very much be a problem because then you’re not getting down to the real issues. Lastly, we teach how to shift the culture and that’s the big, bold dream, getting people aligned with that vision and then executing the vision so that people aren’t left with dashed hopes or unfulfilled promises.

Lessons From The Bubonic Plague: Finding Innovation In Times Of Crisis

The cultural piece is essential and making sure the vision is infused in everything as well. Business leaders use that as well. In your book, Forging a New Path, you wrote about what the modern church can learn from the bubonic plague. What are some of those lessons for churches and then also apply that to business leaders?

They were asking the same questions back in the Middle Ages that we’re asking. “When do things go back to normal? How do we get people back to church? How do we do more with less?” One of the biggest issues and lessons is that they had less of a lot of things back then. Churches, too. Businesses certainly have had to deal with fewer employees. It was such an age of innovation at the same time because they had more of many things.

Yes, they had less of certain things but they had more of other things. It was that looking at what they had that allowed great innovation to happen. We wouldn’t have the printing press if it wasn’t for the bubonic plague. We got Zoom during the pandemic. They got books back then. Always look for the new technology that’s emerging. Look for unexpected resources. Back then, they had fewer family members. They had a whole lot of extra clothing. Guess what they did with all that extra clothing? Rag cloth and made book printing cheaper.

Literacy soared. Ideas could no longer be burned at the stake. The whole world changed because there was extra clothing and the idea of the printing press. Always look for innovation. I tell this to church leaders, “Make a list of everything you have less of and a list of everything you have more of. Focus on that list and watch where the innovation can come from.” Business has certainly shown us how innovation can happen even when times are very tight and squeezed. That’s when the best stuff comes forward. There’s much for us to learn from pandemics past.

Innovation can happen even when times are very tight and squeezed. In fact, that's when the best stuff comes forward. Click To Tweet

I love that. It reminds me of the Great Depression and how many people flourished during the Great Depression because they had to think of new ways of providing services and products to people that they needed at that time. It’s a very similar thought process that you’re bringing up. That’s phenomenal. Let me ask you this. Your name has a special meaning, especially your last name. Tell us about the meaning of your name and its significance for you.

The Significance Of My Name: A Journey Of Transformation And Faith

When I went to seminary, following my friend there, when I got the call to ministry, I felt like God whispered a new name to me, and it’s my name now, Rebekah Simon-Peter. Rebekah was a biblical figure who didn’t follow the order of the day. She followed God’s prompting instead, which I did. Simon was a Jew who followed Jesus. In the process, Jesus changed his name from Simon to Peter. Carrying that spiritual transformation within my name has felt very meaningful to me. It’s very biblical. When big things happen in the Bible, people usually get a new name.

New Book And Contact Information: Resources For Church And Business Leaders

I love the name that you have and that you’ve been given through your transformation. It has deep meaning. Thank you for sharing that with us as well. What’s next for you, Rebekah? Tell us about your upcoming new projects or new directions. What’s going on?

I’m working on a new book. This is my passion project. It’s going to be a 40-day journey of transformation. I’m passionate about Christians advancing from discipleship to apostleship, not only believing in Jesus but learning to believe like Jesus. If you can believe like Jesus, you can be a co-creator of miracles. It’s the coming together of many years of research, study, teaching, writing, and preaching in this book. It’ll be coming out in October 2025. I don’t have an official title yet but look for something along the lines of 40 Days of Transformation.

How exciting. You might have to come back and tell us about it once it’s ready to be released and come out. How can people reach you? Who should reach you about what? Tell us also about your latest book before your current book comes up.

Please reach me at my website, RebekahSimonPeter.com. There’s a place to sign up for my blogs, reach out to me, or get me a message directly. I look forward to hearing from you. I’m especially interested in working with church leaders and other leaders like faith-based leaders and nonprofit leaders who are interested in creating cultures of renewal in their setting. I also coach entrepreneurs because this has been an entrepreneurial, spiritual endeavor for me for many years. I love speaking to audiences to inspire them, inform them, and give them tools to take away so they can begin to put their big dreams into practice.

You mentioned my book, Forging a New Path: Moving the Church Forward in a Post-Pandemic World. That’s available on Amazon, as are all my books. I love teaching the three S’s of post-pandemic community, which we can learn about being social, spiritual, and of service. Also, the three forms of spirituality the church needs and how that relates to business. Those are some of my passion ideas that I’m sharing with others and infusing into the world.

Closing Words Of Wisdom: Living Your Faith At Work And Letting Your Light Shine

Thanks for planting that seed for people to go and read that book and learn more about these three S’s post-pandemic and all the other wisdom you’ve built into the book. It sounds like people can call you for speaking engagements and your consulting work. That could be church leaders and also entrepreneurial leaders. That’s RebekahSimonPeter.com. That’s a great deal. Rebekah, you’ve shared many insights that are relevant for business executive leaders. What additional or closing words of wisdom would you like to leave for my community of executive business leaders?

Thank you so much for asking that. You have the power of God within you. God has placed you in the position you’re in right now for such a time as this. This is a time for innovation, caring about people, bringing unity, and lifting our highest values in a time when those are challenged regularly. I encourage you to live your faith at work. Let your light shine. It may sound trite and small but it is not. Be salt. Be light. Let your light shine. Take the courage that God is using you in very powerful ways.

Thank you so much, Rebekah, for being here and sharing those words of wisdom. They go with the word of the year, which is light. We’ve been talking about how light leads to love, and leads to life. Being the light at work is a good deal. Thank you so much for everything you’ve shared. I appreciate it.

Thank you, Dr. Karen. It’s been such a pleasure to be with you.

Likewise.

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We’ll close this segment together with Rebekah Simon-Peter by reading John 14: 12-14, which says, “Most assuredly, I say to you, he who believes in me, the works that I do, he will also do, and greater works than these he will do, because I go to my Father. Whatever you ask in my name, that I will do, that the Father may be glorified in the Son. If you ask anything in my name, I will do it.”

I want to remind everyone that Rebekah has been talking to us about miracles, being bold for Jesus, and stepping out for those things beyond our reach. That fits with Jesus’ notion of greater works because we have the power of the Holy Spirit within us, as God leads us to whatever those greater works may be. Sit at the feet of Jesus. Hear the message. Step out boldly in His power and do all He has called you to do. Have a fabulous day. We’ll see you next time.

Not only believe in Jesus, but learn to believe like Jesus. Because if you can believe like Jesus, you can be a co-creator of Miracles. Click To Tweet

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I’m here with Jos Snoep, the CEO and President of the Bible League. The Bible League is a ministry that provides Bibles and English instructional materials in the Word of God, as well as trains teachers in their local language and culture to share the Word of God and disciple people. Jos, tell us a little bit about the impact of the Bible League. What’s going on out there?

I met a lady named Nimia. Nimia was born in 1949. She became a Christian in 2002. We were able to invite her to one of our trainings. At the end of the meeting, she stood up and shared her testimony. She said, “This is the first time I’ve received a Bible of my own. I’m equipped to share the Word of God with others.” I thought to myself, “That’s why we are the Bible League. That’s why God called us to be in ministry, to serve people like that and equip them with the right materials and the Word of God.”

Thank you so much, Jos, for sharing that story. I want to let everyone know that you can be part of this movement as well. You can go to BibleLeague.org to find out more about the ministry and also donate. There are many more stories like the one Jos shared about lives that are changed and impacted by God through Jesus Christ.

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I’m here to celebrate the work of the Bible League, which is a global ministry that provides Bibles, ministry study materials, and through activities like Project Philip, teaches and trains local people in how to share the Word of God. The President and CEO of Bible League, Jos Snoep, is here to share a little more about what the Bible League is doing.

The beauty of the local church is that it is the body of Christ. The Holy Spirit calls the local church to be engaged in the Great Commission. As Bible League, we come alongside local pastors. I met a pastor named Rolando in the Amazon. He has a great vision to reach 200 communities with the Word of God. We were able to come alongside him and help with Bibles and resources.

Thank you so much, Jos. We are all partners together. You, the Bible League, are the hands and feet of the local people on the ground. Some partners and donors can be hands and feet to you as you share with others. For those of you who want to be part of this ministry, and I invite you to be a part of it, I’m a part of it, go to BibleLeague.org. See more about the ministry and how you can participate and donate.

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I want to tell you a little about Spirit Wings Kids Foundation, a 501(c)(3) nonprofit organization. The organization provides profound services for orphans, widows, and families across the globe, especially in Uganda. I’m speaking with Donna Johnson, the Founder of Spirit Wings Kids and a board member. Donna, tell us about some examples of the profound work you’re doing in Uganda.

Thank you, Dr. Karen. We were there and it was incredible. It’s more than an orphanage. We have a soccer academy that keeps the boys off the street. We have a Windows program that matches them with children. It’s a thriving network of entrepreneurs. It’s been such a meaningful blessing to see the work we’re doing there.

Donna, what I love about what you said is that you’re talking about their whole lives. You’re creating families between the widows and the children. You’re also making sure they have recreation and something to do with the soccer academy while looking at the job situation and the entrepreneurial aspect. As a businesswoman yourself who is very successful, you’re right in line with being able to make that difference. Thank you so much for the difference you’re making. I’m inviting everyone to go to SWKids.Foundation and donate. One hundred percent of everything you donate goes to those in need and those receiving services. Thank you so much for donating. Donna, thank you for this ministry.

 

Important Links

 

About Rebekah Simon-Peter

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Rebekah Simon-Peter | FaithRebekah Simon-Peter is a visionary leader, acclaimed author, and dynamic speaker dedicated to empowering individuals and faith communities to embrace their divine potential. The author of seven books, including Believe Like Jesus: Rising from Faith in Jesus to the Faith of Jesus; Forging a New Path; and Dream Like Jesus, Rebekah challenges and inspires others to move beyond discipleship into apostleship—boldly co-creating miracles with God.

Over the past eighteen years, Rebekah has transformed the lives of thousands of leaders through her award-winning group coaching program, Creating a Culture of Renewal®. As an ordained Elder in the Mountain Sky Conference of the United Methodist Church, she combines deep biblical insights with practical leadership strategies, helping individuals and organizations cultivate spiritual growth, resilience, and innovation. Rebekah holds a B.S. in Environmental Studies from the University of Vermont, and an M. Div. and M.A.R. from the Iliff School of Theology. She is a Certified Renewalist.

Known for her engaging storytelling and thought-provoking perspectives, Rebekah is a sought-after keynote speaker who delivers impactful, unforgettable experiences. She leads transformative workshops that equips leaders with the tools to navigate change with confidence and clarity.

A featured blogger for top faith-based outlets, Rebekah’s work resonates with those seeking deeper purpose, spiritual renewal, and meaningful action. Whether speaking to church leaders, faith communities, or individuals on a journey of self-discovery, she invites others to embrace their inner divinity and rise to new heights of leadership and faith.

March 11, 2024

Ame-Lia Tamburrini: Beyond Tolerance And DEI To Create A Culture Of Belonging [Episode 467]

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Ame-Lia Tamburrini | Culture Of Belonging

The Voice of Leadership (Podcast & YouTube) /Dr. Karen Speaks Leadership (TV Show and iHeart Radio) | Ame-Lia Tamburrini | Culture Of Belonging

 

Ame-Lia Tamburrini is the founder and CEO of HUM Consulting based in British Columbia, Canada. She moves organizations and communities beyond diversity, equity, and inclusion into cultures of belonging.

Her clients include non-profits, corporations, those in government and education sectors, and rural, remote, and Indigenous communities. Ame-Lia holds a Master of Science in Epidemiology and a BSc in Kinesiology, and she is a certified facilitator of restorative justice, circle dialogue, and trauma-informed practices.

Today she speaks with Dr. Karen about cultures of belonging, self-knowledge and understanding, vulnerability, the value of feminine leadership for all genders, and the lessons she learned from her cancer journey.

Reach Ame-Lia at her website or on LinkedIn or YouTube. E-mail Ame-Lia at Ame-Lia@humconsulting.ca

The post Ame-Lia Tamburrini: Beyond Tolerance and DEI to Create a Culture of Belonging [Episode 467] first appeared on TRANSLEADERSHIP, INC®.

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Ame-Lia Tamburrini: Beyond Tolerance And DEI To Create A Culture Of Belonging [Episode 467]

Do you want to go beyond tolerance to create a culture of belonging from the inside out? What are the benefits of a culture of belonging? My special guest, Ame-Lia Tamburrini, talks about how to create a culture of belonging and why belonging is vital to a healthy workplace. Let me tell you a little bit about Ame-Lia. She is the founder and CEO of HUM Consulting based in British Columbia, Canada. As an inclusive leadership speaker, author, and master facilitator, she moves organizations and communities beyond diversity, equity, and inclusion into cultures of belonging from the inside out.

Her clients include nonprofits, corporations, and those in the government and education sectors. Her unique approach appeals to diverse sectors, especially traditionally male-dominated industries such as mining, engineering, education, and law and government institutions. For more than 20 years, Ame-Lia has also engaged with rural, remote, and Indigenous communities around the world in resource extraction, housing, public health, restorative justice, and education.

She holds a master of science in epidemiology and a bachelor of science in kinesiology and is a certified facilitator of restorative justice, circle dialogue, and trauma-informed practices. She brings all of herself to work and receives the highest ratings at conferences and leadership retreats with her approachable and engaging combination of humor, vulnerability, and intellect. Ame-Lia sees the light in everyone and ensures participants leave better equipped to shine their light. Ame-Lia, thank you so much for being with me on the show.

Thank you, Dr. Karen. It is a true honor to be here and a joy.

Understanding Belonging: Going From DEI To Belonging

Thank you so much. I am delighted. I’ve been looking forward to having this conversation with you as I think it’s very important and vital for the workplace. Ame-Lia, I’m just going to jump right in and ask you, first of all, to let us know what is belonging since that’s such a core part of what you do. What does it mean to go from diversity, equity, inclusion, and DEI, to belonging? Tell us about that.

When I think about diversity, equity, and inclusion, I immediately go into my head and I get busy thinking about definitions and how I’m going to do that right. When I say belonging, there’s something that settles into the body and it becomes a feeling sense. For me, fundamentally, that’s what belonging is. When you enter into your workplace, there is a feeling sense that you are valued just as you are, and that you have wisdom to share and contribute. You are connected to this community that can lift up and support you and help you to be your very best self while contributing to whatever the organizational goals happen to be.

I think it’s fabulous if people have an opportunity every day to contribute their gifts to the workplace in the way that you’re talking about. Wouldn’t that be wonderful in terms of the cultures that we all get to live in and also to create together? When you think about DEI, diversity, equity, and inclusion, does it feel more like a formula or as if you’re looking at just metrics that may be absent the heart? What’s the difference?

Diversity, equity, and inclusion for me feel like definitions. It feels like policies. It feels like exercises and checkbox approaches to getting things right. This whole getting things complicate the journey of diversity, equity, and inclusion, like creating those spaces where people can show up as themselves. It’s an old way of being, a way that’s been conditioned into many of us. Getting things right triggers that survival mechanism.

All of a sudden, we’re not relating to people as humans with all the messiness that is there, but we’re trying to be good. We’re trying to look good. That can shut down a conversation in a hurry. This is why I like framing this conversation in terms of belonging because it really talks about what this is at the core, which is love and joy and heart space versus something that you have to figure out intellectually or govern with a policy.

Thank you for saying more about that. I think that really gets to the heart of the difference as well. Share a little bit, Ame-Lia about what does it mean to do this work from the inside out, because I know that’s a core concept for you as well.

Again, I don’t want to sound repetitive, but it is coming back into that heart space and recognizing that it’s not so much about what we do with each other, but it’s how we be with one another. How we be is very much governed by a lot of programming, a lot of things that we’ve heard about how we should and shouldn’t be in the world, and things that we’ve learned about other cultures or other people that we bring forward, mostly unconsciously.

It is not so much about what we do with each other but how we are with one another. Click To Tweet

If we’re not aware of the stories that we’re telling ourselves, how we’ve been programmed, the conditioning that is in our bodies, and how that governs what we put back out into the world, then we’re not going to get very far. It’s going to be very surface-level. We’re going to find ourselves back saying things that we regret or not saying anything at all because we’re too scared because we want to get things right. When we can really get intimate with how we are as humans and see the commonalities in that, it becomes less scary. It becomes a very different conversation.

I think what I’m hearing you say is that we have to be willing to look in the mirror a little bit and do some self-examination. Even as we’re doing work in this space, it starts with us, as I would frame it, the instrument of our own leadership, because I know in my book, lead yourself first. That’s the whole point. If you’re really going to be effective in leadership and creating belonging, you do have to start with you. I really appreciate the fact that that’s a lot of what you do too, when you’re talking about it from the inside out.

I learned that through my own journey. I think all the work I do today is really taking the lessons that I’ve learned to live a life that has more joy, more fulfillment, and causes less harm, and just re-teaching people those gifts that I’ve been given over the years in interesting, fun, and sometimes really painful ways. I’ve learned the lesson and I believe that we come here to teach what we learn.

Restorative Justice: A Key Concept In Today’s World

Certainly to share with each other and then we can learn from each other because we will probably have some different experiences and different lessons along the way. Each one of us has to experience the exact same thing because if we’re in a community we benefit from all of our experiences. I really love that as well. Ame-Lia, you refer to some of your work as restorative justice. What is restorative justice and how is that important in our world today?

Restorative justice is an alternative to the criminal justice system. For me, I work with an organization called Restorative Justice Victoria as a volunteer facilitator, and we have cases referred to us from the police or here it’s called The Crown. Instead of having people go through the criminal justice system, they come to us and have very compassionate heart-centered dialogues about taking responsibility for harms that are caused.

If somebody does spray painting or maybe it’s an abuse of some kind or a fight that happens, those folks will come to us and the responsible parties. We don’t call them offenders or criminals. We’ll work with them. First of all to have us understand what was going on for them that day, and learn more about their life history so we can get clear on why potentially they showed up in the way they did in that moment. We have similar conversations with the affected parties. Again, we don’t call them victims because we want folks to be empowered in their lives.

Eventually, through these dialogues, we bring those people together to have conversations about what happened that day in that moment. We have people take responsibility for the harm that they caused. The affected party gets to ask for what they need. What would feel meaningful for them to repair that harm? It’s a beautiful approach. What I love about it is the transformation that occurs in both people. The affected party feels less fear at the end of the day because they’ve been able to connect to the humanity of the responsible party.

That responsible party heals in some way by being able to know themselves better, not feel so bad about what they did because they understand where it came from and they get to make that apology, which so many want to do. I think it’s important for today because it is that compassionate approach. It’s very easy for us to put up walls when harm has been caused and point fingers and blame but when we can see ourselves in each other, we stop perpetuating the same cycles.

It is easy to put up walls when harm has been caused. But when we can see ourselves in each other, we stop perpetuating the same cycles. Click To Tweet

What a beautiful description and example. It makes me think about healing more than punishment and understanding on some level and certainly making reparations of one sort or another, but from a deep place of knowing each other rather than you never see the person except for maybe in a courtroom where you’re not really speaking to them or whatever. “Yes, you must pay this fine or you must do this thing, but it’s very impersonal.” I guess that is what I would say about the criminal justice system. When you are doing restorative justice work, some of these outcomes, what have they been in comparison to what happens in the criminal justice system? Why do people still send individuals to you for this approach? They must be working in some way.

It’s definitely working. I don’t think I can comment on what’s happening in the criminal justice system, but I can say that with everybody that I work with, there is a huge transformation and we have these people that are causing harm in some way or another. They have 99.9% of the time never experienced true love in their life.

Somebody really has them, holding them, ensuring that they feel seen and heard and respected. There’s also generally some trauma in the background. They’re either ongoing or in their past. That healing that you talk about is really important. I think that’s what we create, that environment for them to do that healing. We also create a space for them to be seen and heard and not thrown to the curb, which is what happens in our criminal justice system.

We said, “You’ve committed a crime and then we lock you behind bars and remove you from society and your support and your social structures.” Those people end up becoming leaders in their community. They go back into whatever the crowds they were hanging out with and start to make different decisions and start to talk about what they learned in this journey. They become agents of change, which I think is fabulous. I don’t know, I cannot comment if that’s happening in the criminal justice system or not.

It’s a beautiful story, what you’re talking about in terms of restorative justice. It makes me think about this notion of how God is love. As people experience love, they’re experiencing more of God. As they are loved, they have more capacity to go out and love other people. It’s just a beautiful cycle that I see that you’re creating in your work. Thank you for doing this very profound work that I know is transforming lives from what you’re describing.

Building Trust With Indigenous Communities

Ame-Lia, I also know that you transform lives in the Indigenous communities, First Nations people and very often, at least in the United States, I don’t know if it’s the same in Canada, but I would assume it might be the same. Very often, Indigenous people don’t want outsiders coming in and showing them anything. There’s something about how you work that really resonates with them. Tell us a little bit about the work you’re doing with the Indigenous communities and why the connection actually works.

I’ve spent quite a number of years working alongside Indigenous communities, and that was through different work I was doing where it was centered in resource development, a lot of oil and gas, and mining. I got to travel throughout North America and overseas as well and work with Indigenous communities of the lands there. Firstly, I’ll say that I’ve actually learned from them and have changed my own worldview because of those experiences. Through that journey, I learned about different definitions of health. My background is in health, kinesiology, and epidemiology.

They taught me to expand what I was learning in university to consider environmental and social factors and spiritual factors and emotional factors. Instead of just like, “I have an injury or an illness and that means I’m not well.” They have this beautiful definition and concept of well-being. I’ve learned from them. I also saw how the trauma they experienced through colonization played out in their communities through addictions and domestic violence and a lot of things like that, which are still very prevalent today.

When I work with indigenous communities today, I’m not going in to help them. I’m going there to stand beside them in conversations, generally with non-Indigenous organizations that want to work alongside them. I think what works in my approach is that I come in and I’m curious. I simply listen. That has supported me a lot to better understand their worldview and also to gain trust.

The Indigenous communities have an oral way of being. They tell oral history and that can take some time. Often, non-Indigenous communities want to cut it off and get to the business and get to the agenda but that interferes with the relationship building. That’s also what Indigenous cultures are centered on relationality versus being transactional, which we tend to do in our more Western way of being.

I think listening, curiosity, and going in with that beginner’s mindset that I know nothing. I just want to learn in this setting. Those three things, they’re what I tell my clients as well. If you’re going to be working, engaging with Indigenous communities, to park your wisdom. It doesn’t mean you’re not smart. It doesn’t mean you don’t have knowledge. There’s an openness to potentially the Indigenous wisdom has something to teach us, especially in this moment.

The Circle Method: Fostering Connections In Communities

I think this is really captured that what you said about standing beside people. When you’re side by side, you can really share and exchange and learn from each other. One is not above or below your shoulder to shoulder, you’re next to each other. I think that’s a beautiful way of thinking about mutual learning and growth and development and being curious, as you said, having that beginner’s mind. That makes perfect sense. You also have as a primary intervention process something you call the circle method. What is that? What is the circle method and how do you use it to create more connections?

In its most basic form to describe it so people can get a visual. I envision it as people sitting around a fire, which is the root of all of our ancestry. It doesn’t matter where you come from, what color your skin is, or what religion you are. Hundreds of thousands of years ago, they started to gather fire and people gathered around that fire. In that moment, language was developed, safety was created, they shared food, community was created, and it really is the core of our roots.

We sit in chairs, there are no tables, we generally have something in the middle that is meaningful, and we pass a talking piece from one person to another person to another person. What this does, is this way of being, and it can be used in so many different settings, it allows, first of all, everybody to show up as a knowledge keeper. When you have that talking piece, everybody’s listening, there’s no back and forth or interrupting or advice-giving or anything like that. That person is just sharing their wisdom, and then the next person talks and it goes around like that.

It also establishes that everybody in that space is a leader because you’re taking collective responsibility for what happens, and what gets created in that circle. The third thing that happens in that circle setting is a realization that we are interconnected with each other because I know you know this, as you’re listening to stories, you can learn about yourself through somebody else’s story. You can also feel less alone because you’re like, “Me too. I’ve also had that experience.” That sense of community gets strengthened in terms of what it is. It’s really that very intentional way of being together where one person is sharing at a time.

How Italian Heritage Influences Personal And Professional Life

I love that. Ame-Lia, we’ve been talking about culture, we’ve been talking about backgrounds and sharing and so on and so forth. I know that you have a background as an Italian. Tell us a little bit about how your own heritage and culture shows up in your life and in your work and talk about maybe the values or the experiences that you bring from the Italian culture and how you live every day.

I love it. If you interviewed me a few months from now, I would have a very different answer because I’m actually going to Italy for two months to learn more about my own heritage. My father did, he immigrated from Italy when he was eighteen but my parents divorced when I was pretty young. I mostly grew up with my mom, but I have this Italian like very passionate about the fact that I am Italian.

My father too, being an immigrant, and there was a generation there that thought it wasn’t okay for us to learn Italian. English was the root to success. We didn’t learn Italian growing up, my brother and I. I’m on this journey of learning Italian. I think learning a language is a beautiful way to understand culture on a different level. You can so clearly see the worldview in the words people use.

Learning a language is a beautiful way to understand culture on a different level. You can clearly see the worldview in the words people use. Click To Tweet

Today, my journey into getting to know my roots really stems from my work with the Indigenous community. When I speak with them, they always tell me, you need to get to know your lineage. You need to get to know your heritage. When Indigenous people introduce themselves in a meeting, they talk about their parents and their grandparents and the lands that they came from. My “lands” are overseas.

I’ve never really been on them. That’s what this journey is for me. I’m starting to incorporate Italian into some of the presentations or speeches that I give strengthening my holiday traditions like Christmas. I now cook a sausage and lentil dish. There’s something about it that feels amazing. I cannot explain it, but it does feel like I’m connecting to something that is in me. When I get back from Italy in a couple of months, I have this strong sense that it’s going to much more influence my day-to-day life and how I do my work in the world.

I think that our own culture and history, it’s part of the strengths that we come into the world with. The more we can understand those strengths and tap into the wisdom, if you will, of our cultural heritage is we show up in more powerful ways and we have more to share. As you very well know, Ame-Lia, you’ve seen me in many settings. I often am expressing some aspects of my cultural heritage and what I might be wearing. African American and also Cherokee on both sides of my family.

There’s always some hint of something African, maybe a hint of something Native American at the same time. It doesn’t necessarily have to be Cherokee. Most of my stuff is actually Navajo because I really love their beadwork and yet it speaks to me as well. I think that when you come back from Italy, it’s going to almost feel as though there’s been a pouring in. I would love to talk to you when you get back to see what that pouring in was all about. It’s just going deeper and who you are.

I love that about you. Like just the expression in how you be, but your look and the clothes and everything. Even planning my trip for Italy, I find I’m dressing differently. All of a sudden, I’ve gotten more of an artistic flair. I don’t know what’s happening. When I work with diversity, equity, and inclusion, the non-White population is often saying like, “That’s part of the White problem is that we’re not connected to our culture.” When we’re not connected to our culture, there’s no root, there’s no stability, like you were saying.

We’re very wobbly and we need to find safety by controlling others. When we are fully rooted in who we are, we know ourselves deeply and have the wisdom of our ancestors with us at all times, we will show up very differently in the world. I think that’s a call to action. I think for the listener is getting to know your roots, and our ancestry, connecting in whatever way you can is so important if you are truly committed to creating a world that is not more diverse, but is more accepting of diversity and feels inclusive and has that energy of belonging.

Feminine Leadership: Empowering All Genders In The Workplace

I hope people are listening to that call to action. We all can go a little bit deeper into our own roots and our own foundation and create stability today. Also, think about creating more to share across the different aisles. There’s more that often connects us if we take the time to look and find it and talk about it. It’s always surprising like you were saying earlier, many different cultures were around the campfire, so to speak. That’s a shared experience across many different cultural and ethnic backgrounds and groups. Ame-Lia, you also are passionate about bringing feminine leadership to the corporate business environment. What is feminine leadership and how does it benefit everyone no matter what their gender is?

I’m part of this organization, a co-chair of Female Wave and Change Canada. It’s part of a global organization called Female Wave of Change. This organization really supports women, and people from all walks of life and wants to help them grow, and develop their leadership qualities. Doesn’t matter if they’re a “leader,” in an organization or of their own business, or in their families or their communities. Personally, I think we are all leaders. We just need to claim that for ourselves. That shifts how we show up in the world.

The principles that the female wave of change focuses on and that I think are considered “feminine” are compassion and creativity, collaboration and inclusiveness, emotional intelligence, intuition, and authenticity. I think what has been happening are the world that most of us have grown up in, is those values haven’t been at the forefront or they’ve been expressed less than or valued less than other qualities that were more controlling and more logical and less abstract, I think, that are generally associated with the masculine. What we’re doing is really trying to balance things out.

We don’t want to go above, but just equal the playing ground, so to speak, so that natural way of being that like we’ve always meant to have this balance, but because of the way things have transpired, that balance hasn’t been there. Einstein has a great quote, “You cannot solve the world’s problems with the same consciousness or thinking that created them.” I think that’s what this organization is getting at. It’s like, we cannot come at the world’s problems that exist today in the same way we have. We need something different. This is potentially one solution.

In a way, if we think about the challenges in today’s world, if we only bring half of our resources, it’s really not enough to really understand what’s going on and to be able to move the needle, so to speak, on whatever is happening there. The feminine way of leadership has been absent in some places, and I think sometimes we may move more quickly even to wars and fighting as opposed to sitting down and communicating and collaborating.

Maybe that could be more of a first choice in some cases, and we could avoid some of the other outcomes. When I think about the beginning and God creating the heavens and the earth, when he created Adam and Eve, he says he created man and he referred to them as male and female under that term man. It’s like man and woman, and the whole point being. They’re together. You cannot separate them in that sense. That’s what I hear when you’re talking about this.

I love that perspective. I was thinking about COVID and some of the leadership that came up through that time period. Certainly the New Zealand Prime Minister and our medical health officer here in British Columbia, she was a woman as well. What she demonstrated during that time was an immense amount of vulnerability. There were moments when she stood in front of the camera and cried because she was overwhelmed and just up at all hours of the night.

She allowed herself to bring that forward. Some people criticized her, but mostly what she did was brought people together. I think when we take that divide and conquer mentality, the fighting and going to war, I have this sense people are less and less okay with that anymore. We need something different. The feminine has something to offer in that space.

It’s interesting you bring up the pandemic because we did a podcast about Jacinda Ardern and her leadership during that time in New Zealand. One of the things that struck me about it is how much she communicated and shared with people about what was going on and what they needed to know. Often because people don’t understand and they’re in the dark, they make choices that are not in their best interest. Just being able to share with people relevant information and to give explanations and offer options and alternatives was a very powerful way to lead. She’s still in my mind because of that.

That’s amazing. Actually, this was a man. I gave a talk at a government ministry here at the provincial level. That’s equivalent of the state level. It was the assistant deputy minister of this ministry who had asked me anything for this branch that is under his umbrella. I used to work for the government. I was really curious to listen. He came on right before I was speaking, but Dr. Karen, he was so vulnerable and honest.

He wasn’t hiding anything. He just felt like it was a fireside chat with your best friend, but giving real-life advice from somebody who has clearly done that himself. I do see this shift because I don’t want to be male and female necessarily. I think men are learning new ways of being as well because everybody suffers when we’re not connected to all the parts of us. It’s nice that we’re creating an environment, speaking about belonging, where men too can tap into more of their feminine qualities and become more whole versus having to be this one-sided way of being.

I love that because this really highlights how it’s relevant for both genders, because both genders can embrace some of what we call feminine leadership, and both genders can embrace what we call male leadership and you bring out whatever needs to happen in that moment to benefit the community. I think that’s a great call to action for both genders really to think about under that term a rubric of man which is all-inclusive and when we think about God is also inclusive of the male and female qualities because he’s made us in his image.

Bringing Your Full Self To Work

That’s a good thing to keep in mind that even in God, there’s a both-and rather than an either-or in that sense. You mentioned and talked about how important it is for leaders to bring all of themselves to work. In your own case, what challenges have you experienced in bringing all of yourself to work and how have you overcome those challenges?

That’s a great question. I think I’m bringing more of myself than ever before, more of all of me than ever before. What that has required of me is getting to know myself more and being able to face the qualities that are generally deemed as unpleasant in our society or simply in how I was brought up. Things like being judgmental or being selfish, lazy even. For most of my life, I just wanted to keep hidden from people. I’m learning to really see those and embrace them as part of who I am and see the gifts that those bring to me at various times.

Every way of being has a virtue and every way of being then has more of a shadow or a dark side to it. In learning more about myself and embracing all the parts of me, I feel like I’m more easily able to just show up as I am and just name in the moment being like, “I feel like I was just being judgmental there.” I can start again. When we keep trying to hide that we have these parts of us, then we just create barriers and then we have a greater tendency to project them back out into the world. This comes up for me a lot in Circle because as a Circle host/facilitator, some people think that I need to be a certain way.

The people that pay me to support them in that work, that I need to be strong and not have weaknesses or qualities like that and not express emotion like tears. That’s the way that I’m really challenging myself to be myself in that moment. It’s hard for me to have a circle when there’s not but there is not a moment where I tear up because I am so connected to people’s stories. I’m also learning about myself in those moments. I am a human being, so people will say something and I’ll notice a part of me that feels judgmental, that wants to separate myself from that person.

I don’t always articulate it out loud in terms of what’s going on for me, but I will do my work in that moment to check in, to come back into the present moment, and to reestablish that connection. Some people will judge me for being that vulnerable in those spaces, but most people are being able to see it that is also their conditioning that needs me to be a certain way for them to be okay. I think when we can really get there when we don’t need other people to be a certain way for us to be okay because we’ve embraced all of our own uglier parts. That’s the world that I’m working toward creating in my spaces.

I think it’s pretty profound that you are modeling what it’s like to be honest and to be authentic and to recognize first in yourself, that you’re not perfect and nobody else in the circle is perfect either. It gives them permission to be okay sharing a word or two here and there. If something shows up that they weren’t expecting to figure out a way to include it in the learning at that moment, rather than because I have warts and moles and whatever, I better just shut up and hide and not engage today. I think that’s important that people know that it’s safe enough that they can come to the circle and share who they are, good, bad and ugly, or whatever at times. That’s great modeling. Do it that way. People know it’s okay.

That’s part of it. I love, I don’t know if you just said naming it, but that’s one of the techniques I use is when I come into a circle and we’re going to be talking about the hard stuff and people’s stuff is going to come out and there’ll be anger and there’ll be frustration and there’ll be tears. I name all of it right in the beginning to say, “Here’s what you might notice about yourself as we go through this.” What that does is in that moment, it actually has people relax and say, “Okay.”

When they notice it come up in them, they don’t feel the shame or the guilt around it. They are clear that this is just a normal part of being human and a part of this change process that we’re in. It’s a great way and I recommend that for all leaders as well to the more that you can simply name things, and bring them to the surface, the easier it’s going to be to have any difficult conversation in your organization. Do you find that as well? I know you work with leaders a lot.

Yes, absolutely, I find that’s true. The process that you’re talking about in psychology, we have a term that relates to it. We call it normalizing. You do talk about it upfront. People aren’t surprised and shocked. They know what to expect. When those things happen, they aren’t thinking, “Something’s drastically wrong or we’re off base or this isn’t supposed to happen.”

Cancer Thriver: Overcoming Adversity And Embracing Growth

Normalizing, talking about upfront, giving people permission, giving them a roadmap, a little bit about what they might encounter along the way in this conversation and the leadership journey.” Yeah, I resonate with everything that you’re saying about this. Absolutely. Now I know that life is not usually a straight-line function for most people and we do experience challenges that are also our growth opportunities. You refer to yourself as a cancer thriver. What did you experience? What was it that you overcame? What did you learn through your cancer experience?

Thank you for that. I was diagnosed with cancer five years ago and I had just quit my job at the provincial government and was launching into my business that I have now. I’m consulting. It was one month after that I received this diagnosis. I was in a tremendous amount of uncertainty at that moment in terms of will I live or not. Will this business succeed or not? What is my future? I have no idea. Gratefully, Hodgkin’s lymphoma, it’s very treatable. I did endure six months of chemotherapy, which was a really scary and very vulnerable time for me.

At that moment, I got to learn a whole bunch more about myself, both during the event. I think during this, I realized how resistant I was to receiving any support whatsoever. I lived by myself. My family was all out East. I had to make the, I didn’t have to, but I chose to make the decision to rely more heavily on my friends and receive their love and support. What I realized in that journey was that so many of them were grateful, first of all, because people want to help, but they generally don’t know how to help when such a diagnosis happens.

Opening my door to food and other kinds of support felt good for them. They also said, “You’re so much more relatable in this vulnerable state of receiving because otherwise we just thought you had all your stuff together. That you are untouchable.” It actually helped me deepen my relationships with my friends, which felt very vulnerable to me. I was very conditioned to keep a safety net around me. Speaking about vulnerability and having your shadows out in the daylight, they got to see me at some of my worst moments.

That was connecting fundamentally at the end of the day. When you’re going to a cancer journey, it really is a chapter of survival. You’re going from one treatment to the next and saying, “How you’re just managing all the symptoms and the side effects that come up from both the chemotherapy, but then also the drugs you’re taking to manage the side effects of the chemotherapy.” It’s a very complex combination of medication that you’re managing. That was survival mode. When I came out of those six months, it really did feel like I had been hit by a tsunami and was standing there in the rubble wondering, what is this life?

Who am I and how do I rebuild this? I don’t even know what I want anymore. There were a lot of questions in that stage and that actually felt more vulnerable to me. It opened the door to have me heal more of my own trauma, to really look back at my childhood and say, “Okay. There was pain there and that still does impact me. It had me heal the trauma of going through the cancer experience and so much more.” That opened up a window to the work I do today, which is very much trauma-informed and seeing division through that trauma lens of what is this division really?

For me, it’s all unhealed trauma. Fundamentally, the cancer journey gave me the gift of being able to do the work that I do today. It more deeply connected me to what was fundamental in life, which was love and joy. It’s the signature of my business. I have a hummingbird, which for me represents love and joy. When I was first diagnosed, I had this spiritual book that tells you the spiritual diagnosis of your physiological issue.

It said in this book, “This person has forgotten the purpose of life, which is love and joy.” I made the cancer journey, the journey of love and joy. That’s what I bring now into my day is that thriving concept that life isn’t about surviving. Many of us are stuck in that mode, the busyness of life. For me, it’s about where can I find the moment of joy in this moment, in the next moment. Even if there’s suffering and pain, there’s joy fundamentally underneath that.

Life is not about surviving. Many of us are stuck in the busyness of life. It is about where we can find the moment of joy in the next moment. Click To Tweet

That is a profound journey to a deeper sense and understanding of purpose, and meaning in life, and a more profound healing, not just of the cancer, healing of traumas from the past and other places that needed to be healed where you might not have shined the light in those corners maybe in the past. Also just that mutual experience of learning to give and receive. Recognizing that those who give to you are also benefiting in that moment as well. Sometimes we forget that for them to give is a joy as well.

The Story Behind The Name Of HUM Consulting

You learned a lot through this process and you’re bringing a deeper sense of living life to your clients because of those experiences. You know what it’s like to thrive, even through the challenges, and still see joy in the challenges. People need to know that because sometimes they think the joy is all gone when in fact it isn’t. That’s beautiful. Thank you for sharing that. You mentioned your company and the hummingbird being the picture of it and your company is called Hum Consulting. Tell us about the meaning of that name because it is relevant and how you came up with it.

It was a conversation with a woman. We were just bouncing ideas off. That’s how it came. It’s one of those words or acronyms. First of all, I didn’t ever want an acronym, but it ended up being one. It’s a word that I find more and more meaning in every single day. The deeper I get into my work, the choosing of that name makes more sense. I know it was a divine gift for me because of that. The acronym ended up being Harmony, Unity, and Momentum.

For me, Harmony is remembering that we are nature, nature is us, and there’s a beautiful harmonic balance that happens with diversity because nature is an ecosystem. We are ecosystems that require diversity to thrive. We also require knowing our purpose and our specific gifts that we are meant to give to the world and creating spaces for that to happen for everybody and that’s harmony. When we can work in that way together, there is this unity that comes when we’re sharing stories with one another, like sitting around the circle where you get to see the other in yourself.

You said earlier that we have more commonalities than we do differences. Creating those spaces for that unity to be known. The momentum piece, which is trauma it’s like stuck energy. It’s energy that needs to be moved. For me, the momentum is twofold. It’s how do we heal that trauma to get that energy flowing again in our more natural state? Also, how do you get just unstuck in your organizations that are often in this place of not moving forward because they’re not able to have the conversations that are needed to shift the dynamic and the culture?

Challenges Facing Corporations Today

That’s actually a great segue because I wanted to ask you a little bit about what you see as some of the biggest challenges that corporations and businesses are facing today, such that the work that you do would be really helpful to them. How would you name those challenges? What’s going on?

The biggest challenge I see is that all of the structures and systems that are in place today were created a long time ago. They’re these immobile hierarchies in organizations. I use the organizational chart as an example when I give my presentations because you have a visual of the organizational chart. That’s the structure that most organizations are working in where only some people are leaders, only some people are knowledge keepers, and there’s a separation between us all. It’s a beautiful visual because it’s something that is day-to-day in all organizations.

We don’t even think about it, but in some ways, it perpetuates a very divisive, segregated way of being in the world that doesn’t allow space for all of us to be leaders and for all of us to be knowledge keepers, to utilize that interconnectedness that we have. That is the challenge that I see and that I keep hearing is like, change is hard because we just have these systems in place that are ancient and archaic and holding us back.

My response to that is systems are made up of people. If you do the inner work and really get underneath at what is creating those systems and holding them in place by doing your own healing work, the systems will change. They’ll actually change way quicker than I think you can possibly imagine in this moment. We just need to have the courage to say yes to doing that inner work that is so essential.

I am finding that people are wanting that more and more. People are done with checkboxes, and one-off approaches to diversity, equity, and inclusion. They want to see true transformation and people also want to come to work and feel joy and feel like they’re meaningfully contributing to the organization. To do that, you have to start unpacking yourself so that the structure can start to reform.

I think the concept that you’re talking about, and you said it earlier about leadership, not just being resident in one person. We all are leaders and we share the leadership role. We pass the baton, just like you pass the talking stick in the circle. Sometimes this person is leading and then they may step back and somebody else leads for a while and it’s a whole community. I mean, I think about the flock of birds. You’ve got the lead bird out there flying, but that lead bird is not always the same bird.

I mean, the bird goes back to back and rests a little bit and another bird comes up and flies at the front of the formation where you’re getting a lot of wind draft in that front space, but that’s not a place you stay in 24/7 or you’ll die and burn yourself out. I think it is important to think about how leading in the community leverages the gifts of all members of the community. It’s powerful to think that in organizations, structures may prevent the very kinds of conversations and thinking, and perspectives that are needed for this moment in time.

It just takes a visionary, somebody who can see just beyond what is currently there, what feels very real. I think really takes more of a spiritual approach to leadership to understand that when we look at this from a human perspective, it’s maybe seem like it’ll never change. We have so many powers with us that we can tap into to support us on this journey.

We’ve been given a lot of gifts along the way. Ame-Lia, how can people reach you? How can they learn more about you? Maybe they would like to engage you to help create a culture of belonging or have you be a keynote speaker at an event. Let’s talk about that.

My website is HUMConsulting.ca. That’s a great way to just have a view about what I’m up to in the world. Connecting with me, you can email me at my first name and I know you’ll put that in the show notes because the spelling is odd, Ame-Lia@HUMConsulting.ca as well. I’m on LinkedIn or YouTube. You can find me on both of those channels where you can get to learn more about me. My podcasts are up there as well that you can listen to those if you want to just understand more about how I work. I would love to connect and just have a conversation. I’m very much relational, so nothing is a commitment, but I want to hear what’s going on for you.

Yes, and I can attest to the fact that you are very relational. They will enjoy that conversation with you when they do connect. Your name again is Ame-Lia@HUMConsulting.ca, correct?

Correct.

Words Of Wisdom For Corporate Executive Leaders

Now they have it more than once. Amy, as we’re winding up now, you’ve shared a lot of words of wisdom so far. What additional words of wisdom would you like to share with my community of corporate executive leaders?

I think it comes back to what we were touching in on near the end about love and joy. When I do this work with organizations, that’s always what I tie it back to, that absolutely we have to do better for populations that are disenfranchised, left on the fringes, being left out. Yes. This is fundamentally for all of us to reclaim our wholeness. In that wholeness is enjoyment, is creativity, it’s contentment and love, and connection, which are all core human needs. Finding whatever that motivation is for you to do the inner work, to look at the shadows, and claim them for yourself because it sounds in opposition.

Going into the darkness is actually where you find joy in this life. We need that energy to go out into the world. We don’t want to get trapped in the stewing on all the bad things that are going on. The more bad things we see, that is just a call for more love and joy and for you to go and do more of your work to get to know yourself so that you can express that higher vibrational energy into the world, which we all need so much right now.

Going into the darkness is where you find joy in life. Click To Tweet

That’s wonderful, Ame-Lia. What it makes me think about is it’s really easy to see the sunshine when it’s high noon and the sun is shining really brightly, and yet we need the sun at all times. To be able to see the sun in the dark and to bring out the light in the dark, that’s what the world needs is people who are committed to that. Thank you for being committed to shining the light in the dark and showing others how to get there too.

Thank you, Dr. Karen.

Thank you for being here, Ame-Lia. I really appreciate everything that you shared and I know people will benefit from it. We will close today with Bible verses, a couple of them that come from James, the first chapter, and it’s verses 19 and 20. “My beloved brethren, let every man be swift to hear, slow to speak, slow to wrath, for the wrath of man does not produce the righteousness of God.” As you heard from my special guest, Ame-Lia, you heard from her that what produces results is listening, hearing, deeply understanding people, and showing love. Showing love, connection, and belonging. Have a blessed day as you live and walk into all those spaces.

Victorious Family’s Goal: Reaching 9.2M Families By 2030

This is Dr. Karen. I’m here with Terence Chatmon, who is the president and CEO of Victorious Family and also the author of Do Your Children Believe? Victorious Family has a goal of reaching 9.2 million families by 2030. Terence, tell us how far along are you on that goal?

We’re very excited. Last year, for example, we reached 133,800 families and prior to that. We’re right on around the 400,000 family mark towards our 9.2 million goal in the second year, really in a year and a half. We’re extremely excited.

That is very, very exciting news. I know that it’s many new initiatives that help you to reach even more families. Tell us what’s new in the ministry.

What’s exciting in December 7th of 2023, we had a national newspaper cover of Victoria’s Family and it went throughout the country. That has exposed us to over 30 million families in the U.S. From that, we’ve got a great deal of responses. One of those responses is a new partnership that we’re forming with Hampton University to come alongside of them and work in eight counties in the Hampton Roads area. We’re really excited about that. Millions of families will be exposed to what does it looks like to have family transformation taking place in their homes.

That’s phenomenal. How can people reach you and how can they reach your weekly resource that you have as well?

They can reach us at VictoriousFamily.org. Our resources are there and we’re excited because we have a brand new resource that just came out. It’s our Weekly Rhythms Guide. It really gives the parent and individual a day-to-day rhythm and how they might walk in Christ. We really would encourage that they get a copy of our Weekly Rhythms Guide for parents and individuals.

Thank you so much, Terence. I’m so glad that you’re here with me. To you out there in the audience, please go to VictoriousFamily.org, donate to the ministry, get the Weekly Rhythms Guide, and see what else is new in the ministry. See you next time.

The Bible League: Spreading The Word Of God Globally

It’s Dr. Karen here, and I’m here to celebrate the work of the Bible League, which is a global ministry that provides Bibles, ministry study materials, and through activities like Project Philip also teaches and trains local people in how to share the Word of God. The president and CEO of the Bible League, Jos Snoep is with me to share a little bit more about what the Bible League is doing.

The beauty of the local church is that it is the body of Christ and it is the Holy Spirit that is calling the local church to be engaged in the Great Commission. As Bible League, we just come alongside those local pastors. Last year I met a pastor, his name is Rolando in the Amazon and he has this great vision to reach 200 communities with the Word of God. We’re able to come alongside them and help them with Bibles and resources.

Thank you so much, Jos. We are all partners together. You, the Bible League, are the hands and feet to the local people on the ground, and there are partners and donors out there who can be hands and feet to you, as you also share with others. Those of you who are reading, if you want to be part of this ministry, and I invite you to be a part of it, I’m a part of it, go to BibleLeague.org, see more about the ministry, and see how you can participate and donate.

 

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